Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: Conifer Realty LLC

🔹 Location: Philadelphia, PA

🔹 Job Type: On-site, Full-time

🔹 Category: Real Estate

🔹 Date Posted: April 9, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and managing site teams at new apartment communities
• Ensuring timely completion of work orders and effective apartment turnover
• Managing leasing to meet occupancy goals
• Overseeing employee training and performance management
• Compliance with housing program requirements and directives

ASSUMPTION: This role requires strong leadership, organizational, and interpersonal skills to manage teams and ensure smooth operations at multiple properties.

📋 Key Responsibilities

✅ Lead and manage site teams at new apartment communities

✅ Ensure timely completion of work orders and effective apartment turnover

✅ Manage leasing to meet occupancy goals

✅ Oversee employee training and performance management

✅ Implement and comply with all housing program requirements and directives

✅ Market and approve/disapprove all applications for rental; prepare, process, and sign all leases and related forms

✅ Actively manage the occupancy of the property, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends, and vacant units are turned and leased timely

✅ Handle all details of move-ins and move-outs, giving special attention to apartment inspection checklists

✅ Ensure all maintenance requests are handled on a timely basis while effectively communicating to the residents and that written records are kept of all maintenance work completed

✅ Assist in development of annual budget and work within the approved budget

✅ Collect rents and handle delinquent accounts in a timely and efficient manner

ASSUMPTION: This role involves a high level of multitasking and requires strong attention to detail to ensure all responsibilities are met efficiently and effectively.

🎯 Required Qualifications

Education: High school diploma or GED equivalent required; some college preferred with COS, TCS certifications helpful, or other fair housing certification(s) or willingness to obtain

Experience: 4+ years of experience in apartment management of affordable housing communities; 1+ years of experience with new leased-up properties; 1+ years of team supervision experience including training, coaching, and performance management

Required Skills:

• Strong MS Office Suite (Word, Excel, Outlook) for effective written communications
• Outstanding customer service, organizational, time management, and multi-tasking skills
• Strong math aptitude/accounting knowledge with good understanding of accounts receivable, accounts payable, and budgeting
• Yardi Voyager experience or knowledge of housing industry compliance software program(s) preferred

Preferred Skills:

• Bilingual or multilingual skills
• Experience with affordable housing programs

ASSUMPTION: Candidates with experience in affordable housing and team supervision are strongly encouraged to apply, as these skills are crucial for success in this role.

💰 Compensation & Benefits

Salary Range: $50,000 - $55,000 per year

Benefits:

• Competitive Pay with semi-annual bonus potential
• 15 Paid Time Off days
• 13 Paid Holidays
• 401(k) with company match
• Elective benefits included: Medical + HSA with Company contribution, Dental, & Vision
• Company Paid Life, Short- & Long-Term Insurances
• Ongoing training and career growth opportunities
• Extraordinarily positive culture & environment
• Robust employee referral payment program

Working Hours: Monday-Friday, 40 hours per week, 8:00am-4:30pm

ASSUMPTION: The salary range provided is an estimate based on the job title, experience level, and location. Actual compensation may vary depending on various factors.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate

Company Size: 501-1,000 employees

Founded: 1975

Company Description:

• Conifer Realty is a nationally respected builder, owner, manager, and trusted partner in the creation of best-in-class affordable and attainable multi-family housing communities
• Conifer maintains offices in Rochester, New York City, and Long Island, New York; Mount Laurel, New Jersey; and Columbia, Maryland, while expanding into new markets across the Midwest, Southeast, and Southwest
• Conifer has developed over 21,000 affordable housing units across more than 300 residential communities

Company Specialties:

• Real Estate Development
• Construction and Management and Building opportunities
• Achieving dreams

Company Website: http://www.coniferllc.com

ASSUMPTION: Conifer Realty is a well-established company with a strong focus on affordable housing, providing ample opportunities for growth and development within the real estate industry.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: Reports directly to the Regional Manager and works with key partners in Compliance, Property Management, Property Finance, Human Resources, and outside housing authority representatives

Work Arrangement: On-site, with occasional travel to regional meetings, trainings, conferences, as scheduled

Growth Opportunities:

• Potential for career advancement within Conifer's expanding footprint
• Ongoing training and development opportunities
• Experience in affordable housing and team management can lead to increased responsibilities and leadership roles

ASSUMPTION: This role offers a unique opportunity for candidates to gain experience in affordable housing and team management, with potential for growth within the company.

🌍 Location & Work Environment

Office Type: On-site at multiple properties in Philadelphia, PA

Office Location(s): Philadelphia, PA

Geographic Context:

• Philadelphia, PA is the fifth-most populous city in the United States and offers a diverse range of cultural, historical, and recreational opportunities
• The Philadelphia housing market is diverse, with a mix of affordable and luxury housing options
• The Philadelphia region is home to numerous Fortune 500 companies and offers strong job growth potential

Work Schedule: Monday-Friday, 40 hours per week, 8:00am-4:30pm, with occasional flexibility for travel

ASSUMPTION: The on-site work environment at multiple properties in Philadelphia offers candidates the opportunity to work in a dynamic and diverse setting, with the potential for growth and development within the company.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the Conifer careers website
• Phone or video screening with the hiring manager
• In-person or virtual interview with the regional manager and other key stakeholders
• Background check and drug screen

Key Assessment Areas:

• Property management experience and knowledge
• Team supervision and leadership skills
• Customer service and communication skills
• Problem-solving and multitasking abilities

Application Tips:

• Highlight relevant experience in affordable housing and team management
• Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
• Prepare for behavioral interview questions that focus on your problem-solving, leadership, and communication skills

ATS Keywords: Affordable housing, property management, team supervision, customer service, housing program requirements, budgeting, accounts receivable, accounts payable

ASSUMPTION: Conifer Realty uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume and cover letter can help improve your chances of being selected for an interview.

🛠️ Tools & Technologies

• Yardi Voyager
• MS Office Suite (Word, Excel, Outlook)
• Housing industry compliance software programs

ASSUMPTION: Familiarity with Yardi Voyager and housing industry compliance software programs is preferred but not required, as training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Partners in Building Community
• Integrity
• Excellence
• Respect
• Accountability

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and focused on continuous improvement

Self-Assessment Questions:

• Do you have experience working in affordable housing and managing teams?
• Are you comfortable working in a fast-paced, ever-changing environment?
• Do you thrive in a collaborative and team-oriented work environment?

ASSUMPTION: Candidates who align with Conifer Realty's company values and work style are more likely to succeed in this role and contribute to the company's mission.

⚠️ Potential Challenges

• Managing multiple properties and teams simultaneously
• Meeting occupancy goals and maintaining high customer satisfaction rates
• Ensuring compliance with housing program requirements and directives
• Adapting to changes in the affordable housing market and regulations

ASSUMPTION: These challenges can be overcome with strong leadership, organizational, and problem-solving skills, as well as a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• Compared to other property management roles, this position places a greater emphasis on team supervision and leadership, as well as compliance with housing program requirements
• Affordable housing experience is highly valued in this role, as it is crucial for understanding the unique challenges and opportunities within this market segment
• Career progression in this role may include opportunities to manage larger properties or multiple communities, as well as potential advancement into regional or corporate leadership positions

ASSUMPTION: Candidates with experience in affordable housing and team management are well-positioned to succeed in this role and advance their careers within Conifer Realty.

📝 Sample Projects

• Developing and implementing a training program for new team members
• Creating and maintaining a comprehensive apartment turnover checklist
• Collaborating with regional management to optimize occupancy rates and rental income

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities available in this role, from team management and training to operational efficiency and revenue optimization.

❓ Key Questions to Ask During Interview

• What are the most significant challenges facing the affordable housing market in the Philadelphia region, and how does this role address them?
• How does Conifer Realty support the professional development and growth of its employees in this role?
• What is the typical career path for someone in this position, and what opportunities exist for advancement within the company?
• How does Conifer Realty foster a collaborative and inclusive work environment, and what steps are taken to ensure diversity, equity, and inclusion?
• What are the key priorities for this role in the first 30, 60, and 90 days?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Conifer Careers website
• Tailor your resume and cover letter to highlight your relevant experience in affordable housing and team management
• Prepare for behavioral interview questions that focus on your problem-solving, leadership, and communication skills
• If selected for an interview, be prepared to discuss your approach to managing multiple properties and teams, as well as your experience with affordable housing and housing program requirements
• Follow up with the hiring manager within one week of your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.