📌 Core Information
🔹 Job Title: Community Manager
🔹 Company: Associa
🔹 Location: Dallas, Texas
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (Principal Management Group Richardson office)
🚀 Job Overview
Key aspects of this role include:
- Supervising the operation and administration of a community association
- Acting as the primary liaison with the Association Board of Directors and homeowners
- Performing administrative and management duties as requested by the Board of Directors
- Ensuring Associa community management tools are effectively utilized
- Monitoring corporate and client delinquency rates and collections process
ASSUMPTION: This role requires a balance of administrative, management, and customer service skills, with a focus on community association management.
📋 Key Responsibilities
✅ Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures
✅ Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed
✅ Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement
✅ Ensure Associa community management tools are being effectively developed and utilized
✅ Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
✅ Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures
✅ Monitor corporate and client delinquency rates and collections process for account portfolio
✅ Attend Board meetings per the management agreement and community events as needed
✅ Prepare Board packages according to established time frames
✅ Ensure Board of Directors is aware of legal actions involving the Association
✅ Maintain unit and contract files relating to the operations of the Association
✅ Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
✅ Responsible for maintenance of C3 data base, including updating resident information
✅ Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted
✅ Responsible for oversight of Associa staff as contract provides
✅ Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required
✅ Oversee the AP process in accordance with Associa home office processes and procedures
✅ Other duties as assigned
ASSUMPTION: This role requires a high level of organization, attention to detail, and the ability to manage multiple tasks and priorities effectively.
🎯 Required Qualifications
Education: High school diploma or equivalent required. Associate's or bachelor's degree in a related field preferred.
Experience: 2-5 years of experience in community management, property management, or a related field required.
Required Skills:
- Proficient knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
- Knowledge of communities/property/real estate and homeowners associations
- Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
- Proficient knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
- Proficient knowledge of conflict resolution techniques
- Professional communication skills (phone, interpersonal, written, verbal, etc.)
- Professional customer service skills
- Self-motivated, proactive, detail-oriented, and a team player
- Time management and time-critical prioritization skills
Preferred Skills:
- Bilingual (Spanish/English) a plus
ASSUMPTION: Candidates should have a strong background in community management and excellent communication and customer service skills.
💰 Compensation & Benefits
Salary Range: $50,000 to $60,000 per year, depending on HOA management experience
Benefits:
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
- Professional development opportunities
Working Hours: Full-time, hybrid remote position with office days required at the Principal Management Group Richardson office
ASSUMPTION: The salary range provided is an estimate based on the job description and industry standards for community managers with 2-5 years of experience.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate - Associa specializes in community management, with a focus on homeowners associations (HOAs) and condominium associations.
Company Size: 10,001+ employees - As a large company, Associa offers numerous opportunities for career growth and development.
Founded: 1979 - Associa has over 45 years of experience in community management, providing a stable and established work environment.
Company Description:
- Associa is a leading provider of community management services, with more than 300 branch offices across North America
- The company serves more than 7.5 million residents worldwide, offering unrivaled education, expertise, and innovation in community management
- Associa is committed to bringing positive impact and meaningful value to communities
Company Specialties:
- Property Management
- Accounting & Financial Services
- Association & Developer Consulting
- Real Estate
- Tile & Collection Services
- Single Family HOAs & Master Planned Communities
- High Rise
- Loft & Condominium Hotels
- Mixed Use Developments
- Community Management
Company Website: www.associaonline.com
ASSUMPTION: Associa's extensive experience and large size provide a strong foundation for career growth and development in the community management industry.
📊 Role Analysis
Career Level: Mid-level - This role requires 2-5 years of experience and offers opportunities for career advancement within Associa.
Reporting Structure: The Community Manager I reports directly to the Branch Manager and oversees Associa staff as contract provides.
Work Arrangement: Hybrid - This role requires office days at the Principal Management Group Richardson office, with the remainder of the workweek being remote.
Growth Opportunities:
- Advancement to Community Manager II or other management roles within Associa
- Expanding knowledge and skills in community management and related fields
- Potential to work with diverse communities and homeowners associations
ASSUMPTION: This role offers opportunities for career growth and development within Associa, as well as the chance to gain experience working with a variety of communities and homeowners associations.
🌍 Location & Work Environment
Office Type: Hybrid - This role requires office days at the Principal Management Group Richardson office, with the remainder of the workweek being remote.
Office Location(s): Principal Management Group Richardson office (5401 N. Central Expressway, Suite 300, Dallas, Texas 75205)
Geographic Context:
- Dallas, Texas - The Dallas-Fort Worth metro area is the fourth most populous metropolitan area in the United States, offering a diverse range of cultural, recreational, and employment opportunities
- Texas - The Lone Star State is known for its business-friendly environment, low cost of living, and strong job market
- United States - The United States is a global leader in the real estate and community management industries, providing ample opportunities for career growth and development
Work Schedule: Full-time, with office days required at the Principal Management Group Richardson office
ASSUMPTION: The hybrid work arrangement offers a balance between in-office collaboration and remote work flexibility, allowing employees to maintain a healthy work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the Branch Manager and other team members
- Background check and reference check
- Job offer
Key Assessment Areas:
- Community management knowledge and experience
- Communication and customer service skills
- Problem-solving and conflict resolution abilities
- Time management and organizational skills
Application Tips:
- Highlight relevant community management experience and skills in your resume
- Tailor your cover letter to demonstrate your understanding of the role and Associa's mission
- Prepare examples of how you have handled challenging situations in previous roles
- Research Associa's company culture and values to show your fit for the organization
ATS Keywords: Community Management, Homeowners Associations, Property Management, Customer Service, Conflict Resolution, Microsoft Office, Time Management
ASSUMPTION: The interview process will focus on assessing the candidate's community management knowledge, skills, and cultural fit with Associa.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Associa community management tools (C3 database, annual calendar, action item list, etc.)
- Property management software (e.g., AppFolio, Buildium, etc.)
ASSUMPTION: Familiarity with Microsoft Office Suite and Associa's community management tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Community - Associa is committed to building and strengthening communities through exceptional service and innovative solutions
- Integrity - The company upholds the highest ethical standards in all aspects of its business
- Excellence - Associa strives to deliver outstanding results and continuously improve its services
- Accountability - The company takes responsibility for its actions and holds itself to the highest standards of performance and quality
- Respect - Associa values the diversity of its employees, clients, and partners, fostering an inclusive and collaborative work environment
Work Style:
- Collaborative - Associa encourages teamwork and cross-functional collaboration to achieve its goals
- Adaptable - The company values employees who can adapt to change and embrace new challenges
- Results-driven - Associa focuses on delivering tangible results and exceeding client expectations
Self-Assessment Questions:
- Do you have a proven track record of success in community management or a related field?
- Can you demonstrate strong communication and customer service skills?
- Are you able to manage multiple tasks and priorities effectively, with a focus on attention to detail?
- Do you share Associa's commitment to community, integrity, excellence, accountability, respect, collaboration, adaptability, and results-driven work style?
ASSUMPTION: Candidates who demonstrate a strong fit with Associa's company values and work style will be more likely to succeed in this role.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Dealing with difficult homeowners or board members
- Adapting to changes in management agreements or community needs
- Maintaining work-life balance in a hybrid remote work arrangement
ASSUMPTION: Successful candidates will be able to manage multiple priorities, adapt to change, and maintain a healthy work-life balance in a hybrid remote work environment.
📈 Similar Roles Comparison
- Community Manager I vs. Community Manager II - The main difference between these roles is the level of experience and responsibility required. Community Manager I is an entry-level to mid-level position, while Community Manager II requires more experience and oversees a larger portfolio of communities.
- Community Manager I vs. Property Manager - While both roles involve managing communities, the Community Manager I focuses specifically on homeowners associations, while the Property Manager may oversee a broader range of property types, such as apartments, condominiums, and commercial properties.
- Career Path - Community Manager I is an entry-level to mid-level position that can lead to advancement to Community Manager II, Property Manager, or other management roles within Associa.
ASSUMPTION: Understanding the differences between similar roles and career paths can help candidates make informed decisions about their career goals and aspirations.
📝 Sample Projects
- Developing and implementing an annual calendar for a community association, including board meetings, community events, and maintenance schedules
- Managing the RFP process for a major capital expenditure project, including vendor selection, contract negotiation, and project oversight
- Assisting the Board of Directors with the architectural review process and routine inspections for a community association
ASSUMPTION: Familiarity with these types of projects can help candidates demonstrate their understanding of the role and their ability to contribute to Associa's success.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to address them?
- How does Associa support the professional development and career growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Associa foster a collaborative and inclusive work environment?
- What opportunities are there for growth and advancement within Associa?
ASSUMPTION: Asking thoughtful questions during the interview process can help candidates better understand the role, the company, and their potential fit within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: https://careers.associaonline.com/us/en/job/21771/Community-Manager
- Tailor your resume to highlight relevant community management experience and skills
- Write a cover letter that demonstrates your understanding of the role and Associa's mission
- Prepare examples of how you have handled challenging situations in previous roles
- Follow up with the hiring manager one week after submitting your application to express your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
