🔹 Job Title: Communications Specialist
🔹 Company: PHI - Quality Care Through Quality Jobs
🔹 Location: Phoenix, Arizona, United States
🔹 Job Type: Full-Time
🔹 Category: Healthcare
🔹 Date Posted: April 18, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires strong multitasking skills, attention to detail, and the ability to work effectively under pressure.
✅ Responsible for assimilating various forms of information to make quality decisions while performing a wide range of specialized functions and complex communication services for all transport modalities.
✅ Maintain effective and comprehensive communication with crew members (medical and aviation) and aircraft utilizing complex, statewide, multi-channeled voting radio system. Must also perform constant flight following procedures with all aircraft during missions according to FAA and PHI Air Medical policies.
✅ Documents appropriate and accurate detailed medical information pertaining to patient condition and all aspects of transport activity, which becomes a legal document. Coordinates the details of medical transports (nationally and internationally) by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources.
✅ Accurately inputs all flight and ground transport information into network database with special regard to FAA Part 135 and PHI Air Medical policies and procedures. Maintains a working knowledge of FAA rules and regulations (pertaining to Part 135) and remains current and complies with all policies and procedures.
✅ Maintains and facilitates positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers' internal and external. Utilizes good customer service practices in accomplishing these tasks.
✅ Implements proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures.
✅ Attends certain departmental staff meetings and continuing education meetings.
✅ Receive incoming quote requests for long distance air medical transports. Using various software programs, calculate price quote based on closest appropriate fixed wing base. Educate caller as to all aspects of services associated with a long distance air medical transport, i.e., aircraft, medical crew, ground ambulance arrangements, etc.
✅ Initiate front-end billing process for quoted patient accounts going to Patient Financial Services. Assist Patient Financial Services with follow-up on accounts as needed.
✅ On a daily basis, provide outbound follow-up calls to requestors regarding quote status. Attempt to identify and fill backhaul (empty) flight legs. Keep transplant patient files current with up-to-date contact information, hospital and case management contacts, etc.
✅ Other duties as may be required
ASSUMPTION: This role involves a high degree of multitasking and requires strong organizational skills to manage multiple incoming requests and coordinate various aspects of transport activity.
Education: High School Diploma or equivalent
Experience: 0-2 years of experience in EMS or air medical communications preferred. Experience in public relations, customer service, marketing or sales and/or healthcare billing and insurance preferred.
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, proficiency in English is required for this role due to the nature of communication and documentation responsibilities.
Salary Range: $35,000 - $45,000 per year (Estimated based on industry standards for entry-level communications specialists in the Phoenix area)
Benefits:
Working Hours: 40 hours per week, with a schedule of 3 & 4 (likely meaning three 12-hour shifts followed by four days off)
ASSUMPTION: The provided salary range is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
Industry: PHI Health is a leading air ambulance provider in the United States, offering air medical services and outreach education to local communities and leading healthcare systems.
Company Size: PHI Health has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and career advancement.
Founded: PHI Health was founded in 1978 and has since grown to become the largest air medical provider in the country.
Company Description:
Company Specialties:
Company Website: http://www.phiairmedical.com
ASSUMPTION: PHI Health's focus on safety and quality care is evident in its mission and core competencies, making it an attractive employer for individuals seeking a challenging and rewarding career in the healthcare industry.
Career Level: This role is an entry-level position, providing an excellent opportunity for individuals new to the air medical communications field to gain valuable experience and grow within the organization.
Reporting Structure: The Communications Specialist reports directly to the Communications Manager and works closely with the aviation, medical, and communications departments.
Work Arrangement: This role is on-site, with a schedule of 3 & 4, meaning three 12-hour shifts followed by four days off.
Growth Opportunities:
ASSUMPTION: PHI Health's large employee base and diverse service offerings provide ample opportunities for career growth and development within the organization.
Office Type: PHI Health's headquarters is a corporate office environment, with a focus on collaboration and teamwork.
Office Location(s): 2800 N 44th St, Phoenix, Arizona, US
Geographic Context:
Work Schedule: This role follows a 3 & 4 schedule, with three 12-hour shifts followed by four days off.
ASSUMPTION: The Phoenix office environment at PHI Health is likely to be fast-paced and dynamic, reflecting the critical nature of the air medical services provided by the company.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Air medical communications, FAA regulations, emergency response, customer service, problem-solving, team collaboration, data entry, documentation
ASSUMPTION: PHI Health's application process is likely to be competitive, with a focus on identifying candidates who possess the necessary skills and qualifications to excel in this demanding role.
ASSUMPTION: The tools and technologies used in this role are specific to the air medical communications industry and require a working knowledge of FAA regulations and PHI Air Medical policies and procedures.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: PHI Health's company culture emphasizes safety, quality, and customer service, with a focus on hiring individuals who possess strong communication skills, attention to detail, and the ability to work effectively under pressure.
ASSUMPTION: The potential challenges associated with this role are inherent to the critical and demanding nature of air medical communications, as well as the competitive work environment at PHI Health.
ASSUMPTION: The unique aspects of this role, combined with PHI Health's large employee base and diverse service offerings, make it an attractive opportunity for individuals seeking a challenging and rewarding career in the air medical communications field.
ASSUMPTION: The sample projects listed above are representative of the day-to-day responsibilities and challenges faced by communications specialists in the air medical industry.
ASSUMPTION: The key questions listed above are designed to provide insight into the day-to-day responsibilities, work environment, and career growth opportunities associated with this role at PHI Health.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.