📌 Core Information
🔹 Job Title: Communications Manager
🔹 Company: Zelis
🔹 Location: Multiple locations (Atlanta, GA; Boston, MA; Morristown, NJ; Plano, TX; St. Petersburg, FL)
🔹 Job Type: Full-time, Hybrid
🔹 Category: Professional Services, Communications
🔹 Date Posted: April 16, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (in-office and remote work)
🚀 Job Overview
Key aspects of this role include:
- Developing and implementing a modern, real-time client communications strategy
- Creating and coordinating messaging to clients proactively and reactively based on business needs
- Driving a One Zelis experience with clients and ensuring consistent information across teams
- Collaborating with various teams, including Marketing, Sales, and BU leadership, to create campaigns and ensure messaging alignment
ASSUMPTION: This role requires strong communication, project management, and relationship-building skills, with a focus on enhancing client engagement and driving business goals.
📋 Key Responsibilities
✅ Develop and implement a modern, real-time and ongoing client communications strategy that aligns with the organization’s goals and enhances client engagement.
✅ Write and edit communication materials ensuring clarity and consistency in messaging.
✅ Support change management initiatives, client self-service, critical incident communications, and related content planning and creation.
✅ Respond or help to build responses to client questions and requests in certain situations.
✅ Identify and address client needs and pain points.
✅ Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging.
✅ Build, manage, and execute high-visibility associate programs and communications that inform, engage, and inspire clients.
✅ Monitor and analyze communications effectiveness and responses to continually improve content and applicability.
ASSUMPTION: This role involves a mix of strategic planning, tactical execution, and continuous improvement, with a focus on driving client engagement and satisfaction.
🎯 Required Qualifications
Education: Bachelor’s degree or equivalent experience required.
Experience: 5+ years of experience in communications, preferably in technology or a modern, fast-paced corporate environment.
Required Skills:
- Strong writing, formatting, and editing skills
- Ability to take complex situations and describe or explain them to non-technical audiences
- Proficiency in Microsoft applications for communications
- Proven visual design skills, including adapting content across various platforms
- Strong project management and organizational skills
- Strong relationship building, emotional intelligence, and influencing
- Ability to handle multiple priorities and interact with various audiences and organizations
Preferred Skills:
- Experience in healthcare or related industries
- Fluency in additional languages
ASSUMPTION: Candidates with a strong background in communications, project management, and client engagement are well-suited for this role. Experience in healthcare or related industries is a plus.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (based on industry standards for a Communications Manager with 5-10 years of experience in the Professional Services sector)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Professional development opportunities
Working Hours: Full-time, typically 40 hours per week, with flexibility for a hybrid work arrangement
ASSUMPTION: The provided salary range is an estimate based on industry standards for a Communications Manager with the required experience level. Actual salary may vary based on factors such as location, performance, and company-specific compensation structures.
📌 Applicant Insights
🔍 Company Context
Industry: Professional Services, specifically focused on healthcare financial experience modernization
Company Size: 1,001-5,000 employees (mid-sized company)
Founded: 2006 (with a rich history in the healthcare industry)
Company Description:
- Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers.
- The platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs, and self-insured employers, as well as millions of healthcare providers and consumers.
- Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts.
Company Specialties:
- Healthcare payments
- Payment integrity
- Payment accuracy
- Healthcare bill review
- Electronic payments
- Network optimization
- Provider network modeling
- Healthcare navigation
- Healthcare access
Company Website: Zelis
ASSUMPTION: Zelis is a well-established company in the healthcare industry, with a strong focus on technology and innovation to improve the financial experience for all stakeholders.
📊 Role Analysis
Career Level: Mid-level to senior, with opportunities for growth and development
Reporting Structure: This role reports directly to the Head of Communications or a similar leadership position within the organization
Work Arrangement: Hybrid, with a mix of in-office and remote work, depending on the needs of the position and the team
Growth Opportunities:
- Advancement to a senior communications role or management position
- Expansion of responsibilities based on performance and business needs
- Professional development opportunities, such as training and workshops
ASSUMPTION: This role offers opportunities for career growth and development within the communications function and the broader organization.
🌍 Location & Work Environment
Office Type: Hybrid, with multiple office locations and remote work options
Office Location(s): Atlanta, GA; Boston, MA; Morristown, NJ; Plano, TX; St. Petersburg, FL; Hyderabad, India
Geographic Context:
- Atlanta, GA: A major metropolitan area with a diverse economy and a thriving tech industry
- Boston, MA: A historic city with a strong focus on education, healthcare, and technology
- Morristown, NJ: A suburban area with a mix of corporate headquarters and a high quality of life
- Plano, TX: A city in the Dallas-Fort Worth metro area, known for its strong economy and family-friendly neighborhoods
- St. Petersburg, FL: A coastal city with a growing tech industry and a pleasant climate
- Hyderabad, India: A major tech hub with a large talent pool and a vibrant startup ecosystem
Work Schedule: Full-time, typically 40 hours per week, with flexibility for a hybrid work arrangement
ASSUMPTION: The hybrid work environment offers a mix of in-office collaboration and remote work flexibility, allowing employees to balance their personal and professional lives.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR team
- In-depth interview with the hiring manager and/or team members
- Final interview with the Head of Communications or a similar leadership position
- Background check and offer extension
Key Assessment Areas:
- Communication skills, both written and verbal
- Project management and organizational skills
- Relationship-building and emotional intelligence
- Problem-solving and critical thinking
- Alignment with Zelis' mission, values, and company culture
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of Zelis' mission and the role's responsibilities in your application materials
- Prepare examples of your communication and project management skills to discuss during the interview
- Research Zelis' company culture and be ready to discuss how your personal values align with the organization
ATS Keywords: Communications, Manager, Client Engagement, Strategic Planning, Project Management, Relationship Building, Healthcare, Professional Services
ASSUMPTION: The application process for this role is likely to be competitive, so it's essential to tailor your application materials and prepare thoroughly for interviews to showcase your qualifications and fit for the position.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Jira)
- Design tools (e.g., Adobe Creative Suite, Canva)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: Proficiency in Microsoft Office Suite and relevant project management and design tools is required for this role. Familiarity with communication and collaboration platforms is also beneficial.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Inclusive
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focused on driving results and continuous improvement
- Adaptable and open to change
Self-Assessment Questions:
- How do you approach building and maintaining strong relationships with clients and internal stakeholders?
- Can you provide an example of a time when you developed and executed a successful communication strategy?
- How do you balance multiple priorities and manage your time effectively in a fast-paced environment?
ASSUMPTION: Zelis values candidates who are customer-centric, innovative, collaborative, and adaptable, with a strong focus on driving results and continuous improvement.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Adapting to change and pivoting communication strategies as needed
- Building and maintaining strong relationships with diverse stakeholders, including clients and internal teams
- Navigating a hybrid work environment and balancing in-office and remote work
ASSUMPTION: This role presents challenges that require strong project management, communication, and adaptability skills, as well as the ability to thrive in a dynamic and fast-paced environment.
📈 Similar Roles Comparison
- Compared to other communications roles, this position places a greater emphasis on strategic planning, client engagement, and driving business goals
- In the Professional Services industry, this role is similar to a Senior Communications Specialist or Manager, with a focus on healthcare and financial services
- Career progression in this role could lead to senior communications or management positions, as well as opportunities in related fields such as marketing or public relations
ASSUMPTION: This role offers a unique blend of strategic planning, tactical execution, and client engagement, with opportunities for growth and development within the communications function and the broader organization.
📝 Sample Projects
- Developing and executing a comprehensive client communications strategy for a new product launch
- Creating and managing a high-visibility associate program to improve employee engagement and retention
- Collaborating with cross-functional teams to create and distribute critical incident communications during a system-wide outage
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, from strategic planning and execution to collaboration and communication with diverse stakeholders.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role?
- How does this role fit into the broader communications and marketing strategy for the organization?
- What are the most significant challenges facing the communications function, and how can this role address them?
- What opportunities are there for professional development and growth within the communications function and the broader organization?
- How does Zelis support work-life balance for employees in hybrid and remote work arrangements?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the organization's culture and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your communication and project management skills to discuss during the interview
- Research Zelis' company culture and be ready to discuss how your personal values align with the organization
- Follow up with the hiring manager or HR team one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
