📌 Core Information
🔹 Job Title: Communications Lead
🔹 Company: Humana
🔹 Location: Remote US
🔹 Job Type: Full-Time
🔹 Category: Insurance
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Driving internal communication campaigns to support key initiatives
- Collaborating with leadership and cross-functional teams to ensure accurate and timely messaging
- Managing and optimizing internal communications channels for clarity and engagement
- Developing and maintaining knowledge management systems to enhance employee knowledge and collaboration
- Leading change management communications to increase understanding and adoption of changes
ASSUMPTION: This role requires a strategic, creative, and organized individual with strong communication skills and the ability to operate with minimal supervision.
📋 Key Responsibilities
✅ Develop and execute integrated communication strategies that support key initiatives and reflect IFG’s goals, culture, and values
✅ Collaborate with leadership and cross-functional teams to ensure messages are accurate, timely, and relevant to intended audiences
✅ Manage and optimize internal communications channels (e.g., intranet, newsletters, Teams, etc.) for clarity, engagement, and reach
✅ Draft and distribute core messaging that supports change initiatives, including leadership updates, milestone announcements, and campaign-aligned materials
✅ Produce high-impact content that enhances employee engagement and supports business strategy
✅ Design and maintain knowledge management systems that help employees easily find and contribute critical organizational information
✅ Foster a culture of knowledge sharing and continuous learning through targeted campaigns, training, and communication
✅ Lead communication efforts tied to change management strategies, ensuring messages are sequenced and tailored to increase understanding and adoption
✅ Coordinate timing and delivery of communication across multiple workstreams to minimize disruption and enhance readiness
✅ Present key messaging timelines and resources during internal change management and stakeholder meetings
✅ Develop toolkits and templates for broader change networks to ensure consistency and scalability of communications
✅ Support leaders and change agents with presentation materials, message guides, and change communication resources
ASSUMPTION: This role involves a mix of strategic planning, content creation, and project management, with a focus on driving employee engagement and alignment with company goals.
🎯 Required Qualifications
Education: Bachelor’s degree in communications, Marketing, Graphic Design, or a related field
Experience: Minimum of 5 years of hands-on experience in a Communications role using a combination of the following tools or similar tools: Jira, Adobe Creative Suite, including InDesign, Microsoft Office Suite
Required Skills:
- Ability to present specific project examples or a digital portfolio demonstrating proficiency
- Minimum of 2 years of experience leading cross-functional projects
- Demonstrated progression of responsibilities in prior marketing or advertising roles, such as promotions, increased campaign budgets, team oversight, or expanded strategy ownership
- Experience in both B2B and B2C environments, delivering campaigns or initiatives tailored to each audience
Preferred Skills:
- Demonstrated experience communicating well-being programs and benefits to employee populations of 1,000+ across multiple channels
- Proven background in health care communications, including experience simplifying complex clinical or benefits-related content for diverse audiences
- Multilingual proficiency—fluency in Spanish or other languages relevant to the employee or member base
- 1+ years of supervisory or team lead experience, particularly in roles involving the development and execution of communications strategy or go-to-market campaigns
ASSUMPTION: The ideal candidate will have a strong background in communications, with experience in both B2B and B2C environments, and a proven track record of driving employee engagement and alignment with company goals.
💰 Compensation & Benefits
Salary Range: $115,200 - $158,400 per year
Benefits:
- Medical
- Dental
- Vision
- 401(k) Retirement Savings Plan
- Paid Time Off
- Company Holidays
- Personal Holidays
- Volunteer Time Off
- Paid Parental Leave
- Paid Caregiver Leave
- Short-term Disability
- Long-term Disability
- Life Insurance
Working Hours: 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Communications Lead role with the given experience level and location. The actual salary may vary based on individual qualifications and company-specific factors.
📌 Applicant Insights
🔍 Company Context
Industry: Humana is a leading health and well-being company, focused on making it easier for millions of customers to achieve their best health. They offer a range of health plans and related services, including Medicare and Medicaid plans, employer-sponsored health plans, and retail pharmacy services.
Company Size: Humana has over 10,000 employees, providing a large and diverse work environment with ample opportunities for growth and development.
Founded: Humana was founded in 1961 and has since grown to become one of the largest health insurance companies in the United States.
Company Description:
- Humana is committed to putting health first, helping people achieve their best health through personalized, simplified, whole-person healthcare experiences.
- The company recognizes that healthcare needs continue to evolve, and they strive to create innovative solutions and resources that help people live their healthiest lives on their terms.
- Humana's employees are at the heart of making this happen, and the company is dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
Company Specialties:
- Health Insurance
- Medicare and Medicaid Plans
- Employer-Sponsored Health Plans
- Retail Pharmacy Services
- Well-being Programs and Benefits
Company Website: careers.humana.com
ASSUMPTION: Humana's focus on whole-person healthcare and customer-centric approach creates an environment where employees can make a meaningful impact on people's lives.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring a balance of strategic thinking, tactical execution, and leadership skills.
Reporting Structure: The Communications Lead will report directly to the Head of Internal Communications and work closely with executives, change managers, product owners, and project leaders across the organization.
Work Arrangement: This is a remote position, with occasional travel to Humana's offices for training or meetings required.
Growth Opportunities:
- As a mid-sized company, Humana offers opportunities for career progression and growth within the organization.
- The Communications Lead role provides exposure to various aspects of the business, allowing for the development of a broad skill set and the potential to take on additional responsibilities over time.
- Humana's focus on employee development and training provides opportunities for professional growth and skill-building.
ASSUMPTION: The Communications Lead role offers a unique opportunity to drive employee engagement and alignment with company goals, while also providing exposure to various aspects of the business and opportunities for growth.
🌍 Location & Work Environment
Office Type: Remote work with occasional travel to Humana's offices
Office Location(s): Humana's offices are located in Louisville, Kentucky, and Chicago, Illinois.
Geographic Context:
- Humana operates in all 50 states and the District of Columbia, providing a wide range of health plans and related services to millions of customers.
- The company's remote work policy allows for flexibility and work-life balance, with the opportunity to work from anywhere in the United States.
- Humana's offices are located in major metropolitan areas, offering access to a range of cultural, recreational, and professional opportunities.
Work Schedule: The standard workweek is 40 hours, with flexibility for occasional travel to Humana's offices for training or meetings.
ASSUMPTION: Humana's remote work policy and flexible work arrangements create an inclusive and supportive work environment that caters to a diverse range of employee needs and preferences.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Talent Acquisition team
- Behavioral and situational interview with the hiring manager
- Final interview with key stakeholders
Key Assessment Areas:
- Communication skills and ability to craft clear, engaging messages for diverse audiences
- Strategic thinking and ability to develop and execute integrated communication strategies
- Project management skills and ability to lead cross-functional projects
- Cultural fit and alignment with Humana's values and mission
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Provide specific examples of your communication strategies, content creation, and project management experience
- Demonstrate your understanding of Humana's business and the role of internal communications in driving employee engagement and alignment with company goals
ATS Keywords: Internal Communications, Change Management, Knowledge Management, Employee Engagement, Strategic Planning, Digital Communication, Leadership, Creativity, Problem Solving, Health Care Communications, B2B Marketing, B2C Marketing
ASSUMPTION: Humana's interview process is designed to assess the candidate's communication skills, strategic thinking, and cultural fit, with a focus on finding the best fit for both the candidate and the organization.
🛠️ Tools & Technologies
- Jira
- Adobe Creative Suite, including InDesign
- Microsoft Office Suite
- Internal communications channels (e.g., intranet, newsletters, Teams, etc.)
- Change management tools and templates
ASSUMPTION: The Communications Lead will be expected to have proficiency in a range of communication and project management tools, as well as the ability to learn and adapt to new technologies as needed.
👔 Cultural Fit Considerations
Company Values:
- Putting health first
- Empowering people
- Fostering an inclusive environment
- Delivering simplified, personalized experiences
- Acting with integrity
Work Style:
- Collaborative and cross-functional teamwork
- Agile and adaptable approach to change
- Data-driven decision-making
- Focus on continuous improvement and innovation
- Supportive and inclusive work environment
Self-Assessment Questions:
- Do you have a proven track record of driving employee engagement and alignment with company goals through strategic communication strategies?
- Are you comfortable operating with minimal supervision and navigating ambiguity in a fast-paced, dynamic environment?
- Do you thrive in a collaborative, cross-functional work environment and enjoy working with diverse teams to achieve common goals?
ASSUMPTION: Humana's values and work style create an environment that prioritizes employee well-being, collaboration, and continuous improvement, with a focus on delivering simplified, personalized experiences to customers and employees alike.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced, dynamic environment
- Navigating ambiguity and determining the most effective path forward in the face of complex problems
- Balancing creativity with clarity and speed with precision in communication strategies
- Occasional travel to Humana's offices for training or meetings, which may disrupt personal schedules and routines
ASSUMPTION: The Communications Lead role presents unique challenges and opportunities for growth, requiring a balance of strategic thinking, tactical execution, and adaptability in a dynamic and fast-paced environment.
📈 Similar Roles Comparison
- Compared to other internal communications roles, this position offers a unique blend of strategic planning, content creation, and project management, with a focus on driving employee engagement and alignment with company goals.
- In the health insurance industry, internal communications play a critical role in driving employee engagement, knowledge sharing, and collaboration, making this role particularly relevant and impactful.
- Career-wise, this role provides an opportunity to build on existing skills and gain experience in a mid-level position with potential for growth and progression within the organization.
ASSUMPTION: The Communications Lead role offers a unique blend of strategic thinking, tactical execution, and project management, with a focus on driving employee engagement and alignment with company goals in the health insurance industry.
📝 Sample Projects
- Developing and executing a comprehensive internal communication strategy for a major product launch, including email campaigns, intranet updates, and executive talking points
- Creating a knowledge management system for a cross-functional team, including wikis, intranet pages, playbooks, and repositories, to enhance collaboration and information sharing
- Leading a change management communication effort for a company-wide process improvement initiative, including sequencing and tailoring messages to increase understanding and adoption
ASSUMPTION: The Communications Lead role offers a wide range of projects and initiatives, with a focus on driving employee engagement, knowledge sharing, and collaboration in support of company goals.
❓ Key Questions to Ask During Interview
- Can you describe the typical timeline and key milestones for a major internal communication campaign?
- How does the Communications team collaborate with other departments and cross-functional teams to ensure accurate and timely messaging?
- What are the key priorities and focus areas for the Communications team in the next 6-12 months?
- How does Humana support the professional development and growth of its employees, particularly in the Communications team?
- What are the most challenging aspects of the Communications Lead role, and how does the team support one another in overcoming these challenges?
ASSUMPTION: Asking insightful questions during the interview process demonstrates your interest in the role and provides an opportunity to gain a deeper understanding of the organization and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Provide specific examples of your communication strategies, content creation, and project management experience
- Demonstrate your understanding of Humana's business and the role of internal communications in driving employee engagement and alignment with company goals
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application and express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
