Communications Specialist

📌 Core Information

🔹 Job Title: Communications Specialist

🔹 Company: Calabrio

🔹 Location: Minneapolis, Minnesota, United States

🔹 Job Type: Full-time, On-site

🔹 Category: Marketing & Communications

🔹 Date Posted: April 25, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site (with remote flexibility)

🚀 Job Overview

Key aspects of this role include:

• Developing and executing global social media strategies to drive engagement, visibility, thought leadership, and brand awareness.
• Managing internal communications across various channels, including email, Slack, SharePoint, etc.
• Supporting branding and marketing initiatives, ensuring consistent messaging and branding across all communication materials.
• Collaborating with marketing colleagues and teams across the global enterprise to ensure consistent brand messaging across internal and external communications.

ASSUMPTION: This role requires a strong communicator and writer with a passion for storytelling, social media, and brand building. Experience in a similar role and proficiency with relevant tools are essential.

📋 Key Responsibilities

✅ Social Media Management: Develop and execute global social media strategies, create and curate engaging content, manage daily content calendar, post, monitor, and report on performance metrics. Stay up-to-date with social media trends and best practices.

✅ Internal Communications: Create and distribute internal messages across various channels, support and champion company values, culture, and vision, write and edit engaging content, and assist with meeting management.

✅ Branding & Marketing Support: Maintain consistency in tone, messaging, and branding across all communication materials, assist in the development and maintenance of brand guidelines and assets, collaborate with marketing colleagues, and support event communications and promotional campaigns.

ASSUMPTION: This role requires strong organizational and project management skills, with the ability to meet multiple, competing deadlines and work independently and collaboratively in a fast-paced environment.

🎯 Required Qualifications

Education: Bachelor's degree in Communications, Marketing, or a related field.

Experience: 2+ years of experience in a communications role, ideally with an emphasis on social media and internal communications.

Required Skills:

• Strong writing, editing, and proofreading skills.
• Proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel), internal communications platforms (SharePoint, Slack), and Zoom.
• Excellent attention to detail, organizational, and project management skills.
• Ability to meet multiple, competing deadlines.
• Enjoy working independently and collaboratively in a fast-paced environment.

Preferred Skills:

• Graphic design and/or video editing experience.
• Experience in the SaaS/technology industry.
• Familiarity and comfort working with colleagues in person and remotely, across time zones and geographic regions.

ASSUMPTION: Preferred skills are not required but would be beneficial for success in this role.

💰 Compensation & Benefits

Salary Range: The starting rate of pay for this salaried position is targeted at $60,000 annually. This is an estimate based on industry standards for a role of this level and location. The actual salary may vary based on the candidate's skills, experience, and qualifications.

Benefits:

• 401(k) & matching
• Medical, Dental, Vision Insurance
• Disability & Life Insurance
• Flextime Off, Paid Holidays, & Parental Leave
• Tuition Reimbursement

Working Hours: Full-time, 40 hours per week. Flexible work arrangements may be available.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary based on the candidate's skills, experience, and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Calabrio is a software development company specializing in call center, customer interaction, and workforce optimization solutions. They operate in the competitive and dynamic tech industry, focusing on customer experience intelligence.

Company Size: Calabrio has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Calabrio was founded in 2007, giving it nearly two decades of experience in the industry.

Company Description:

• Calabrio is a customer experience intelligence company that empowers organizations to elevate every interaction.
• They offer a cloud platform and AI-driven analytics tools that unlock the true essence of customer sentiment, turning data into actionable insights with lightning speed.
• Calabrio is recognized as a leader and visionary in its industry by leading independent third parties such as Gartner, Forrester, and G2 Crowd.

Company Specialties:

• Call Center
• Customer Interaction
• VoIP
• Call Recording
• Quality Management
• Workforce Management
• Workforce Optimization
• Speech Analytics
• Performance Management
• Workforce Engagement Management
• Contact Center
• Customer Experience
• Employee Engagement
• and Analytics

Company Website: http://www.calabrio.com

ASSUMPTION: Calabrio's focus on customer experience intelligence and commitment to innovation make it an attractive employer for candidates seeking a dynamic and growing environment.

📊 Role Analysis

Career Level: This role is suitable for an early to mid-career professional with 2-5 years of experience in communications, marketing, or a related field.

Reporting Structure: The Communications Specialist will report to the Marketing Manager and collaborate with various marketing colleagues and teams across the global enterprise.

Work Arrangement: This role is primarily on-site, with remote flexibility. The specific work arrangement may vary based on the company's policies and the candidate's needs.

Growth Opportunities:

• Expanding skills and knowledge in marketing and communications within a growing company.
• Potential for career advancement in marketing, communications, or related fields.
• Opportunities to work on diverse projects and collaborate with cross-functional teams.

ASSUMPTION: Calabrio's commitment to employee development and growth provides ample opportunities for career advancement and skill-building.

🌍 Location & Work Environment

Office Type: Calabrio's headquarters is located in Minneapolis, Minnesota, with additional offices in London, Stockholm, and Vancouver.

Office Location(s): 241 North 5th Avenue, Suite 1200, Minneapolis, MN 55401, US

Geographic Context:

• Minneapolis is the largest city in Minnesota and the 46th-largest in the United States, offering a mix of urban and suburban living.
• The city is known for its vibrant arts, theater, and music scenes, as well as its numerous parks and recreational opportunities.
• Minneapolis has a humid continental climate, with warm summers and cold, snowy winters.

Work Schedule: Full-time, 40 hours per week. The work schedule may include some flexibility for remote work, as needed.

ASSUMPTION: Minneapolis offers a diverse and vibrant environment for professionals, with a mix of urban and suburban living options and numerous cultural and recreational opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the HR team
• In-person or virtual interview with the hiring manager
• Final interview with the Marketing Manager or other senior team members

Key Assessment Areas:

• Communication skills, both written and verbal
• Understanding of social media platforms and trends
• Ability to manage multiple projects and meet deadlines
• Alignment with Calabrio's core values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
• Demonstrate your understanding of social media management and internal communications in your application materials.
• Showcase your creativity and storytelling abilities through your application materials.
• Prepare questions about Calabrio's company culture, values, and growth opportunities for the interview.

ATS Keywords: Social Media Management, Internal Communications, Branding, Marketing Support, Writing, Editing, Project Management, Attention to Detail, Collaboration, Analytics, Graphic Design, Video Editing, SaaS, Technology, Communication

ASSUMPTION: Calabrio's application process is designed to assess the candidate's communication skills, understanding of the role, and alignment with the company's core values.

🛠️ Tools & Technologies

• Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Internal communications platforms (SharePoint, Slack)
• Zoom (meetings and webinars)
• Social media management tools (e.g., Canva, Sprout Social)

ASSUMPTION: Proficiency with relevant tools is essential for success in this role, and candidates should be comfortable learning and using new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Relentless Innovation: Kick status quo in the face.
• Customer Obsessed: Put the customer first. Always.
• Results Matter: Take action that impacts. Every day.
• Ignited by Our Diversity: Invite inspiration from everyone.

Work Style:

• Collaborative and team-oriented
• Fast-paced and dynamic
• Focused on results and impact
• Innovative and forward-thinking

Self-Assessment Questions:

• How do you align with Calabrio's core values, particularly 'Relentless Innovation' and 'Customer Obsessed'?
• How comfortable are you working in a fast-paced, collaborative environment with colleagues across time zones and geographic regions?
• How do you approach project management and meeting multiple, competing deadlines?

ASSUMPTION: Calabrio's company culture is driven by its core values, and candidates should assess their alignment with these values and the company's work style before applying.

⚠️ Potential Challenges

• Managing multiple projects and deadlines in a fast-paced environment
• Adapting to a dynamic and growing company culture
• Working with colleagues across time zones and geographic regions
• Keeping up with the latest social media trends and best practices

ASSUMPTION: These challenges are inherent to the role and the company's fast-paced, growing environment. Candidates should be comfortable with change and adaptable to new situations.

📈 Similar Roles Comparison

• This role differs from related positions in its focus on global social media management and internal communications, rather than external communications or public relations.
• Calabrio's focus on customer experience intelligence sets it apart from other companies in the tech industry.
• Career paths in communications and marketing at Calabrio may vary depending on the candidate's skills, interests, and the company's growth and evolution.

ASSUMPTION: Candidates should research Calabrio's unique focus and company culture to understand how this role differs from similar positions at other companies.

📝 Sample Projects

• Developing and executing a global social media campaign to drive brand awareness and engagement
• Creating and distributing internal communications to support a company-wide initiative or event
• Managing a team of internal communications specialists to ensure consistent messaging and branding across various channels

ASSUMPTION: These sample projects illustrate the diverse and dynamic nature of the Communications Specialist role at Calabrio.

❓ Key Questions to Ask During Interview

• How does Calabrio support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Calabrio foster a culture of innovation and customer obsession?
• What are the opportunities for growth and advancement within the Marketing team and the company as a whole?
• How does Calabrio approach work-life balance and employee well-being?

ASSUMPTION: These questions are designed to help candidates better understand Calabrio's company culture, values, and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
• Prepare questions about Calabrio's company culture, values, and growth opportunities for the interview.
• Follow up with Calabrio after submitting your application to express your interest and reiterate your qualifications.
• Stay informed about Calabrio's application process and next steps by checking your email regularly.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.