📌 Core Information
🔹 Job Title: Community Manager
🔹 Company: Associa
🔹 Location: Foothill Ranch, CA
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Acting as the primary liaison with Association Board of Directors and homeowners
- Traveling to client associations for meetings, inspections, and events
- Preparing annual disclosure packages and financial statements
- Reviewing financial reports and providing recommendations for capital expenditures
- Managing and growing client relationships
ASSUMPTION: This role requires strong communication, organizational, and customer service skills. Experience in community management, customer service, hospitality, or a related industry is beneficial.
📋 Key Responsibilities
✅ Act as the primary liaison with the Association Board of Directors and homeowners, attending meetings and addressing concerns
✅ Travel to client associations for meetings, inspections, and community events as needed
✅ Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners
✅ Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
✅ Provide recommendations to the Association Board of Directors and committees regarding major capital expenditures
✅ Manage and grow client relationships, ensuring high levels of customer satisfaction
ASSUMPTION: This role involves a mix of office work and on-site client management, requiring strong time management and prioritization skills.
🎯 Required Qualifications
Education: No formal education requirements specified, but relevant certifications are preferred
Experience: 2+ years of HOA experience required
Required Skills:
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience in community management, customer service, hospitality, or related industry
- Proficient in typical business correspondence (grammar, structure, punctuation, spelling)
- Proficient in customer service and conflict resolution
- Able to work effectively with others in person and in group settings
- Able to prioritize, manage time, and meet deadlines
- Able to communicate effectively and professionally on phone, email, and in-person
Preferred Skills:
- Certification in Community Management (CCAM, CMCA, AMS, PCAM) or working towards one
ASSUMPTION: While not explicitly stated, a valid driver's license and reliable transportation are likely required for this role due to the need to travel to client associations.
💰 Compensation & Benefits
Salary Range: $70,000 to $75,000 per year, depending on experience and qualifications
Benefits:
- Medical, dental, and vision insurance
- 401k
- Disability insurance
- Wellness and development initiatives
Working Hours: Full-time, with a typical workweek of 40 hours. Some evenings and weekends may be required to attend client meetings and events.
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Community Manager with 2-5 years of experience in the real estate industry in California.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically Community Association Management
Company Size: Associa is a large company with over 10,000 employees and more than 300 branch offices across North America, providing a wide range of services to over 7.5 million residents worldwide.
Founded: 1979, with over 45 years of experience in the industry
Company Description:
- Associa is dedicated to building the future of community for its residents
- Offers unrivaled education, expertise, and innovation in community association management
- Provides a wide range of services, including property management, accounting and financial services, association and developer consulting, and real estate services
Company Specialties:
- Property Management
- Accounting & Financial Services
- Association & Developer Consulting
- Real Estate
- Tile & Collection Services
- Single Family HOAs & Master Planned Communities
- High Rise, Loft & Condominium Hotels
- Mixed Use Developments
- Community Management
Company Website: www.associaonline.com
ASSUMPTION: Associa's large size and extensive experience in the industry suggest a well-established company culture and a wide range of career growth opportunities.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Regional Vice President or Community Manager Supervisor
Work Arrangement: On-site, with frequent travel to client associations for meetings, inspections, and events
Growth Opportunities:
- Advancement to Senior Community Manager or Community Manager Supervisor roles
- Transition to other departments within Associa, such as accounting, finance, or consulting
- Expansion of responsibilities and management of additional communities
ASSUMPTION: With Associa's extensive network of branch offices and diverse service offerings, there are numerous opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Associa's Foothill Ranch office is a professional, corporate environment
Office Location(s): 5401 N. Central Expressway, Suite 300, Dallas, TX 75205 (headquarters); Foothill Ranch, CA (specific office location not provided)
Geographic Context:
- Foothill Ranch is a suburban city in Orange County, California
- Known for its high quality of life, excellent schools, and numerous recreational opportunities
- Close proximity to major highways and amenities
Work Schedule: Full-time, with a typical workweek of 40 hours. Some evenings and weekends may be required to attend client meetings and events.
ASSUMPTION: The Foothill Ranch office provides a professional, collaborative work environment with opportunities for growth and development within the company.
💼 Interview & Application Insights
Typical Process:
- Online application submission through Associa's careers portal
- Phone or video screening to assess qualifications and cultural fit
- In-person or virtual interview with the hiring manager or a panel of Associa team members
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Customer service and communication skills
- Problem-solving and conflict resolution abilities
- Organizational and time management skills
- Industry knowledge and relevant experience
- Cultural fit and alignment with Associa's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of community association management and Associa's services
- Prepare examples of your customer service and problem-solving skills
- Research Associa's company culture and values to ensure a strong fit
ATS Keywords: Community Manager, HOA, Homeowners Association, Property Management, Customer Service, Conflict Resolution, Microsoft Office, Time Management, Communication Skills
ASSUMPTION: Associa's interview process is designed to assess both technical skills and cultural fit, with a focus on customer service and communication abilities.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, Outlook)
- Associa's proprietary property management software
- Various communication and project management tools (specific tools not mentioned)
ASSUMPTION: Associa provides its team members with the necessary tools and technologies to perform their jobs effectively, with a focus on streamlining processes and enhancing productivity.
👔 Cultural Fit Considerations
Company Values:
- Community Focused
- Integrity
- Excellence
- Accountability
- Teamwork
Work Style:
- Collaborative and team-oriented
- Customer-focused and service-driven
- Adaptable and responsive to client needs
- Results-oriented and goal-driven
Self-Assessment Questions:
- Do you have a strong commitment to customer service and community building?
- Are you able to work effectively in a team environment and collaborate with others to achieve common goals?
- Do you have strong communication and problem-solving skills, with the ability to manage conflicts and resolve issues professionally?
- Are you comfortable working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and demands?
ASSUMPTION: Associa values teamwork, collaboration, and a strong commitment to customer service, with a focus on building and maintaining positive relationships with clients and team members alike.
⚠️ Potential Challenges
- Managing multiple client relationships and priorities simultaneously
- Balancing office work and on-site client management responsibilities
- Dealing with difficult clients or conflict resolution situations
- Meeting tight deadlines and maintaining high levels of customer satisfaction
- Adapting to changes in the real estate market or industry trends
ASSUMPTION: While Associa provides a comprehensive benefits package and opportunities for career growth, this role may present unique challenges related to managing multiple client relationships and balancing various responsibilities.
📈 Similar Roles Comparison
- Community Manager vs. Property Manager: Community Managers focus specifically on HOA and community association management, while Property Managers oversee the day-to-day operations of rental properties
- Industry-specific context: Community association management is a unique niche within the real estate industry, requiring specific knowledge and skills related to HOA governance, financial management, and community building
- Career path comparison: Community Managers may progress to Senior Community Manager, Community Manager Supervisor, or other related roles within Associa or the broader real estate industry
ASSUMPTION: While Community Manager and Property Manager roles share some similarities, the unique focus on HOA and community association management sets this role apart within the real estate industry.
📝 Sample Projects
- Managing the annual budget and financial planning process for a large HOA community
- Coordinating a community-wide event or project, such as a capital improvement or community enhancement initiative
- Developing and implementing a customer service improvement plan to enhance resident satisfaction and retention
ASSUMPTION: These sample projects demonstrate the diverse range of responsibilities and initiatives that a Community Manager may undertake, showcasing the role's focus on community building, financial management, and customer service.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to address them?
- How does Associa support the professional development and growth of its Community Managers?
- What are the key priorities for this role in the first 90 days, and how can I best contribute to achieving them?
- How does Associa measure the success and performance of its Community Managers?
- What are the most rewarding aspects of working as a Community Manager at Associa?
ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and commitment to success, while also providing valuable information about the company and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Associa careers portal
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your customer service and problem-solving skills
- Research Associa's company culture and values to ensure a strong fit
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
