Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: Bode

🔹 Location: Seattle, WA

🔹 Job Type: On-site, Full-time

🔹 Category: Property Management

🔹 Date Posted: April 11, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and managing all aspects of community operations to maintain operational excellence and achieve business objectives.
• Fostering a positive living environment for residents by ensuring high resident satisfaction and driving property performance.
• Overseeing leasing activities, including sales, marketing, and customer service, to achieve high closing ratios and an exceptional prospect experience.
• Managing financial records, lease documents, and compliance with Fair Housing laws and regulations.
• Providing exceptional customer service and resolving resident concerns professionally and efficiently.

ASSUMPTION: This role requires a strong leader with excellent communication skills, experience in property management, and the ability to manage multiple aspects of community operations.

📋 Key Responsibilities

✅ Sales & Marketing: Lead and oversee all leasing activities, greet prospective residents, handle inquiries, process lease applications, conduct market research, maintain leasing and occupancy data, ensure high presentation standards, oversee social media content, manage move-ins, and stay informed about the surrounding neighborhood.

✅ Operations & Compliance: Oversee rent collection and deposit processing, maintain and update resident accounts, issue and enforce legal notices, participate in revenue management calls, supervise onsite staff, ensure lease agreement execution, maintain strict compliance with regulations, oversee resident communications, maintain accurate reports, and attend company meetings and industry training sessions.

✅ Customer Service & Resident Relations: Establish and uphold a culture of exceptional customer service, take proactive ownership of resident concerns, oversee new resident onboarding, implement resident engagement initiatives, monitor service requests, conduct regular property inspections, and ensure adherence to community standards.

ASSUMPTION: This role involves a high level of responsibility and requires strong organizational skills, multitasking, and the ability to prioritize tasks effectively.

🎯 Required Qualifications

Education: High school diploma or equivalent (GED) required.

Experience: Minimum of three years of property management experience (required), including one year of experience as an Assistant Community Manager (required).

Required Skills:

• Strong leadership, verbal, and written communication skills.
• Ability to resolve resident concerns professionally and efficiently.
• In-depth knowledge of local market conditions, pricing strategies, and competitive properties.
• Competence in managing administrative tasks, financial records, and lease documents.
• Proficiency in Appfolio, Google Suite, and other property management software.
• Strong problem-solving skills with the ability to think strategically and make informed decisions.
• Basic arithmetic skills, including addition, subtraction, multiplication, and division.
• Ability to reliably commute or relocate before employment.
• Flexible availability, including weekends and assigned schedules.

Preferred Skills:

• Knowledge of Fair Housing regulations (required).
• Experience with MFTE programs (preferred).
• Proficiency in Appfolio and Google Suite (preferred).
• Background in multifamily property management, retail sales, or hospitality.

ASSUMPTION: This role requires a well-rounded individual with a strong background in property management and excellent communication skills.

💰 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (Based on industry standards for a Community Manager with 2-5 years of experience in the Seattle area)

Benefits:

• Competitive compensation.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid time off, including six paid holidays.

Working Hours: Full-time, typically Monday through Friday, with flexible availability including weekends and assigned schedules.

ASSUMPTION: The salary range provided is an estimate based on industry standards for the Seattle area and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services, with a focus on property management and material handling solutions.

Company Size: 51-200 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: 1975, with over four decades of experience serving New England.

Company Description:

• Bode is a full-line material handling distributor and Butler Builder that offers design, layout, sales, installation, and service for a wide range of storage, handling, and structural solutions.
• The company provides expertise in storage, handling, structures, loading dock equipment, overhead doors, construction services, machining, fabrication, and more.
• Bode has a complete service department that is dispatched throughout New England and a branch office located in Massachusetts to assist in customer response.

Company Specialties:

• Pallet Racking and Shelving
• Loading Dock Equipment and Overhead Doors
• Mezzanines and Modular Structures
• Turnkey Solutions
• Layout and Design
• Consultation Services
• Construction Services
• Fabrication
• Preventative Maintenance
• Machining
• Material Handling

Company Website: http://www.bodeequipment.com

ASSUMPTION: Bode's extensive experience and wide range of services make it a strong and stable employer with opportunities for career growth.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and advancement within the property management field.

Reporting Structure: The Community Manager reports directly to the Property Manager or Regional Manager and oversees onsite staff, including Leasing Consultants and Concierge team members.

Work Arrangement: On-site, full-time, with flexible availability including weekends and assigned schedules.

Growth Opportunities:

• Advancement to a Regional Manager or Property Manager role with increased responsibilities and leadership opportunities.
• Expansion of skills and knowledge through industry training sessions and company meetings.
• Potential to transition into other areas of the business, such as sales, marketing, or operations.

ASSUMPTION: This role offers a clear career path for motivated individuals looking to grow within the property management industry.

🌍 Location & Work Environment

Office Type: On-site, with a dedicated office space for the Community Manager and shared spaces for residents and staff.

Office Location(s): 1515 Belmont Ave, Seattle, WA 98122-3781

Geographic Context:

• The Seattle area offers a diverse and vibrant community with numerous cultural attractions, outdoor recreation opportunities, and a thriving job market.
• The property is located in the Queen Anne neighborhood, known for its historic homes, vibrant commercial districts, and stunning views of the city and Puget Sound.
• The surrounding area provides easy access to public transportation, shopping, dining, and entertainment options.

Work Schedule: Full-time, typically Monday through Friday, with flexible availability including weekends and assigned schedules.

ASSUMPTION: The Queen Anne neighborhood offers a desirable living environment for residents, with easy access to amenities and a strong sense of community.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screening to assess qualifications and fit for the role.
• In-person interview with the Property Manager or Regional Manager to discuss experience, skills, and career goals.
• Property tour and meeting with the onsite team to evaluate communication skills and cultural fit.
• Background check and reference verification.
• Job offer and onboarding process.

Key Assessment Areas:

• Communication skills and ability to handle resident concerns professionally.
• Sales and marketing skills, including the ability to greet prospective residents and close leases.
• Problem-solving skills and ability to think strategically.
• Leadership skills and ability to manage onsite staff and drive property performance.

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role.
• Demonstrate your understanding of the local market and competitive properties in your application materials.
• Prepare for behavioral interview questions that focus on your problem-solving skills, leadership experience, and customer service abilities.
• Research Bode's company culture and values to ensure a strong fit and prepare questions to ask during the interview process.

ATS Keywords: Community Manager, Property Management, Leasing, Sales, Marketing, Customer Service, Resident Relations, Operations, Financial Oversight, Compliance, Team Management, Property Performance

ASSUMPTION: Bode's hiring process is designed to evaluate candidates' skills, experience, and cultural fit for the Community Manager role, with a focus on communication, leadership, and problem-solving abilities.

🛠️ Tools & Technologies

• Appfolio: Property management software for leasing, resident communication, and financial tracking.
• Google Suite: Productivity tools for email, document creation, and collaboration.
• Other property management software and tools may be required based on the specific needs of the property.

ASSUMPTION: Proficiency in Appfolio and Google Suite is essential for this role, and candidates should be comfortable learning and utilizing additional tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer Focus: Bode prioritizes exceptional customer service and strives to exceed resident expectations.
• Integrity: The company values honesty, transparency, and ethical behavior in all aspects of its operations.
• Teamwork: Bode fosters a collaborative work environment where employees support and learn from one another.
• Continuous Improvement: The company is committed to ongoing learning and growth, both for its employees and its business practices.

Work Style:

• Fast-paced and dynamic, with a focus on results and continuous improvement.
• Collaborative and team-oriented, with a strong emphasis on communication and coordination.
• Adaptable and flexible, with the ability to manage multiple priorities and changing circumstances.

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment with a focus on results and continuous improvement?
• Are you a strong communicator with excellent interpersonal skills and the ability to build and maintain relationships with residents and team members?
• Do you have a proven track record of success in property management, sales, or a related field, with a strong commitment to customer service and excellence?

ASSUMPTION: Bode's company culture emphasizes exceptional customer service, teamwork, and continuous improvement, making it an ideal fit for candidates who are results-driven, collaborative, and adaptable.

⚠️ Potential Challenges

• The Community Manager role can be demanding, with long hours and on-call responsibilities, particularly during peak leasing seasons or when resident concerns arise.
• The role requires a strong ability to manage multiple priorities and maintain a high level of organization and attention to detail.
• Candidates may face competition from other experienced property management professionals in the Seattle area.
• The role may require occasional travel to other Bode properties or company meetings, depending on the specific needs of the business.

ASSUMPTION: While the Community Manager role presents unique challenges, it also offers significant opportunities for growth, advancement, and professional development within the property management industry.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: While both roles involve overseeing property operations and driving property performance, the Community Manager role focuses more on day-to-day management and resident relations, while the Property Manager role may involve more strategic decision-making and oversight of multiple properties.
• Community Manager vs. Leasing Consultant: The Community Manager role requires more leadership, management, and oversight responsibilities, while the Leasing Consultant role focuses primarily on leasing activities and customer service.
• Career Path: The Community Manager role can serve as a stepping stone to more senior roles in property management, such as Regional Manager or Property Manager, or provide an opportunity to transition into other areas of the business, such as sales, marketing, or operations.

ASSUMPTION: A thorough understanding of the differences between related roles and career paths within the property management industry is essential for candidates to make informed decisions about their career goals and aspirations.

📝 Sample Projects

• Developing and implementing a marketing campaign to increase property occupancy and drive revenue growth.
• Conducting a comprehensive review of property operations and identifying opportunities for improvement and cost savings.
• Managing a team of onsite staff to ensure high levels of customer service, resident satisfaction, and property performance.

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges faced by Community Managers, requiring strong leadership, problem-solving, and communication skills.

❓ Key Questions to Ask During Interview

• Can you describe the typical workweek for a Community Manager and how flexibility is accommodated during peak leasing seasons or when resident concerns arise?
• How does Bode support the professional development and growth of its Community Managers, and what opportunities exist for advancement within the company?
• Can you provide examples of how Bode's company culture fosters teamwork, collaboration, and continuous improvement, and how these values are reinforced in the day-to-day operations of the property?
• How does Bode measure the success of its Community Managers, and what key performance indicators (KPIs) are used to track progress and drive property performance?
• What steps does Bode take to ensure the safety and security of its residents, and how does the Community Manager play a role in maintaining a secure and comfortable living environment?

ASSUMPTION: Asking thoughtful, informed questions during the interview process demonstrates a candidate's interest in the role and commitment to understanding the company's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, including your understanding of the local market and competitive properties.
• Prepare for behavioral interview questions that focus on your problem-solving skills, leadership experience, and customer service abilities.
• Research Bode's company culture and values to ensure a strong fit and prepare questions to ask during the interview process.
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role and inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.