Communications Specialist - Part Time

📌 Core Information

🔹 Job Title: Communications Specialist - Part Time

🔹 Company: Erickson Senior Living

🔹 Location: Naples, FL

🔹 Job Type: Part Time

🔹 Category: Healthcare

🔹 Date Posted: April 15, 2025

🔹 Experience Level: Entry Level

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Front desk reception and communication with residents, visitors, and staff
• Emergency call management and resident safety monitoring
• Package and mail management
• Census tracking and record-keeping

ASSUMPTION: This role requires strong communication skills, multitasking, and a calm demeanor under pressure. Previous receptionist experience is crucial for success.

📋 Key Responsibilities

✅ Greet and direct residents, visitors, and staff, handling questions and concerns efficiently

✅ Receive and manage emergency calls, dispatching appropriate personnel and paging on-call physicians as needed

✅ Monitor emergency pull cords for Independent Living residents

✅ Track status of residents involved in situations and maintain accurate census information

✅ Manage resident package and mail logistics, including logging, notification, and distribution

ASSUMPTION: This role involves a high degree of multitasking, requiring the ability to handle multiple responsibilities simultaneously while maintaining a calm and professional demeanor.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Previous receptionist experience required

Required Skills:

• Excellent verbal communication skills
• Ability to multi-task and prioritize responsibilities
• Proficiency in using computers and software for record-keeping and communication

Preferred Skills:

• Previous experience in healthcare or senior living environments
• Bilingual or multilingual proficiency

ASSUMPTION: While not explicitly stated, previous experience in a receptionist role is crucial for success in this position. Familiarity with healthcare or senior living environments may be beneficial but is not required.

💰 Compensation & Benefits

Salary Range: $16.00 per hour

Benefits:

• Medical, dental, and vision packages
• PTO plans and company-paid volunteer hours
• 401k with company match
• Onsite medical centers
• Discounts on food and drinks at on-site dining venues
• Growth opportunities and education assistance

Working Hours: Friday and Saturday, 7:00 AM to 3:00 PM

ASSUMPTION: The salary range provided is an estimate based on the job title, experience level, and location. Benefits are comprehensive and include medical, dental, and vision packages, as well as retirement and education assistance.

📌 Applicant Insights

🔍 Company Context

Industry: Erickson Senior Living operates in the healthcare industry, specifically focusing on senior living and care. The company is a leading developer and manager of continuing care communities, with a network of 28,000 seniors across the United States.

Company Size: Erickson Senior Living is a large organization with over 10,000 employees, providing a wide range of opportunities for growth and development.

Founded: 1983

Company Description:

• Erickson Senior Living is committed to helping people live better lives by providing vibrant lifestyles, financial stability, and focused health and well-being services.
• The company operates a national network of communities, offering a range of senior living options, including independent living, assisted living, and memory care.
• Erickson Senior Living is dedicated to providing exceptional care and service to its residents and creating a positive work environment for its employees.

Company Specialties:

• Continuing Care Retirement Communities (CCRC)
• Retirement, Assisted Living, and Memory Care
• Maintenance-Free Living

Company Website: Erickson Senior Living Careers

ASSUMPTION: Erickson Senior Living is a well-established company in the senior living industry, offering a range of services and opportunities for growth and development.

📊 Role Analysis

Career Level: Entry Level - This role is an excellent entry point into the senior living industry, offering the opportunity to develop communication and multitasking skills in a supportive environment.

Reporting Structure: The Communications Specialist (Front Desk) role reports directly to the Front Office Manager and works closely with various departments within the community, including Health Services, Dining Services, and Housekeeping.

Work Arrangement: This is an on-site, part-time position, with a schedule of Friday and Saturday, 7:00 AM to 3:00 PM.

Growth Opportunities:

• Erickson Senior Living offers opportunities for growth and development within the company, including promotions and transfers to other communities or departments.
• The company provides education assistance and certification reimbursement to help employees enhance their skills and advance their careers.

ASSUMPTION: While this role is part-time, it offers the opportunity to gain valuable experience in the senior living industry and potentially lead to full-time employment or career advancement within the company.

🌍 Location & Work Environment

Office Type: Erickson Senior Living communities are designed to provide a welcoming and vibrant atmosphere for residents, with well-maintained facilities and amenities.

Office Location(s): Siena Lakes by Erickson Senior Living, Naples, FL

Geographic Context:

• Naples, FL is a popular retirement destination, offering a mild climate, beautiful beaches, and a wide range of cultural and recreational activities.
• The community is located in North Naples, providing easy access to nearby attractions and amenities.
• The area is known for its strong sense of community and commitment to senior living and care.

Work Schedule: Friday and Saturday, 7:00 AM to 3:00 PM

ASSUMPTION: The work environment at Erickson Senior Living communities is designed to be welcoming, supportive, and engaging for both residents and employees. The part-time schedule offers a good work-life balance, allowing employees to pursue other interests and responsibilities outside of work.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person interview with the Front Office Manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication skills and telephone etiquette
• Multitasking and prioritization abilities
• Problem-solving and decision-making skills
• Adaptability and flexibility in a dynamic work environment

Application Tips:

• Highlight previous receptionist experience and any relevant skills or accomplishments in your resume.
• Tailor your cover letter to emphasize your communication skills, multitasking abilities, and enthusiasm for working with seniors.
• Prepare examples of how you have handled challenging situations or multitasked effectively in previous roles.

ATS Keywords: Receptionist, Front Desk, Emergency Calls, Resident Communication, Package Management, Census Tracking

ASSUMPTION: The application process for this role is likely to involve a combination of online submission, phone or video screening, and in-person interviews. Applicants should be prepared to demonstrate their communication skills, multitasking abilities, and problem-solving skills throughout the interview process.

🛠️ Tools & Technologies

• Computer software for record-keeping and communication
• Telephone and emergency call systems
• Package and mail management software

ASSUMPTION: The tools and technologies required for this role are primarily related to communication and record-keeping, with a focus on efficient and accurate management of resident information and packages.

👔 Cultural Fit Considerations

Company Values:

• Compassion and empathy for residents and their families
• Integrity and honesty in all interactions
• Respect and dignity for all individuals
• Excellence in service and care

Work Style:

• Team-oriented and collaborative
• Adaptable and flexible in a dynamic work environment
• Committed to providing exceptional care and service

Self-Assessment Questions:

• Do you have strong communication skills and the ability to multitask effectively?
• Are you comfortable working in a fast-paced, dynamic environment?
• Do you have a genuine interest in working with seniors and providing exceptional care and service?

ASSUMPTION: Erickson Senior Living values employees who are compassionate, empathetic, and committed to providing exceptional care and service to residents. Applicants should be prepared to demonstrate their alignment with these values throughout the interview process.

⚠️ Potential Challenges

• Handling difficult or emotional situations with residents or their families
• Managing multiple responsibilities and priorities simultaneously
• Adapting to a dynamic work environment with changing priorities and demands
• Working non-traditional hours, including weekends and holidays

ASSUMPTION: While this role offers many rewards, such as working with seniors and contributing to their well-being, it also presents challenges, including handling difficult situations and managing multiple responsibilities simultaneously. Applicants should be prepared to address these challenges and demonstrate their ability to handle them effectively.

📈 Similar Roles Comparison

• This role is similar to other front desk or receptionist positions in senior living communities, but may differ in terms of the specific responsibilities and work environment.
• Applicants should research other senior living communities in the Naples, FL area to gain a better understanding of the industry and the specific requirements of similar roles.
• Career progression in this role may involve advancing to a full-time position, taking on additional responsibilities, or transferring to another department or community within the organization.

ASSUMPTION: While this role is similar to other front desk or receptionist positions in senior living communities, it is essential to research the specific requirements and work environment of each role to ensure a good fit for the applicant.

📝 Sample Projects

• Developing and implementing a new system for tracking resident packages and mail
• Creating and distributing a monthly newsletter or email update to residents and their families
• Coordinating and planning community events or activities for residents

ASSUMPTION: While not explicitly stated, this role may involve opportunities for project management and event planning, allowing the successful candidate to contribute to the overall success of the community.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to handle them?
• How does this role contribute to the overall success of the community, and how can I make the most significant impact in this position?
• What opportunities are available for growth and development within the company?
• How does the company support work-life balance for its employees?
• What are the most important qualities and skills for success in this role, and how can I best demonstrate them throughout the interview process?

ASSUMPTION: Applicants should use the interview process to gain a better understanding of the role, the work environment, and the company culture. Asking thoughtful and insightful questions demonstrates a genuine interest in the position and a commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your communication skills, multitasking abilities, and any relevant experience or accomplishments.
• Write a cover letter that emphasizes your enthusiasm for working with seniors, your commitment to providing exceptional care and service, and your alignment with the company's values.
• Prepare examples of how you have handled challenging situations or multitasked effectively in previous roles.
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.