📌 Core Information
🔹 Job Title: Communications Delivery Consultant (Fixed-Term / Secondment Opportunities)
🔹 Company: M&G plc
🔹 Location: Stirling, United Kingdom
🔹 Job Type: On-site
🔹 Category: 📣 Marketing Communications (MarCom)
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Analyzing customer communications during critical journeys
- Creating and improving both offline and online customer communications
- Meeting Consumer Duty standards and driving up digital adoption
- Measuring success through customer satisfaction and commercial KPIs
ASSUMPTION: The role is pivotal due to an ongoing digital transformation initiative at M&G, requiring constant improvement of customer interaction processes.
📋 Key Responsibilities
✅ Analyze customer communications during key customer journeys
✅ Create and improve customer communications, both offline and online
✅ Ensure communications meet Consumer Duty standards
✅ Contribute to cost reduction through digital adoption
ASSUMPTION: Responsibilities are designed to integrate customer feedback into communications for enhanced experience and loyalty.
🎯 Required Qualifications
Education: Not specified
Experience: 5-10 years in relevant field
Required Skills:
- Customer Communications Design
- Knowledge of the Financial Services Industry
- Attention to Detail
- Analytical Mindset
- Commercial Acumen
- Stakeholder Collaboration
Preferred Skills:
- Familiarity with Life and Pensions Propositions
- Experience in Digital Adoption Strategies
ASSUMPTION: A major emphasis is placed on digital transformation, hence digital adoption experience is preferred.
💰 Compensation & Benefits
Salary Range: Not specified, likely competitive within industry standards
Benefits:
- Flexible working arrangements
- Workplace accommodations
- Inclusivity and diversity initiatives
Working Hours: 40 hours per week with potential for flexible arrangements
ASSUMPTION: Compensation likely includes industry-standard benefits given M&G's emphasis on being an inclusive employer.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 501-1,000 employees
Founded: M&G plc has roots stretching back more than 170 years
Company Description:
- An international savings and investments business
- Innovative asset management and customer solutions
- Focus on digital and knowledge services
Company Specialties:
- Business Intelligence and Analytics
- Technology and Digital Marketing
- Risk and Compliance
Company Website: http://www.mandg.com
ASSUMPTION: M&G is likely to provide a stable and growth-oriented environment given its longstanding market presence.
📊 Role Analysis
Career Level: Experienced Colleague
Reporting Structure: Not specified
Work Arrangement: Hybrid
Growth Opportunities:
- Opportunity to influence customer experience strategies
- Potential for internal mobility across various segments
- Exposure to large-scale financial service processes
ASSUMPTION: The hybrid arrangement suggests flexibility, likely enhancing work-life balance and possibly leading to increased job satisfaction.
🌍 Location & Work Environment
Office Type: Modern corporate environment
Office Location(s): Stirling, United Kingdom
Geographic Context:
- Rich cultural heritage in Stirling
- Proximity to major cities in the UK
- Accessible public transport network
Work Schedule: Standard business hours with potential for flexibility
ASSUMPTION: The Stirling location offers a mix of professional and quality living conditions, which could be appealing for many employees.
💼 Interview & Application Insights
Typical Process:
- Initial application submission via careers portal
- HR screening interview
- Professional capability assessment
Key Assessment Areas:
- Communication clarity and effectiveness
- Analytical thinking
- Alignment with company values
Application Tips:
- Highlight relevant communication strategy experience
- Showcase examples of digital transformation contributions
- Emphasize adaptability to different communication channels
ATS Keywords: Customer Communications, Digital Adoption, Analytical Mindset
ASSUMPTION: The recruitment process emphasizes evaluating a candidate’s strategic impact on communications and digital channels.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) platforms
- Digital Communication Tools
- Analytics Software
ASSUMPTION: The role likely involves using a combination of traditional and modern digital communication tools given the digital transformation focus.
👔 Cultural Fit Considerations
Company Values:
- Integrity in operations
- Customer-centric approach
- Commitment to diversity and inclusion
Work Style:
- Collaborative and team-oriented
- Results focused with strategic decision making
- Adaptive to change and innovation
Self-Assessment Questions:
- How do you align communication strategies with business objectives?
- What is your approach to digital transformation?
- How do you ensure consistent messaging across all platforms?
ASSUMPTION: The role requires someone who embraces a dynamic and inclusive work culture, aligning with M&G’s core values.
⚠️ Potential Challenges
- Adapting to rapidly changing digital environments
- Balancing traditional and digital communication methods
- Meeting diverse stakeholder expectations
- Ensuring compliance with financial regulations while innovating communications
ASSUMPTION: The challenges indicate the necessity for a candidate who can navigate complex regulatory environments while promoting innovation.
📈 Similar Roles Comparison
- Communications Manager in less regulated industries may have different compliance challenges
- Roles in smaller companies might involve wider role scopes but less specialization
- Others in similar roles may not focus as heavily on digital transformation
ASSUMPTION: This role requires a unique blend of communication expertise and understanding of regulated financial environments.
📝 Sample Projects
- Developing a digital-first communication strategy
- Transitioning paper-based communications to digital platforms
- Implementing customer feedback loops to improve service delivery
ASSUMPTION: These projects are typical initiatives in roles focused on customer-centric communication and digital innovation.
❓ Key Questions to Ask During Interview
- What are the current priorities for the communications team?
- How does M&G measure success in digital adoption?
- What are the biggest challenges faced by your team right now?
- Can you describe a recent success story from the team?
- What support does M&G offer for professional development?
ASSUMPTION: These questions will provide deeper insights into the team's dynamics and expectations, offering clarity on prospective growth paths.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Ensure your resume highlights relevant experience in digital and customer communications
- Prepare for potential assessments focused on problem-solving and strategic skills
- Include any certifications related to digital communication in your application
- Follow up with the recruiter within a week for any further clarifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
