📌 Core Information
🔹 Job Title: Communications Manager, Selling Partner Trust Communications
🔹 Company: Amazon
🔹 Location: Seattle, Washington, United States
🔹 Job Type: On-site
🔹 Category: Communications, Content Management
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Conducting and evolving global content management review processes for Amazon's selling partners
- Ensuring compliance communications are engaging, accurate, transparent, empathetic, and relevant
- Working with a large and complex set of stakeholders worldwide within the Selling Partner Trust & Compliance (SPTC) team
- Improving efficiency and scope of content reviews while maintaining or improving content quality
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work effectively with diverse teams and stakeholders.
📋 Key Responsibilities
✅ Review and bar-raising communications for selling partners
✅ Developing and launching mechanisms to improve stakeholder communication quality
✅ Copywriting and drafting new communications and templates for new use cases
✅ Viewing selling partner feedback and continually improving communication guidelines and requirements
✅ Managing stakeholders, understanding requirements, setting expectations, and supporting stakeholder training
✅ Improving existing templates and designing new templates and template requirements
✅ Overseeing template testing and launches
✅ Developing and managing string libraries and repositories
✅ Finding opportunities for process efficiencies and improving scale without jeopardizing communication quality
ASSUMPTION: This role involves a mix of strategic planning, stakeholder management, and hands-on content creation and review.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, English, Journalism, or a related field
Experience: 2-5 years of experience in content management, communications, or a related role
Required Skills:
- Excellent written and verbal communication skills
- Strong attention to detail
- Ability to work effectively with diverse teams and stakeholders
- Experience with content management systems and tools
- Familiarity with AI tools for content review and improvement
Preferred Skills:
- Experience in a similar role within a large organization
- Fluency in multiple languages
- Knowledge of Amazon's selling partner ecosystem
ASSUMPTION: While a degree in a related field is preferred, relevant experience and a strong portfolio may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: $85,000 - $120,000 per year (based on industry standards for a Communications Manager in Seattle)
Benefits:
- Medical, dental, and vision insurance
- 401(k) matching
- Paid time off and holidays
- Maternity and paternity leave
- Employee discounts on Amazon products
Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM PST
ASSUMPTION: Salary range is estimated based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and Retail
Company Size: 10,000+ employees (Large enterprise)
Founded: 1994 (Over 25 years ago)
Company Description:
- Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence
- Amazon is known for its customer-centric approach, operational excellence, and long-term thinking
- Amazon's mission is to be Earth's most customer-centric company
Company Specialties:
- E-commerce platform and services
- Cloud computing and infrastructure (Amazon Web Services)
- Digital streaming and entertainment (Amazon Prime Video, Amazon Music)
- Artificial intelligence and machine learning (Alexa, Amazon Go, Amazon Robotics)
Company Website: Amazon.com
ASSUMPTION: Amazon is a well-established company with a strong brand and a diverse range of products and services.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports to the Senior Manager, Selling Partner Trust Communications
Work Arrangement: On-site, full-time, with the possibility of occasional remote work
Growth Opportunities:
- Potential career progression to Senior Communications Manager or similar roles
- Opportunities to work on high-impact projects and initiatives
- Chance to gain experience in a large, complex organization and learn from experienced team members
ASSUMPTION: This role offers opportunities for career growth and development within Amazon's communications and content management teams.
🌍 Location & Work Environment
Office Type: Corporate headquarters with open-plan workspaces
Office Location(s): Seattle, Washington, United States
Geographic Context:
- Seattle is a major city on the West Coast of the United States, known for its tech industry, coffee culture, and natural beauty
- Amazon's headquarters is located in the South Lake Union neighborhood of Seattle
- Seattle has a mild, oceanic climate with cool, wet winters and warm, dry summers
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM PST, with flexibility for occasional remote work
ASSUMPTION: The work environment at Amazon's headquarters is dynamic, collaborative, and fast-paced, with a strong focus on innovation and customer-centricity.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screen with a member of the HR team
- On-site or virtual interview with the hiring manager and team members
- Final interview with the senior leadership team
Key Assessment Areas:
- Communication skills and writing samples
- Problem-solving and analytical skills
- Cultural fit and alignment with Amazon's leadership principles
- Experience with content management systems and tools
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Include examples of your writing and content management work in your portfolio or application materials
- Prepare for behavioral interview questions that focus on your problem-solving skills, communication abilities, and experience with stakeholder management
ATS Keywords: Content Management, Communications, Stakeholder Management, AI Tools, Process Improvement, Customer-Centric, Amazon Selling Partner Trust
ASSUMPTION: The application process for this role may take several weeks, and applicants should be prepared to provide examples of their work and participate in multiple interviews.
🛠️ Tools & Technologies
- Content management systems (e.g., Adobe Experience Manager, Sitecore, Contentful)
- AI tools for content review and improvement (e.g., Amazon Comprehend, IBM Watson, Google Cloud Natural Language API)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, JIRA)
ASSUMPTION: Familiarity with these tools is not required but may be helpful for candidates with relevant experience.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Focused on innovation and continuous improvement
- Data-driven and analytical
Self-Assessment Questions:
- Do you have strong written and verbal communication skills?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you have experience managing stakeholders and working with diverse teams?
- Are you passionate about improving customer experiences through effective communication?
ASSUMPTION: Candidates who are strong communicators, comfortable working in a fast-paced environment, and passionate about customer-centricity will be a good fit for this role.
⚠️ Potential Challenges
- Managing a large volume of content and stakeholders
- Balancing strategic planning and hands-on content creation and review
- Working with diverse teams and stakeholders across multiple time zones
- Keeping up with the fast-paced nature of Amazon's business and the need for continuous improvement
ASSUMPTION: These challenges require strong organizational skills, adaptability, and the ability to manage multiple priorities effectively.
📈 Similar Roles Comparison
- This role is unique to Amazon, focusing on selling partner trust communications within the broader e-commerce ecosystem
- Similar roles in other organizations may focus on customer communications, brand management, or content strategy
- Career progression in this role may lead to senior communications management positions or specialized roles within Amazon's selling partner trust and compliance teams
ASSUMPTION: This role offers a unique opportunity to work on high-impact communications within a large, complex organization.
📝 Sample Projects
- Developing and implementing a new content review process for a high-priority selling partner trust initiative
- Creating and launching a comprehensive communication plan for a new selling partner trust policy or program
- Improving existing communication templates and guidelines based on stakeholder feedback and best practices
ASSUMPTION: These sample projects illustrate the strategic, hands-on, and stakeholder-focused nature of this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Selling Partner Trust Communications team?
- How does this role collaborate with other teams and stakeholders within Amazon?
- What are the most pressing challenges facing the Selling Partner Trust Communications team currently?
- How does Amazon support the professional development and growth of its communications managers?
- What is the typical career path for someone in this role, and what opportunities exist for growth and advancement?
ASSUMPTION: These questions will help applicants better understand the role, team dynamics, and career growth opportunities within Amazon.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare a portfolio or examples of your writing and content management work to showcase your qualifications
- Prepare for behavioral interview questions that focus on your problem-solving skills, communication abilities, and experience with stakeholder management
- Follow up with the hiring manager or HR representative one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
