📌 Core Information
🔹 Job Title: Community Manager
🔹 Company: Greystar
🔹 Location: City Office Phoenix, Phoenix, AZ
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 10, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing day-to-day operations of an assigned property
- Overseeing team members and ensuring operational compliance
- Achieving budgeted financial and operational goals
- Promoting resident satisfaction and retention
- Collaborating with clients/owners and managing relationships
ASSUMPTION: This role requires a balance of leadership, operational, and customer service skills. It's ideal for someone with experience in property management and a passion for creating positive resident experiences.
📋 Key Responsibilities
✅ Develop and manage property budgets, including financial reporting and analysis
✅ Oversee revenue collection, bank deposits, and monthly financial status reports
✅ Approve vendor invoices, manage petty cash, and ensure operational compliance
✅ Enforce lease agreements, conduct apartment inspections, and handle evictions
✅ Gather and analyze market trends, and implement marketing and leasing strategies
✅ Respond to resident complaints and requests, and ensure service issue resolution
✅ Conduct regular property inspections and maintain physical aspects of the property
✅ Supervise property staff, including hiring, training, and performance management
✅ Assist in managing client/owner relationships and provide property performance updates
ASSUMPTION: This role involves a mix of strategic planning, hands-on management, and customer interaction. It requires strong organizational skills and the ability to multitask and prioritize effectively.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Real Estate, or a related field
Experience: 2-5 years of experience in property management or a related field
Required Skills:
- Proven experience in property management
- Strong financial and budgeting skills
- Excellent leadership and team management skills
- Proficiency in Microsoft Office Suite
- Strong communication and customer service skills
- Knowledge of relevant laws and regulations governing multi-family housing operations
Preferred Skills:
- Experience with property management software
- Bilingual (English/Spanish) skills
- Experience in a fast-paced, customer-facing environment
ASSUMPTION: Candidates should have a solid understanding of property management principles and a proven track record of achieving operational and financial goals. Familiarity with the local real estate market is a plus.
💰 Compensation & Benefits
Salary Range: $45,000 - $65,000 per year (based on experience and location)
Benefits:
- Competitive Medical, Dental, Vision, and Disability & Life Insurance
- Generous Paid Time Off (15 vacation days, 4 personal days, 10 sick days, 11 holidays)
- 401(k) with Company Match (up to 6% of pay after 6 months of service)
- Paid Parental Leave and Fertility Benefit Reimbursement
- Employee Assistance Program
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans
- Charitable Giving Program
Working Hours: Full-time (40 hours per week), with flexible scheduling and on-call responsibilities
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Community Manager role in Phoenix, AZ. Actual compensation may vary based on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate - Greystar is a leading global real estate company specializing in rental housing, logistics, and life sciences sectors.
Company Size: 10,001+ employees - Greystar offers a large, established platform with extensive resources and growth opportunities.
Founded: 1993 - Greystar has over 25 years of experience in the real estate industry.
Company Description:
- Greystar provides world-class service in the residential rental housing industry
- Offers vertically integrated business model, combining investment and service-oriented businesses
- Emphasizes creating value in all phases of the real estate cycle and maintaining a constant presence in local markets
Company Specialties:
- Property Management Services
- Investment Management Services
- Development and Construction Services
Company Website: greystar.com
ASSUMPTION: Greystar's extensive experience and global presence provide a stable and supportive environment for employees, with ample opportunities for growth and development.
📊 Role Analysis
Career Level: Mid-level - This role offers a balance of management and operational responsibilities, providing opportunities for career growth within the company.
Reporting Structure: The Community Manager reports directly to the Property Manager or Regional Manager, depending on the organization's structure.
Work Arrangement: On-site - This role requires a physical presence at the assigned property, with potential travel to assist other properties or attend training and meetings.
Growth Opportunities:
- Advancement to Senior Community Manager or Property Manager roles
- Transition to corporate or investment management positions
- Expansion of responsibilities based on property size, complexity, or company growth
ASSUMPTION: Greystar's large size and diverse service offerings provide numerous opportunities for career progression and skill development within the company.
🌍 Location & Work Environment
Office Type: On-site - This role is based at the assigned property, with potential travel to other properties or corporate offices.
Office Location(s): City Office Phoenix, Phoenix, AZ
Geographic Context:
- Phoenix, AZ is the fifth-most populous city in the United States
- The city offers a mix of urban and suburban environments, with a growing job market and a diverse population
- Phoenix has a desert climate, with hot summers and mild winters
Work Schedule: Full-time, with flexible scheduling and on-call responsibilities. The work schedule may vary based on property needs and resident demands.
ASSUMPTION: The Phoenix office provides a dynamic and multicultural work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the hiring manager
- In-person or virtual interview with the hiring manager and property team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Property management experience and skills
- Financial and budgeting acumen
- Leadership and team management abilities
- Customer service and communication skills
- Problem-solving and decision-making capabilities
Application Tips:
- Highlight relevant property management experience and achievements
- Tailor your resume to emphasize skills and qualifications relevant to this role
- Prepare for behavioral and situational interview questions related to property management scenarios
- Research Greystar's company culture and values to demonstrate cultural fit
ATS Keywords: Property Management, Budget Management, Financial Reporting, Vendor Management, Lease Enforcement, Market Analysis, Resident Satisfaction, Team Supervision, Client Relationship Management, Operational Compliance, Marketing Strategies, Maintenance Oversight, Staff Training, Performance Management, Service Issue Resolution, Property Inspections
ASSUMPTION: Greystar's interview process focuses on assessing candidates' technical skills, leadership abilities, and cultural fit within the organization.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Property management software (e.g., Yardi, AppFolio, Buildium)
- Customer relationship management (CRM) software (e.g., Salesforce, Zoho CRM)
- Financial and accounting software (e.g., QuickBooks, Sage Intacct)
ASSUMPTION: Greystar provides the necessary tools and technologies for employees to perform their jobs effectively and efficiently.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Accountability
- Teamwork
- Excellence
- Innovation
Work Style:
- Collaborative and team-oriented
- Results-driven and goal-focused
- Adaptable and responsive to change
- Customer-centric and service-oriented
- Professional and polished in appearance and demeanor
Self-Assessment Questions:
- Do you have experience working in a fast-paced, customer-facing environment?
- Are you comfortable managing a team and holding employees accountable for their performance?
- Do you have strong financial and budgeting skills, with a proven track record of achieving operational and financial goals?
- Are you able to maintain a positive and professional demeanor under pressure?
- Do you have experience working with diverse teams and stakeholders?
ASSUMPTION: Greystar values employees who embody their core values and exhibit a strong work ethic, positive attitude, and commitment to customer service.
⚠️ Potential Challenges
- Managing resident complaints and resolving service issues can be stressful and time-consuming
- Working on-call and responding to emergencies may require flexibility and availability outside of regular business hours
- Balancing operational and financial responsibilities can be challenging, requiring strong organizational skills and prioritization
- Managing a team and ensuring operational compliance may involve difficult conversations and decision-making
- Working in a fast-paced, customer-facing environment can be demanding and may require adaptability and resilience
ASSUMPTION: Greystar provides support and resources to help employees overcome these challenges and succeed in their roles.
📈 Similar Roles Comparison
- Community Manager vs. Property Manager: Community Managers focus on day-to-day operations and resident satisfaction, while Property Managers oversee multiple properties and teams, with a greater emphasis on strategic planning and decision-making
- Real Estate vs. Hospitality: Both industries involve managing properties and providing customer service, but real estate focuses on long-term tenant relationships and property maintenance, while hospitality prioritizes short-term guest experiences and facility upkeep
- Community Manager vs. Leasing Consultant: Community Managers oversee property operations and team management, while Leasing Consultants focus on marketing and leasing activities, with a greater emphasis on sales and customer acquisition
ASSUMPTION: Each role within the real estate industry offers unique opportunities and challenges, requiring specific skills and qualifications.
📝 Sample Projects
- Implementing a new lease enforcement process to improve compliance and reduce evictions
- Conducting a market analysis to identify trends and adjust rental rates to maximize revenue
- Developing and executing a marketing campaign to increase property occupancy and resident retention
- Training and coaching team members to improve service quality and resident satisfaction
- Collaborating with vendors and contractors to ensure proper maintenance and repairs, while minimizing costs
ASSUMPTION: Greystar offers a range of projects and initiatives to help employees develop their skills and advance their careers within the company.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of managing this property, and how can I best prepare to address them?
- How does Greystar support the professional development and growth of its Community Managers?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Greystar measure the success of its Community Managers, and what are the opportunities for advancement within the company?
- What is the typical career path for a Community Manager at Greystar, and what are the potential growth opportunities within the organization?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to success within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant property management experience and skills
- Prepare a cover letter emphasizing your interest in the role and fit with Greystar's company culture
- Prepare for behavioral and situational interview questions related to property management scenarios
- Follow up with the hiring manager one week after submitting your application, if you have not heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
