Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: The Scion Group

🔹 Location: Atmosphere, Fayetteville, Arkansas, United States

🔹 Job Type: On-site

🔹 Category: Real Estate

🔹 Date Posted: April 11, 2025

🔹 Experience Level: 3-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing operational, expense, and revenue performance of the property
• Ensuring a high-quality living experience for residents
• Staff development and leadership
• Property administration and facilities management
• Financial performance management

ASSUMPTION: This role requires a dynamic business manager with strong leadership skills, quick thinking, and excellent decision-making abilities to thrive in a fast-paced, agile, collegiate environment.

📋 Key Responsibilities

✅ Staff Development and Leadership

• Attract and hire exceptional team members through Greenhouse
• Train, develop, and provide leadership to team members
• Schedule appropriate property staffing and be the primary responder for on-call shifts
• Elevate employee experience through data, conversations, and team building

✅ Property Administration

• Prepare, respond, and advise on all community aspects
• Engage internal Legal department for vendor management, risk management, and contract administration matters
• Conduct quarterly apartment inspections to assess damage and identify property improvements

✅ Facilities & Capital

• Ensure safe and sanitary community experience for employees, residents, and guests
• Conduct monthly property walks and submit scorecard assessments
• Maintain and audit valid building and system permits
• Identify capital expenditure improvements and work with relevant departments on approval and execution
• Obtain vendor bids on all projects and gain approval for projects exceeding budgeted thresholds

✅ Annual Turnover Process

• Proactively plan and execute annual turnover process
• Partner with Talent Acquisition to adequately staff the property for support with annual turnover deadlines
• Forecast and manage financial performance of annual turnover process
• Utilize Turnable to create, manage, and update electronic turnover board
• Conduct move-out inspections and vendor service walks
• Provide hands-on help throughout all turn-related tasks

✅ Financial Performance

• Work closely with partner departments for financial aspects of the property
• Proactively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income

✅ Customer Experience & Sales

• Implement and maintain Scion’s customer experience philosophy
• Monitor customer feedback via internal surveys and reputation platforms
• Achieve unique Key Performance Indicators set for the property
• Support AGM with escalated resident concerns and assist in de-escalating situations
• Achieve revenue targets such as market rates, gain to lease, concessions, and leasing velocity

ASSUMPTION: The responsibilities listed above may not be all-inclusive, and the role may require additional tasks as needed.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Hospitality, or a related field (or equivalent experience)

Experience: 3+ years of experience managing living communities and leading a team of 3+

Required Skills:

• Exceptional written and verbal communication skills
• Time management
• Conflict management
• Vendor management
• Confidentiality
• Customer-centric mindset
• Proficient in Property Management Systems (Entrata preferred)

Preferred Skills:

• Budgeting and financial management experience
• Experience with Vena, Lattice, Turnable, ADP, Qualtrics, Microsoft Office, Ops Technology, and ClickUp

ASSUMPTION: Candidates with experience in student housing or property management are strongly preferred.

💰 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (Based on industry standards for a Community Manager with 3-5 years of experience in the Real Estate industry)

Benefits:

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Working Hours: Daytime business hours, requiring non-traditional hours during peak times, emergencies, and inclement weather

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically student housing and property management

Company Size: 1,001-5,000 employees, providing a large, established environment with ample opportunities for growth and collaboration

Founded: 1999, with over 25 years of experience in the industry

Company Description:

• The Scion Group is the largest owner/operator of off-campus student housing communities globally
• Scion’s current portfolio consists of nearly 92,000 beds of student accommodations in 140 communities, serving 82 college and university markets across 35 U.S. states
• Scion employs over 1,800 team members and has over $10 billion of assets under management

Company Specialties:

• Student Housing
• Property Management
• Consulting Services

Company Website: http://www.thesciongroup.com

ASSUMPTION: The Scion Group's extensive experience and large portfolio provide candidates with a stable and well-established work environment.

📊 Role Analysis

Career Level: Mid-level management, with opportunities for growth and advancement within the company

Reporting Structure: The Community Manager reports directly to the Regional Manager and oversees the Assistant General Manager and other property staff

Work Arrangement: On-site, with non-traditional hours required during peak times, emergencies, and inclement weather

Growth Opportunities:

• Advancement to Regional Manager or other senior leadership roles within the company
• Cross-functional opportunities within the organization, such as transitions to corporate or consulting roles
• Professional development and learning opportunities through Scion's learning reimbursement program

ASSUMPTION: The Community Manager role offers a clear path for career progression and professional growth within the company.

🌍 Location & Work Environment

Office Type: On-site, with the job location at the assigned property

Office Location(s): Atmosphere, Fayetteville, Arkansas, United States

Geographic Context:

• Fayetteville is a college town, with a vibrant and growing community
• The property is located near the University of Arkansas, providing easy access to local amenities and attractions
• The region offers a moderate cost of living and a high quality of life

Work Schedule: Daytime business hours, with non-traditional hours required during peak times, emergencies, and inclement weather

ASSUMPTION: The on-site work environment provides opportunities for face-to-face interaction and collaboration with team members and residents.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with key stakeholders
• Background check and offer extension

Key Assessment Areas:

• Communication skills, both written and verbal
• Leadership and management abilities
• Problem-solving and decision-making skills
• Customer service and experience mindset
• Technical proficiency with relevant software and systems

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of the student housing industry and Scion's unique value proposition
• Prepare examples of your leadership, problem-solving, and customer service skills to discuss during the interview

ATS Keywords: Community Manager, Student Housing, Property Management, Leadership, Customer Experience, Sales, Financial Management, Staff Development, Property Administration, Facilities Management, Annual Turnover Process, Budgeting, Vena, Entrata, Greenhouse, Lattice, Turnable, ADP, Qualtrics, Microsoft Office, Ops Technology, ClickUp, Scion Intelligence

ASSUMPTION: The application process for this role may take up to 4-6 weeks, depending on the volume of applicants and the company's hiring timeline.

🛠️ Tools & Technologies

• Vena (Budgeting tool)
• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• ADP (Staff schedule and payroll system)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

ASSUMPTION: Familiarity with the listed tools and technologies is preferred, but not required, as training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric mindset
• Collaboration and teamwork
• Integrity and accountability
• Continuous learning and improvement

Work Style:

• Fast-paced and agile environment
• Data-driven decision-making
• Strong leadership and management skills
• Customer-focused and results-oriented

Self-Assessment Questions:

• Do you have a proven track record of success in a fast-paced, agile environment?
• Are you comfortable making quick decisions and managing multiple priorities?
• Do you possess strong leadership and management skills, with a customer-centric mindset?

ASSUMPTION: The ideal candidate for this role will be a dynamic business manager with strong leadership skills, quick thinking, and excellent decision-making abilities, who thrives in a fast-paced, agile, collegiate environment.

⚠️ Potential Challenges

• Managing a large team and multiple priorities simultaneously
• Working non-traditional hours during peak times, emergencies, and inclement weather
• Dealing with difficult residents or customer service issues
• Navigating a fast-paced, agile environment

ASSUMPTION: The Community Manager role may present unique challenges, but also offers significant opportunities for growth and development.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: Community Manager focuses more on customer experience, sales, and staff development, while Property Manager emphasizes financial management and operational aspects
• Student Housing vs. Multi-family Housing: Student housing requires a deeper understanding of the student market and unique customer needs, while multi-family housing caters to a broader range of residents
• Community Manager vs. Assistant General Manager: Community Manager oversees the property's overall performance, while Assistant General Manager focuses on day-to-day operations and resident relations

ASSUMPTION: Each role within the student housing industry offers unique opportunities and challenges, requiring candidates to possess specific skills and knowledge.

📝 Sample Projects

• Implementing a new customer experience initiative to improve resident satisfaction scores
• Developing and executing a budget for annual turnover process, ensuring cost-efficiency and timely completion
• Managing a team of 10+ staff members, providing regular training and development opportunities to enhance employee engagement and retention

ASSUMPTION: The Community Manager role involves a wide range of projects, requiring candidates to possess strong leadership, management, and problem-solving skills.

❓ Key Questions to Ask During Interview

• What are the most significant challenges facing the property, and how can this role address them?
• How does the company support the professional development and growth of Community Managers?
• What is the company's approach to customer experience and resident satisfaction?
• How does the company measure the success of the Community Manager role, and what are the key performance indicators?
• What is the company's strategy for growth and expansion in the student housing industry?

ASSUMPTION: Asking insightful questions during the interview demonstrates your interest in the role and the company, and provides valuable information to help you make an informed decision.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through http://www.thesciongroup.com/careers
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of your leadership, problem-solving, and customer service skills to discuss during the interview
• Research the student housing industry and Scion's unique value proposition to demonstrate your understanding and enthusiasm for the role
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.