📌 Core Information
🔹 Job Title: Communications Developer - 12-month FTC
🔹 Company: AXA Group
🔹 Location: Tunbridge Wells, United Kingdom
🔹 Job Type: Part-time, Contract
🔹 Category: Communications, Marketing
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (20 hours/week, 40% remote)
🚀 Job Overview
Key aspects of this role include:
- Developing, testing, and analyzing communications and templates
- Managing service requests and representing the team on projects
- Collaborating cross-functionally to ensure effective delivery
- Working in an agile environment and following compliance processes
ASSUMPTION: This role requires a balance of technical skills and strong communication abilities, with a focus on attention to detail and adaptability.
📋 Key Responsibilities
✅ Develop, configure, create, test, and analyze communications and templates
✅ Complete analysis work on new and existing document sets
✅ Implement robust test processes and technical documentation
✅ Assist with the management and timely resolution of service requests
✅ Work on designated projects as an expert, representing the team
✅ Follow compliance and security processes to ensure all development work is approved and maintained
✅ Take an adaptable approach to delivery, being a key point of contact for addressing issues and supporting escalations
✅ Nurture excellent cross-supplier, departmental, company, and group relationships to ensure effective delivery
✅ Mitigate delivery risk and undertake document configuration through scenario planning, risk mitigation, and contingency plans
ASSUMPTION: The role requires a strong understanding of business requirements and the ability to recommend and implement solutions.
🎯 Required Qualifications
Education: Relevant degree or equivalent experience
Experience: Essential experience in technical development of documents, customer communications, including processes and fulfillment. Significant experience in following business process, QA, UAT, and working in an agile environment. Campaign, new product launch, and marketing communications experience.
Required Skills:
- Proven experience in technical development of documents and customer communications
- Strong business process, QA, and UAT experience
- Campaign and marketing communications experience
- Ability to understand complex business requirements and recommend solutions
- Pragmatic and logical thinker with a passion for detail
- Confident in issue resolution
Preferred Skills:
- Broad developer experience across Financial Services, Health, and Wellbeing activities
- Passionate about using insights to act and do things differently
ASSUMPTION: Candidates should have a strong background in communications development and a solid understanding of business processes and agile environments.
💰 Compensation & Benefits
Salary Range: Up to £45,000 per year (dependent on experience)
Benefits:
- Discretionary company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
Working Hours: 20 hours per week, with at least 40% of the week working remotely
ASSUMPTION: The salary range is based on industry standards for a part-time, contract role with 5-10 years of experience in communications development.
📌 Applicant Insights
🔍 Company Context
Industry: Insurance, with a focus on health and wellbeing
Company Size: 10,001+ employees, providing a large, established environment with diverse opportunities
Founded: 1816, with a rich history and extensive experience in the insurance industry
Company Description:
- AXA Health helps members be the best version of themselves by providing access to health and wellbeing support for mind and body
- Focuses on transforming business by developing easy, efficient, digital experiences for customers
- Supports individuals, families, small businesses, and huge corporates
Company Specialties:
- Insurance
- Banking
- Asset Management
Company Website: AXA Group
ASSUMPTION: AXA Group is a large, global insurer with a strong focus on innovation and customer experience.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development
Reporting Structure: This role reports to the Customer Experience, Marketing, and Operations team
Work Arrangement: Hybrid, with a part-time schedule (20 hours/week) and at least 40% remote work
Growth Opportunities:
- Potential internal secondment opportunities
- Chance to work on diverse projects and gain exposure to different aspects of the business
- Opportunity to develop skills and advance within the company
ASSUMPTION: This role offers a good balance between work-life integration and opportunities for professional growth.
🌍 Location & Work Environment
Office Type: Hybrid, with a focus on remote work for at least 40% of the week
Office Location(s): Tunbridge Wells, United Kingdom
Geographic Context:
- Tunbridge Wells is a town in Kent, England, with a population of approximately 56,500
- Known for its historic buildings, parks, and the Royal Tunbridge Wells area
- Offers a mix of urban and rural environments, with easy access to London
Work Schedule: 20 hours per week, with flexible hours and the opportunity to work from home
ASSUMPTION: The hybrid work arrangement provides a good balance between office collaboration and remote work flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final decision and offer
Key Assessment Areas:
- Technical skills in communications development
- Problem-solving and issue resolution abilities
- Adaptability and flexibility in a changing environment
- Cross-functional collaboration and communication skills
Application Tips:
- Highlight relevant experience in communications development and business processes
- Tailor your resume to emphasize skills and experiences mentioned in the job description
- Prepare for behavioral and situational interview questions focusing on problem-solving, adaptability, and collaboration
ATS Keywords: Communications development, technical documentation, testing, issue resolution, agile environment, campaign management, marketing communications, business process, quality assurance, customer communications, document configuration, cross-departmental collaboration, risk mitigation, scenario planning
ASSUMPTION: The application process may involve assessments of technical skills, problem-solving abilities, and cultural fit.
🛠️ Tools & Technologies
- Relevant tools and technologies for communications development and testing
- Project management software for collaboration and task tracking
- Microsoft Office Suite or equivalent
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the projects and teams the candidate works with.
👔 Cultural Fit Considerations
Company Values:
- Act for human progress
- Act as one AXA
- Act with courage
Work Style:
- Collaborative and cross-functional
- Adaptable and flexible
- Focused on innovation and continuous improvement
Self-Assessment Questions:
- Do you have a passion for innovative communication solutions and a commitment to acting for human progress?
- Are you comfortable working in a hybrid environment and collaborating with diverse teams?
- Do you have the courage to take on challenges and adapt to changing circumstances?
ASSUMPTION: AXA Group values candidates who align with their core values and are comfortable working in a collaborative, adaptable environment.
⚠️ Potential Challenges
- Managing multiple projects and priorities in a fast-paced environment
- Adapting to changes in business requirements and processes
- Working effectively in a hybrid or remote setting
- Balancing part-time work with personal responsibilities
ASSUMPTION: These challenges can be mitigated through strong organizational skills, adaptability, and effective communication.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on part-time, contract work and a hybrid work arrangement
- Industry-specific context: AXA Group is a large, global insurer with a strong focus on health and wellbeing
- Career path comparison: This role offers opportunities for growth and development within the company
ASSUMPTION: This role offers a unique blend of part-time work, a hybrid work arrangement, and opportunities for professional growth within a large, global insurer.
📝 Sample Projects
- Developing and testing a new customer communication template
- Managing service requests and ensuring timely resolution
- Collaborating with cross-functional teams to improve business processes
ASSUMPTION: These sample projects highlight the technical, collaborative, and problem-solving aspects of the role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the overall communications strategy for the company?
- What opportunities are there for professional development and growth within the team and the company?
- How does the company support work-life balance for part-time employees?
- What is the company's approach to remote work and collaboration in a hybrid environment?
ASSUMPTION: These interview questions can help candidates better understand the role, the team, and the company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience in communications development and business processes
- Prepare a cover letter emphasizing your skills and fit for the role
- If applicable, prepare examples or a portfolio showcasing your communications development work
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
