Communications Specialist - LGH Ground Transport/Weekends Only 6:45a-7:15p Sat/Sun

📌 Core Information

🔹 Job Title: Communications Specialist - LGH Ground Transport/Weekends Only

🔹 Company: Centra Health

🔹 Location: Lynchburg, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📣 Marketing Communications (MarCom)

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Receiving and activating transportation requests for ground and helicopter services
• Managing the communication and coordination with multiple emergency services
• Ensuring proper authorization for Medicaid transportation requests
• Communicating with key personnel to optimize patient flow and safety

ASSUMPTION: This role mainly requires excellent communication and coordination skills to handle emergency transportation requests, with assumed additional responsibilities related to safety monitoring and information relay.

📋 Key Responsibilities

✅ Receive and activate requests from various sources for ground and helicopter transportation.

✅ Communicate operational questions to Shift Lead, Supervisor, and Flow Coordinator.

✅ Handle time-sensitive emergency activations such as Trauma, STEMI, and Stroke Alerts.

✅ Monitor ECG and video cameras for security purposes.

✅ Facilitate communication with emergency services and law enforcement.

ASSUMPTION: The responsibilities involve both proactive and reactive communication roles, with a focus on emergency response coordination.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in emergency medical services or related dispatch roles

Required Skills:

• Effective communication
• Dispatch coordination
• Knowledge of Emergency Medical Services protocols

Preferred Skills:

• Experience with critical incident management
• Familiarity with Medicaid transportation authorization processes

ASSUMPTION: While specific educational requirements aren't mentioned, experience in emergency response roles is likely valued.

💰 Compensation & Benefits

Salary Range: Not specified (expect industry standard compensation)

Benefits:

• Health insurance
• Retirement savings plan
• Paid time off

Working Hours: 6:45 AM to 7:15 PM, Saturday and Sunday

ASSUMPTION: Standard benefits package is presumed based on industry norms for healthcare roles.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care

Company Size: 5,001-10,000 employees

Founded: 1987

Company Description:

• Centra Health provides comprehensive healthcare services in Virginia.
• Focused on improving the health and lives of its community
• Offers a diverse range of medical specialties and services.

Company Specialties:

• Healthcare
• Emergency Department
• Hospital and Nursing

Company Website: centrahealth.com

ASSUMPTION: The company has a robust support system and emphasis on community care, which could be beneficial for career development in healthcare.

📊 Role Analysis

Career Level: Entry-level position suited for recent graduates or professionals with limited experience in EMS or dispatch.

Reporting Structure: Reports to the Shift Lead, Supervisor, and Nursing Supervisor.

Work Arrangement: On-site with fixed weekend hours.

Growth Opportunities:

• Potential to move into supervisory roles
• Skill development in emergency response coordination
• Opportunities to engage with diverse emergency response teams

ASSUMPTION: The role provides foundational experience in emergency services, suitable for progression within healthcare operations.

🌍 Location & Work Environment

Office Type: On-site in a dynamic emergency response environment

Office Location(s): Lynchburg, VA, specifically at Centra Health facilities

Geographic Context:

• Located in the heart of Virginia
• Accessible location for commuting
• Proximity to medical and emergency response facilities

Work Schedule: Fixed weekend schedule, providing work-life balance

ASSUMPTION: The location and office setup are advantageous for individuals seeking experience in healthcare operations within a community-centered approach.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone or video interview
• On-site interview and assessment

Key Assessment Areas:

• Communication skills
• Understanding of EMS protocols
• Problem-solving abilities during emergencies

Application Tips:

• Highlight experience in emergency response scenarios
• Demonstrate clear communication capabilities
• Provide examples of coordination in high-pressure situations

ATS Keywords: Emergency Medical Services, Dispatch, Patient Flow, Safety, Coordination

ASSUMPTION: Candidates should focus on showcasing dispatch and emergency communication competencies during the application process.

🛠️ Tools & Technologies

• Emergency dispatch software
• Video surveillance systems
• ECG monitoring tools

ASSUMPTION: Familiarity with technical tools related to dispatch and monitoring is beneficial for this position.

👔 Cultural Fit Considerations

Company Values:

• Commitment to community care
• Inclusive and supportive work environment
• Emphasis on safety and patient well-being

Work Style:

• Team-oriented approach
• Ability to perform under pressure
• Responsive and attentive to detail

Self-Assessment Questions:

• How do you handle high-pressure situations?
• What experience do you have with emergency dispatch or coordination?
• Why do you want to work in healthcare communication?

ASSUMPTION: The role suits individuals who thrive in team settings and excel under pressure.

⚠️ Potential Challenges

• High-stress due to emergency nature of work
• Coordination with multiple emergency departments
• Handling time-sensitive decisions
• Continuous communication even during extended working hours

ASSUMPTION: Familiarity with emergency response environments can mitigate these challenges.

📈 Similar Roles Comparison

• Emergency Dispatcher at larger medical centers
• Medical Communication Officer for private EMS
• Transport Coordinator in non-emergency settings

ASSUMPTION: Comparisons are made to provide candidates with perspective on varying roles and environments they might encounter.

📝 Sample Projects

• Coordinating a multi-agency emergency response simulation
• Developing a new dispatch procedure for enhanced efficiency
• Monitoring and evaluating dispatch technology updates

ASSUMPTION: Projects can involve improving operational efficiency and inter-agency communications.

❓ Key Questions to Ask During Interview

• What kind of support is available for emergency situations?
• How does the team handle communication breakdowns?
• What improvements are currently being made in dispatch technology?
• What are the growth paths available from this role?
• How does the company support work-life balance, given the weekend schedule?

ASSUMPTION: Asking these questions shows a proactive approach to understanding job expectations and support structures.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare for a phone or video screening
• Familiarize yourself with Centra Health’s community and services
• Be ready for on-site assessment if selected

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.