Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: TM ASSOCIATES MANAGEMENT INC

🔹 Location: Hawley, Pennsylvania

🔹 Job Type: On-site

🔹 Category: Real Estate

🔹 Date Posted: 2025-04-12

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing day-to-day operations of residential communities
• Ensuring high occupancy rates and tenant satisfaction
• Managing maintenance operations and staff
• Handling resident relations and administrative tasks
• Collaborating with regional management and TMAM

ASSUMPTION: This role requires a balance of customer service, management, and administrative skills. It's ideal for someone with experience in community management or a related field, looking to grow within a real estate management company.

📋 Key Responsibilities

✅ Provide prompt, efficient, and courteous service to tenants, addressing any complaints or concerns

✅ Maintain high occupancy rates through effective rental programs and tenant retention strategies

✅ Oversee maintenance operations, ensuring efficient mechanical operations and adequate buildings and equipment

✅ Regularly inspect properties, prepare reports, and communicate maintenance needs to regional management

✅ Interview potential residents, process verifications, and handle lease violations and evictions

✅ Coordinate site activities and events for residents

✅ Prepare and respond to pertinent correspondence and attend mandatory meetings

ASSUMPTION: This role involves a mix of on-site presence and administrative tasks, requiring strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

Experience: 2-5 years of experience in community management, property management, or a related field

Required Skills:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite
• Valid driver's license and clean driving record
• Ability to communicate effectively in English
• Basic arithmetic skills

Preferred Skills:

• Experience with property management software
• Bilingual or multilingual skills
• Knowledge of affordable housing regulations

ASSUMPTION: Candidates with experience in community management or a related field, strong communication skills, and proficiency in Microsoft Office Suite are most likely to succeed in this role.

💰 Compensation & Benefits

Salary Range: $40,000 - $55,000 per year (based on experience and industry standards for community managers in Pennsylvania)

Benefits:

• Full medical, dental, and vision insurance on the first day after the first full calendar month of employment
• 401K match program starting on the first day of employment
• Training and development opportunities
• Potential for career growth within the company

Working Hours: Full-time, typically Monday-Friday, with on-call responsibilities and occasional weekend work

ASSUMPTION: The salary range provided is an estimate based on industry standards for community managers in Pennsylvania. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate - TM Associates Management, Inc. specializes in the management of conventional and affordable housing, with a focus on LIHTC, HUD, USDA-RD, and/or Bond financing.

Company Size: 201-500 employees - As a mid-sized company, TMAM offers opportunities for growth and career development while maintaining a personal touch.

Founded: 1978 - TMAM has over four decades of experience in the real estate industry, providing stability and expertise.

Company Description:

• TMAM is a family-owned business united by its mission and defined by its values
• They take their work personally, knowing that resident experiences impact people's lives
• TMAM offers full medical, dental, and vision insurance, as well as a 401K match program

Company Specialties:

• Conventional and affordable housing management
• LIHTC, HUD, USDA-RD, and/or Bond financing
• Full-service residential property management

Company Website: http://www.tmamgroup.com

ASSUMPTION: TMAM's focus on its people and their mission-driven approach creates a supportive work environment that values employee growth and development.

📊 Role Analysis

Career Level: Mid-level - This role offers opportunities for career growth within the company, such as advancing to a regional management position.

Reporting Structure: The Community Manager reports directly to the Regional Manager and indirectly to the Management Agent (TMAM).

Work Arrangement: On-site, with occasional remote work for administrative tasks and meetings.

Growth Opportunities:

• Advancement to regional management or other leadership roles within the company
• Expanding skills and knowledge through training and development opportunities
• Gaining experience in various aspects of property management

ASSUMPTION: This role provides a strong foundation for a career in property management, with opportunities for growth and development within the company.

🌍 Location & Work Environment

Office Type: On-site, with a focus on community presence and tenant interaction

Office Location(s): Hawley, Pennsylvania

Geographic Context:

• Hawley is a small town in northeastern Pennsylvania, offering a quiet and peaceful work environment
• The area is known for its natural beauty, outdoor recreation, and historic sites
• Hawley is located approximately 2.5 hours from New York City and 2 hours from Philadelphia

Work Schedule: Full-time, typically Monday-Friday, with on-call responsibilities and occasional weekend work

ASSUMPTION: The on-site nature of this role allows for close interaction with tenants and the local community, fostering a strong sense of connection and responsibility.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening
• On-site interview with the Regional Manager and/or TMAM
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and decision-making abilities
• Organizational and time management skills
• Understanding of property management principles
• Alignment with company values and culture

Application Tips:

• Highlight relevant experience in community management, property management, or a related field
• Demonstrate strong communication and organizational skills through your resume and cover letter
• Showcase your ability to work well with others and maintain a positive attitude in a customer-facing role
• Tailor your application to emphasize your fit with TMAM's mission and values

ATS Keywords: Community Management, Property Management, Tenant Relations, Occupancy Management, Maintenance Oversight, Report Preparation, Resident Relations, Eviction Coordination, Record Keeping, Budget Management, Event Planning, Communication Skills, Problem Solving, Team Leadership, Staff Supervision, Administrative Skills, Driving

ASSUMPTION: TMAM's application process focuses on finding candidates who align with their mission and values, as well as possess the necessary skills and experience for the role.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, Outlook)
• Property management software (e.g., Yardi, AppFolio, or similar)
• Communication tools (e.g., email, phone, video conferencing)

ASSUMPTION: Proficiency in Microsoft Office Suite and property management software is essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Mission-driven approach
• Focus on people and their experiences
• Commitment to quality and excellence
• Supportive work environment

Work Style:

• Customer-focused and service-oriented
• Strong organizational and time management skills
• Adaptable and resourceful
• Collaborative and team-oriented

Self-Assessment Questions:

• Do you thrive in a customer-facing role and enjoy helping others?
• Are you organized, detail-oriented, and able to manage multiple tasks effectively?
• Can you work well with others and maintain a positive attitude in a fast-paced environment?
• Do you share TMAM's commitment to quality and excellence in property management?

ASSUMPTION: TMAM values candidates who align with their mission and values, as well as possess the necessary skills and experience for the role.

⚠️ Potential Challenges

• Balancing on-site presence and administrative tasks
• Managing tenant expectations and resolving conflicts
• Adapting to the unique needs and characteristics of each community
• Meeting high occupancy rates and maintaining property conditions

ASSUMPTION: These challenges can be overcome through strong communication, organizational skills, and a commitment to TMAM's mission and values.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: Community Managers focus more on tenant relations and community engagement, while Property Managers oversee the financial and operational aspects of properties.
• Real Estate Industry Context: TMAM specializes in the management of conventional and affordable housing, with a focus on LIHTC, HUD, USDA-RD, and/or Bond financing.
• Career Path Comparison: Community Managers can advance to regional management or other leadership roles within the company, with opportunities for growth and development in various aspects of property management.

ASSUMPTION: Understanding the differences between similar roles and the unique aspects of TMAM's focus can help applicants tailor their applications and prepare for interviews.

📝 Sample Projects

• Developing and implementing a tenant engagement program to improve occupancy rates and tenant satisfaction
• Coordinating maintenance operations and staff to ensure efficient mechanical operations and adequate buildings and equipment
• Preparing reports based on regular property inspections, outlining property condition, maintenance operations, and recommendations for corrective measures

ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for the Community Manager role at TMAM.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to address them?
• How does TMAM support the professional growth and development of its employees?
• What are the key priorities for this role in the first 90 days?
• How does TMAM approach tenant relations and community engagement?
• What are the most rewarding aspects of working as a Community Manager at TMAM?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and commitment to TMAM's mission and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills for this role
• Write a cover letter explaining your interest in TMAM and this position, and how your background and skills make you a strong fit
• Prepare for your interview by researching TMAM's mission, values, and company culture, as well as the key responsibilities and required skills for this role
• Follow up with the hiring manager within one week of your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.