Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: Power Digital

🔹 Location: Colombia

🔹 Job Type: Remote

🔹 Category: 📱 Social Media Marketing

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Fully Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Fostering and nurturing online communities across various social media platforms.
• Maintaining brand professionalism and consistency.
• Engaging with customers effectively and managing crisis situations.
• Contributing to brand reputation and community growth.

ASSUMPTION: The role requires engaging with communities for multiple brands and adapting to various brand voices, based on Power Digital's diverse client base.

📋 Key Responsibilities

✅ Adapt brand voice across diverse workstreams and industries.

✅ Maintain grammar, spelling, and writing quality in all communications.

✅ Engage with customers professionally across all social media platforms.

✅ Monitor and manage potential social media crises promptly.

✅ Cultivate and grow online communities, encouraging engagement.

✅ Track and analyze social media metrics for actionable insights.

✅ Observe competitors and social media trends for best practices.

✅ Collaborate with cross-functional teams for cohesive communication.

✅ Employ AI technologies to optimize business processes.

✅ Utilize Power Digital's Nova ecosystem effectively.

ASSUMPTION: Responsibilities are based on typical community management needs in a dynamic and varied client environment.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer relations/service or organic social media management.

Required Skills:

• Social Media Proficiency across platforms like Facebook, X, Instagram, LinkedIn, TikTok.
• Excellent communication skills with attention to grammar and detail.
• Ability to adapt brand voice and manage multiple workstreams autonomously.

Preferred Skills:

• Analytics awareness for tracking community engagement and sentiment.
• Customer-centric mindset for enhancing the customer experience.

ASSUMPTION: Skills reflect a focus on modern social media and customer engagement practices.

💰 Compensation & Benefits

Salary Range: Not specified (likely includes competitive base salary plus commission)

Benefits:

• Base salary + commission opportunities
• Medical Bonus
• 15 paid vacation days per year
• Fully flexible work environment with remote/hybrid options

Working Hours: Standard 40-hour work week with potential for flexibility

ASSUMPTION: Benefits aim to support work-life balance and personal development, reflecting the company’s people-first philosophy.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services, with a strong focus on growth marketing

Company Size: 501-1,000 employees, offering vast resource access yet agility in operations

Founded: 2012

Company Description:

• Power Digital specializes in leveraging technology for marketing growth.
• Focus on revenue growth and brand recognition for global brands.
• Offers strategic data-driven marketing solutions.

Company Specialties:

• Search Engine Optimization (SEO)
• Content Marketing
• Public Relations

Company Website: http://www.powerdigitalmarketing.com

ASSUMPTION: Company information emphasizes their strategic, tech-driven approach to marketing.

📊 Role Analysis

Career Level: Intermediate, suitable for candidates with 2-5 years of experience

Reporting Structure: Likely reports to a senior manager within the marketing or social media department

Work Arrangement: Fully remote, offers flexibility and autonomy

Growth Opportunities:

• Potential for leadership roles as the company expands.
• Access to ongoing employee development programs.
• Recognition and performance-based awards.

ASSUMPTION: The role offers career growth through company-provided opportunities and performance recognition.

🌍 Location & Work Environment

Office Type: Remote with potential co-working or hybrid options for those preferring office presence

Office Location(s): Headquarters in San Diego, CA; other US locations include New York, NY, and Arlington, VA

Geographic Context:

• Remote work suits the dynamic global market the company operates in.
• Flexibility in work arrangements to match diverse geographic needs.
• Accessible corporate presence in key US cities.

Work Schedule: Expected to be the typical 9 to 5, local time with flexibility based on needs.

ASSUMPTION: Emphasizes a flexible work environment aligning with modern remote work trends.

💼 Interview & Application Insights

Typical Process:

• Initial application through the company website.
• Screening interview with HR.
• Technical and skills assessment with the direct manager.

Key Assessment Areas:

• Social media proficiency and adaptability.
• Communication skills.
• Crisis management experience.

Application Tips:

• Highlight relevant social media management experience.
• Showcase strong communication and crisis management skills.
• Demonstrate adaptability to diverse brand voices.

ATS Keywords: "Community Management", "Social Media", "Brand Voice Adaptation", "Crisis Management"

ASSUMPTION: The hiring process focuses on assessing candidates' technical skills and cultural alignment.

🛠️ Tools & Technologies

• Social Media Monitoring Tools
• Power Digital's Nova ecosystem
• Basic AI and analytics software

ASSUMPTION: Tools utilized reflect the company's cutting-edge approach to growth marketing.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusion.
• Innovation and results-driven approach.
• Integrity and autonomy in work processes.

Work Style:

• Collaborative and teamwork oriented.
• Self-driven with a supportive environment.
• Flexible and adaptable to change.

Self-Assessment Questions:

• Can I adapt to multiple brand voices effectively?
• Do I have strong skills in crisis management and customer interaction?
• Am I comfortable working in a remote, flexible environment?

ASSUMPTION: Cultural considerations align with a focus on diversity, innovation, and autonomy.

⚠️ Potential Challenges

• Managing multiple community streams simultaneously.
• Maintaining engagement across varied social media platforms.
• Adapting to rapid changes in social media trends.
• Crisis management in high-pressure situations.

ASSUMPTION: Challenges mirror the dynamic and fast-paced nature of social media marketing roles.

📈 Similar Roles Comparison

• Similar roles often include social media manager and brand community lead positions.
• These roles require engagement, strategy, and strong communication skills.
• Flexibility and adaptability are crucial across all these positions.

ASSUMPTION: The role shares basic managerial aspects but may differ in technical requirements based on company needs.

📝 Sample Projects

• Developing a crisis management plan for a major brand.
• Launching a new campaign across multiple social platforms.
• Creating a user-generated content initiative to boost community engagement.

ASSUMPTION: Project examples align with typical social community management tasks and challenges.

❓ Key Questions to Ask During Interview

• How does Power Digital support remote workers in community management roles?
• What specific technologies do your social media teams use daily?
• Can you describe a past successful crisis management scenario?
• What growth opportunities are available within the company?
• How is success measured in this position?

ASSUMPTION: These questions explore role expectations, growth opportunities, and company support structures.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills.
• Prepare for a potential video interview given the remote nature of the job.
• Research Power Digital's recent campaigns and social media presence.
• Follow up with a thank-you email after interviews.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.