Communications Coordinator, Service Excellence - Evernorth Behavioral Health - Remote

📌 Core Information

🔹 Job Title: Communications Coordinator, Service Excellence - Evernorth Behavioral Health

🔹 Company: The Cigna Group

🔹 Location: United States

🔹 Job Type: Remote

🔹 Category: 📣 Marketing Communications (MarCom)

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote Solely

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Ensuring that employees receive clear, timely, and engaging communications for successful change adoption.
• Supporting administrative tasks related to communication efforts across the Service Excellence Organization.
• Assisting Change Managers in formatting and publishing communications.
• Maintaining communication tools and platforms for consistent information flow.

ASSUMPTION: This role focuses heavily on administration and communication strategy within the Change Management Office. The job demands proactive management and attention to detail.

📋 Key Responsibilities

✅ Assist RS Leads/Change Managers in editing, formatting, and publishing communications.

✅ Maintain a communication calendar to track messaging timelines and deliverables.

✅ Organize and store communication templates and documentation.

✅ Manage SharePoint and support update of Behavioral Iris Pages.

✅ Build surveys and aggregate data from those surveys.

✅ Use Wrike to track work and support RS Leads in data management and reporting.

✅ Support administrative tasks related to presentations and Webex meetings.

✅ Assist in implementing Change Management Plans in coordination with RS Leads.

✅ Perform other tasks as assigned by manager.

ASSUMPTION: Responsibilities extend beyond routine tasks to actively supporting change initiatives and technological tools like Wrike.

🎯 Required Qualifications

Education: High school diploma or relevant experience

Experience: Minimum of 2 years in communications, administration, or a related field.

Required Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong written and verbal communication skills
• Attention to detail and multitasking abilities
• Proactive problem-solving approach

Preferred Skills:

• Experience with survey tools and data aggregation
• Familiarity with Change Management frameworks

ASSUMPTION: Additional experience in similar roles or environments could strengthen candidature.

💰 Compensation & Benefits

Salary Range: $25 - $38 hourly, dependent on experience and location.

Benefits:

• Medical, vision, and dental coverage
• 401(k) with company match and life insurance
• Tuition reimbursement and paid time off starting at 18 days per year

Working Hours: 40 hours per week, with remote working fully incorporated.

ASSUMPTION: Benefits are substantial, reflecting a comprehensive approach to employee well-being from day one.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care

Company Size: 10,001+ employees

Founded: Not specified

Company Description:

• A global health company with a focus on vitality and community well-being.
• Operational capabilities in over 30 countries with extensive customer reach.
• Innovative solutions provider for better health and care services.

Company Specialties:

• Healthcare solutions
• Insurance services
• Behavioral health management

Company Website: https://www.thecignagroup.com/

ASSUMPTION: The description suggests strong global involvement though specific headquarters and foundation details are missing.

📊 Role Analysis

Career Level: Administrative Assistant Senior Representative at Band 2 Professional Career

Reporting Structure: Likely reports to departmental leadership or direct Change Managers.

Work Arrangement: Fully remote; flexible scheduling presumed.

Growth Opportunities:

• Potential moves to leadership roles in communication strategy
• Specialization in Change Management
• Broader roles within the company communications functions

ASSUMPTION: Given the large company size, internal mobility and advancement are probable.

🌍 Location & Work Environment

Office Type: Remote

Office Location(s): Not applicable due to fully remote status.

Geographic Context:

• Position open across the United States
• Remote infrastructure must be present (broadband internet required)
• No physical relocation necessary

Work Schedule: Standard workweek schedule with remote flexibility

ASSUMPTION: Geographic location will influence compensation but not the opportunity itself.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Virtual interviews via platforms like Webex
• Skills assessment related to communication and problem-solving

Key Assessment Areas:

• Communication proficiency
• Technical skills in Microsoft Suite
• Problem-solving and multitasking ability

Application Tips:

• Highlight direct experience in communications and administration
• Emphasize proficiency in technical tools like Microsoft Office
• Prepare examples of previous project management or survey handling

ATS Keywords: Communication, Change Management, Microsoft Office, Remote Work, Behavioral Health

ASSUMPTION: The process is streamlined for remote hiring, emphasizing digital readiness and communication skills.

🛠️ Tools & Technologies

• Microsoft Office Suite
• SharePoint
• Wrike Work Management System

ASSUMPTION: Use of standard corporate technology with potential for additional tools related to Behavioral Health-specific platforms.

👔 Cultural Fit Considerations

Company Values:

• Commitment to health and well-being
• Innovation in healthcare solutions
• Global community engagement

Work Style:

• Proactive and independent problem-solving
• Collaborative communication
• Adaptability to changing environments and tasks

Self-Assessment Questions:

• Do you thrive in a remote work environment?
• Can you manage multiple priorities effectively?
• Are you comfortable with continuous learning and adaptation?

ASSUMPTION: The cultural expectations align with a dynamic and innovative healthcare environment.

⚠️ Potential Challenges

• Managing communications across a large, possibly global team
• Navigating multiple digital platforms concurrently
• Adapting to rapid organizational changes
• Maintaining consistent communication in a remote setting

ASSUMPTION: Challenges typical of remote and high-scope roles are present, needing proactive engagement from employees.

📈 Similar Roles Comparison

• Similar to roles in communications within other healthcare firms but with enhanced digital competencies.
• Role overlaps with Change Management roles, particularly in strategy development.
• Focus on digital communication makes it distinct from more traditional communications roles.

ASSUMPTION: Comparison highlights unique responsibilities in the healthcare communication sector.

📝 Sample Projects

• Designing and implementing a comprehensive internal communications strategy
• Developing and updating a central repository for organizational communication resources
• Creating surveys to assess employee engagement during transitions

ASSUMPTION: Projects are inherently tied to both routine functions and overarching change initiatives.

❓ Key Questions to Ask During Interview

• What measures of success or key performance indicators does this role entail?
• How does the organization support employee development and career growth?
• What are the primary challenges faced by the Communications team currently?
• How does this role interact with the Change Management Office?
• What technologies are primarily used in day-to-day operations?

ASSUMPTION: Questions target understanding role impact, organizational support, and day-to-day operations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills as mentioned
• Prepare to discuss how your experience aligns with the responsibilities
• Review company values and align them with your career aspirations
• Have your questions for the interviewer ready

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

```