📌 Core Information
🔹 Job Title: Community Manager
🔹 Company: Mill Creek Residential Trust LLC
🔹 Location: Modera Aventura I - Miami, FL
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 13, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving financial performance and operational excellence at assigned communities
- Leading and managing community operations and maintenance teams
- Delivering outstanding customer service and fostering a customer-centric culture
- Collaborating with cross-functional teams to achieve business goals
- Adapting to local market conditions and adjusting operating strategies accordingly
ASSUMPTION: This role requires a balance of strategic planning, hands-on management, and customer interaction. Successful candidates will have a proven track record in multi-family property management and a passion for delivering exceptional customer service.
📋 Key Responsibilities
✅ Manage financial aspects of operations for assigned communities, contributing to business goals
✅ Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value
✅ Oversee pricing and occupancy strategies, and assist in preparation of community budget
✅ Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations
✅ Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels
✅ Oversee sales, lease renewals, move-in and move-out process, and maintain accurate knowledge of community inventory, pricing, and availability
✅ Ensure communities maintain brand standards, comply with all applicable laws and regulations, and recommend capital improvements
✅ Recruit, hire, train, and manage community associates, providing feedback, coaching, and support to drive achievement of established goals
✅ Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto
ASSUMPTION: This role involves a mix of strategic planning, day-to-day management, and customer interaction. Strong organizational skills, attention to detail, and the ability to prioritize tasks are essential for success.
🎯 Required Qualifications
Education: High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred
Experience: 3-5 years of multi-family or related property management experience or equivalent experience, with 2 years of supervisory experience
Required Skills:
- Proven ability to manage community performance, including financial performance, customer service, sales, communications, marketing, negotiation, crisis management, and staffing
- Strong analytical skills to analyze data/reports and develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management
- Ability to set clear objectives, define success, establish team accountability, and lead teams to achieve desired business outcomes
- Excellent communication, speaking, reading, and writing skills in English
- Proficient in Microsoft Word, Excel, Entrata, Yardi, and Revenue Management Software
- Ability to perform basic arithmetic skills and operate general office equipment
Preferred Skills:
- Bilingual or multilingual skills (Spanish/English)
- Experience with specific property management software (e.g., Entrata, Yardi)
- Certified Apartment Manager (CAM) or similar certification
ASSUMPTION: While a Bachelor’s degree is preferred, relevant experience may be considered in lieu of a degree. Candidates with a strong background in multi-family property management and a proven track record of success are encouraged to apply.
💰 Compensation & Benefits
Salary Range: $55,000 - $70,000 per year (Based on industry standards for a Community Manager with 3-5 years of experience in the Miami, FL area)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts on apartment rentals
- Professional development opportunities
Working Hours: Full-time, Monday-Friday, with on-call responsibilities and occasional weekend work as needed
ASSUMPTION: The provided salary range is an estimate based on industry standards for a Community Manager with the required experience level in the Miami, FL area. Actual compensation may vary based on factors such as relevant experience, skills, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically Multi-family Property Management
Company Size: 1,001-5,000 employees (Large enterprise)
Founded: 2011
Company Description:
- Mill Creek Residential develops, builds, acquires, and operates high-quality rental communities in desirable locations across the United States
- The company focuses on creating places where people thrive and building real and enduring value for its investors, residents, and associates
- Mill Creek is recognized as one of the Top Developers and Builders in NMHC's Top 25 List
Company Specialties:
- Multifamily Development
- Multifamily Acquisition
- Multifamily Construction
- Multi-family Operations
- Single-Family Rentals
- Asset Management
- Portfolio Management
- Property Management
- Investment Management
Company Website: http://www.MillCreekPlaces.com
ASSUMPTION: Mill Creek Residential is a well-established company in the multi-family property management industry, with a strong focus on growth and innovation. This role offers the opportunity to work for a large, successful organization with a proven track record.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement
Reporting Structure: Reports directly to the Regional Manager or similar role
Work Arrangement: On-site, with occasional travel between communities as needed
Growth Opportunities:
- Advancement to Senior Community Manager or similar role
- Transition to corporate roles, such as Regional Manager or Director of Operations
- Professional development opportunities, including training and certifications
ASSUMPTION: This role offers a clear career path for growth and advancement within the company. Successful candidates will have the opportunity to develop their skills and take on increased responsibilities over time.
🌍 Location & Work Environment
Office Type: On-site, with a focus on community-based work
Office Location(s): Modera Aventura I - Miami, FL
Geographic Context:
- Miami, FL is a vibrant, multicultural city with a growing job market and a high cost of living
- The Modera Aventura I community is located in the Aventura area, known for its upscale shopping, dining, and entertainment options
- The community is conveniently located near major highways and public transportation
Work Schedule: Full-time, with a typical workweek of Monday-Friday, 9:00 AM - 5:00 PM, with flexibility for on-call responsibilities and occasional weekend work as needed
ASSUMPTION: The work environment for this role is fast-paced and dynamic, with a focus on customer service and community management. Successful candidates will be comfortable working in a busy, customer-facing role and have strong time management and organizational skills.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- In-person or virtual interview with the Hiring Manager and a panel of team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Property management experience and skills
- Customer service and communication abilities
- Leadership and team management capabilities
- Problem-solving and decision-making skills
- Alignment with Mill Creek's company culture and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant property management experience and skills
- Prepare examples of your problem-solving and leadership abilities, using the STAR method (Situation, Task, Action, Result)
- Research Mill Creek Residential and the local real estate market to demonstrate your knowledge and enthusiasm for the role
ATS Keywords: Community Manager, Multi-family Property Management, Customer Service, Sales, Marketing, Negotiation, Crisis Management, Staffing, Data Analysis, Coaching, Team Leadership, Communication, Problem Solving, Recruiting, Training, Performance Management, Budgeting, Real Estate, Apartment Management, Property Management
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their relevant experience and skills throughout the interview process.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel)
- Property management software (Entrata, Yardi)
- Revenue Management Software
- General office equipment (telephone, tablet, personal computer)
ASSUMPTION: Familiarity with property management software and Microsoft Office Suite is essential for success in this role. Candidates should be comfortable learning and using new tools and technologies as needed.
👔 Cultural Fit Considerations
Company Values:
- Uncompromising Integrity
- Celebrating Successes
- Continuous Improvement
- Working Hard, Smart, and Together
Work Style:
- Customer-centric focus
- Collaborative and team-oriented approach
- Adaptability and flexibility in a fast-paced environment
- Strong attention to detail and commitment to excellence
Self-Assessment Questions:
- Do you have a proven track record of success in multi-family property management?
- Are you comfortable working in a fast-paced, customer-facing role?
- Do you thrive in a collaborative, team-oriented environment?
- Are you committed to delivering exceptional customer service and fostering a customer-centric culture?
ASSUMPTION: Successful candidates will demonstrate a strong fit with Mill Creek's company culture and values, with a customer-centric focus and a commitment to excellence in all aspects of their work.
⚠️ Potential Challenges
- Managing multiple communities and teams simultaneously
- Adapting to changing market conditions and adjusting operating strategies accordingly
- Balancing the demands of customer service, financial performance, and operational excellence
- Managing associate performance and providing feedback and coaching to drive achievement of established goals
ASSUMPTION: This role presents unique challenges and opportunities for growth and development. Successful candidates will be adaptable, resilient, and committed to continuous learning and improvement.
📈 Similar Roles Comparison
- Community Manager vs. Property Manager: Community Manager focuses more on community-specific operations and customer service, while Property Manager oversees multiple properties and may have more strategic responsibilities
- Real Estate industry context: Multi-family property management is a competitive and dynamic industry, with a strong focus on customer service and financial performance
- Career path comparison: Community Manager is a mid-level role with opportunities for growth and advancement to Senior Community Manager, Regional Manager, or corporate roles
ASSUMPTION: While Community Manager and Property Manager roles share some similarities, they have distinct focuses and responsibilities. Successful candidates will understand the unique demands of the Community Manager role and be prepared to excel in a customer-centric, fast-paced environment.
📝 Sample Projects
- Developing and implementing a successful resident retention program
- Managing a capital improvement project to enhance community amenities and increase value
- Implementing a new property management software system and training associates on its use
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges faced by a Community Manager. Successful candidates will be adaptable, innovative, and committed to driving results in a dynamic, customer-facing role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of managing this community, and how have previous Community Managers addressed them?
- How does this role fit into the company's long-term growth and expansion plans?
- What opportunities are there for professional development and advancement within the company?
- How does Mill Creek support work-life balance for its employees?
- What are the key priorities for this role in the first 90 days?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in and understanding of the role. Successful candidates will use the interview process to gather information and make an informed decision about their fit with the company and the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant property management experience and skills
- Prepare examples of your problem-solving and leadership abilities, using the STAR method (Situation, Task, Action, Result)
- Research Mill Creek Residential and the local real estate market to demonstrate your knowledge and enthusiasm for the role
- Follow up with the Hiring Manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
