📌 Core Information
🔹 Job Title: Communications Manager
🔹 Company: ANZ Banking Group Limited
🔹 Location: Melbourne, Victoria, Australia
🔹 Job Type: Permanent, Full-Time
🔹 Category: Banking & Finance
🔹 Date Posted: 2025-04-08
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Planning, developing, and delivering strategic communications for the Customer Migration portfolio
- Supporting the General Manager Customer Migration, Christine Linden
- Creating innovative and best-in-class communications to support strategic priorities
- Building strong relationships with stakeholders and working collaboratively
- Protecting and enhancing ANZ’s reputation through effective communications
ASSUMPTION: This role requires a strong focus on strategic planning and stakeholder management, with a significant portion of time dedicated to communication development and delivery.
📋 Key Responsibilities
✅ Plan, develop, and deliver high-quality strategic communications for the Customer Migration portfolio
✅ Support the General Manager Customer Migration, Christine Linden, with communications
✅ Develop innovative and best-in-class communications to support strategic priorities
✅ Build strong relationships and work collaboratively with communications peers and stakeholders
✅ Deliver communications that meet business objectives and protect and enhance ANZ’s reputation
✅ Work collaboratively within the Change team and other communications leads to deliver an integrated communications approach
ASSUMPTION: This role involves a high level of autonomy and requires strong initiative, with a focus on delivering high-quality communications that align with business objectives.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Marketing, Journalism, or a related field
Experience: 2-5 years of experience in communications, public relations, or a related field
Required Skills:
- Excellent written and verbal communication skills
- Strong stakeholder management and influencing skills
- Ability to work collaboratively and deliver results
- Sound judgement in complex and ambiguous environments
- Project management skills
- Ability to make sound and timely decisions under pressure
Preferred Skills:
- Experience in the banking or financial services industry
- Familiarity with change management principles
ASSUMPTION: A background in communications or a related field is essential for this role, with industry-specific experience being a plus.
💰 Compensation & Benefits
Salary Range: AU$120,000 - AU$150,000 per annum (based on industry standards for a Communications Manager with 2-5 years of experience in Melbourne)
Benefits:
- Health and wellbeing services
- Discounts on selected products and services
Working Hours: Standard Hours (Monday to Friday, 9:00 AM to 5:00 PM)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Communications Manager with the required experience level in Melbourne. Actual compensation may vary based on factors such as skills, experience, and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Banking & Finance
Company Size: 10,001+ employees (Large enterprise)
Founded: 1835 (with a proud heritage of more than 180 years)
Company Description:
- ANZ has a purpose to shape a world where people and communities thrive
- One of the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world
- Employing over 50,000 people globally, with headquarters in Melbourne
Company Specialties:
- Retail Banking
- Private Banking
- Commercial Banking
- Wealth Management
- Institutional Banking
Company Website: ANZ Banking Group Limited
ASSUMPTION: ANZ is a large, established bank with a wide range of services and a strong presence in Australia, New Zealand, and the Pacific region.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: Reports directly to the General Manager Customer Migration, Christine Linden
Work Arrangement: On-site, full-time role with standard hours
Growth Opportunities:
- Potential progression to a senior communications role within the organization
- Broad exposure to various aspects of the business and opportunities to work on high-impact projects
- Access to learning and development opportunities to support career growth
ASSUMPTION: This role offers opportunities for career growth and development within a large, established organization.
🌍 Location & Work Environment
Office Type: Modern, corporate office environment
Office Location(s): 833 Collins Street, Docklands, Melbourne, Victoria 3008, AU
Geographic Context:
- Melbourne is the second-most populous city in Australia, with a thriving cultural scene and a strong job market
- Docklands is a modern, urban waterfront precinct with a mix of residential, commercial, and retail spaces
- ANZ’s headquarters is located in the heart of Docklands, offering easy access to public transportation and nearby amenities
Work Schedule: Standard hours (Monday to Friday, 9:00 AM to 5:00 PM) with flexibility for occasional overtime or working from home
ASSUMPTION: The role is based in a modern, corporate office environment in the Docklands precinct of Melbourne, with a standard work schedule and opportunities for flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- On-site or virtual interview with the hiring manager and a panel of stakeholders
- Background and reference checks
Key Assessment Areas:
- Communication skills and ability to develop strategic messaging
- Stakeholder management and influencing skills
- Collaboration and teamwork skills
- Problem-solving and decision-making abilities
- Cultural fit and alignment with ANZ’s values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your communication work and be ready to discuss your approach to stakeholder management
- Research ANZ’s values and be prepared to discuss how you align with them
- Follow up with the hiring manager after your interview to express your interest in the role
ATS Keywords: Strategic communications, stakeholder management, change management, project management, banking, finance, customer migration
ASSUMPTION: The application process for this role is likely to involve multiple stages, with a focus on assessing communication skills and cultural fit.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Design tools (e.g., Adobe Creative Suite, Canva) for creating visual content
ASSUMPTION: This role requires proficiency in Microsoft Office Suite and project management tools, with additional tools and technologies depending on the specific needs of the projects.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed: We put customers first in all we do
- Genuine: We are authentic, respectful, and approachable
- Accountable: We take ownership and deliver on our promises
- High Performing: We strive for excellence in all we do
- One ANZ: We work together to achieve our goals
Work Style:
- Collaborative and team-oriented, with a focus on delivering results together
- Agile and adaptable, with a willingness to take on new challenges and learn
- Customer-focused, with a strong commitment to understanding and meeting customer needs
- Data-driven, with a focus on using insights to inform decision-making
Self-Assessment Questions:
- How have you demonstrated customer obsession in your previous roles?
- Can you provide an example of a time when you had to adapt to a significant change or challenge, and how did you approach it?
- How do you prioritize and manage multiple projects and deadlines effectively?
ASSUMPTION: ANZ values a customer-obsessed, collaborative, and high-performing work culture, with a strong emphasis on delivering results together.
⚠️ Potential Challenges
- The role may require working on multiple projects simultaneously, with tight deadlines and competing priorities
- Stakeholders may have varying expectations and requirements, requiring strong communication and influencing skills to manage relationships effectively
- The role may involve handling confidential and market-sensitive information, requiring a high level of discretion and attention to detail
- The on-site work arrangement may require commuting to the office daily, which could be challenging for some candidates
ASSUMPTION: This role may present challenges related to managing multiple projects, stakeholder expectations, and handling confidential information, as well as the requirement to work on-site.
📈 Similar Roles Comparison
- Compared to a Communications Specialist role, this position has a broader scope and higher level of responsibility, with more strategic decision-making and stakeholder management
- In the banking and finance industry, this role is similar to a Communications Manager or Senior Communications role, with a focus on strategic communications and stakeholder management
- Career progression from this role could lead to a Senior Communications Manager or Director of Communications position within the organization
ASSUMPTION: This role is similar to a Communications Manager or Senior Communications role in the banking and finance industry, with opportunities for career progression within the organization.
📝 Sample Projects
- Developing a comprehensive communication plan for a major product launch, including key messages, channels, and timelines
- Managing a crisis communication response to a significant event, ensuring accurate and timely information is provided to stakeholders
- Creating and executing a change management communication strategy for a large-scale organizational restructuring
ASSUMPTION: This role may involve a wide range of projects, from strategic communication planning to crisis management and change communication.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30-60-90 days?
- How does this role fit into the broader communications team and the organization as a whole?
- What are the most significant challenges facing the Customer Migration portfolio, and how can effective communications help address them?
- How does ANZ support the professional development and growth of its employees?
- What is the work-life balance like for this role, and how does ANZ support work-life balance for its employees?
ASSUMPTION: Asking these questions can help you better understand the role, the team, and the organization, as well as assess whether the position aligns with your career goals and personal preferences.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the ANZ Careers website
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your communication work and be ready to discuss your approach to stakeholder management
- Research ANZ’s values and be prepared to discuss how you align with them
- Follow up with the hiring manager after your interview to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
