Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: The Bainbridge Companies

🔹 Location: Sarasota, FL

🔹 Job Type: On-site, Full-Time

🔹 Category: Real Estate

🔹 Date Posted: April 15, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Achieving high net operating income through cost control and revenue improvement programs
• Managing and motivating a skilled on-site staff
• Developing annual operating budgets and sales/marketing plans
• Maintaining excellent customer service relationships with residents and vendors
• Ensuring the community remains competitive and profitable in the local market

ASSUMPTION: This role requires a balance of strategic planning, hands-on management, and customer service skills. The ideal candidate will have experience in residential property management or a related field and be able to thrive in a fast-paced, dynamic environment.

📋 Key Responsibilities

✅ Maintain excellent customer service relationships with residents, vendors, co-workers, and the community

✅ Achieve the highest possible net operating income through cost control and revenue improvement programs

✅ Establish and implement leasing goals, while managing an effective lease expiration program

✅ Analyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustments

✅ Manage a highly skilled on-site staff with effective recruitment, training, motivation, and development programs

✅ Develop yearly operating budgets/forecasts and sales/marketing plans

✅ Maximize rental income while minimizing expenses through effective planning and control

✅ Effectively monitor all income, including delinquencies, and ensure landlord/tenant statutes are followed

✅ Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated

✅ Analyze and evaluate monthly and/or quarterly financial statements and write clear and concise owner’s reports

✅ Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores

✅ Implement programs for resident retention and service request follow-ups

✅ Introduce and monitor effective lease renewal programs

✅ Maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends

✅ Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy

✅ Ensure that an adequate number of units are market ready

✅ Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff

✅ Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed

✅ Communicate effectively with owners, residents, vendors, and co-workers

✅ Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed

✅ Create staffing schedules and ensure they are consistent with community needs

✅ Assist and ensure all customer complaints are handled promptly and appropriately

✅ Adhere to established company standards for screening applicants for residency

✅ Adhere to Standard Operating Procedures

✅ Participate in planned resident activities

✅ Other tasks or duties as assigned by supervisor

ASSUMPTION: This role involves a wide range of responsibilities, requiring strong organizational skills and the ability to multitask. The ideal candidate will be comfortable wearing multiple hats and prioritizing tasks effectively.

🎯 Required Qualifications

Education: A High School education or equivalent is required; college degree is a plus but not a requirement.

Experience: At least two years’ experience in residential property management or related field is required.

Required Skills:

• Excellent communication skills
• Strong administrative and organizational skills
• Strong time management skills and ability to prioritize wisely
• Strong customer service orientation
• Good understanding of sales and marketing concepts
• Knowledge of on-site maintenance requirements
• Ability to close a sale

Preferred Skills:

• Proficiency in MS Word, Excel, and Outlook
• Ability to operate and understand personal computer functions and company-utilized software packages

ASSUMPTION: While a college degree is not required, candidates with a degree in Business, Marketing, or a related field may have an advantage in this role. Additionally, experience with property management software and CRM systems would be beneficial.

💰 Compensation & Benefits

Salary Range: $45,000 - $65,000 per year (Based on industry standards for a Community Manager with 2-5 years of experience in the Sarasota, FL area)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on apartment rentals
• Professional development opportunities

Working Hours: Full-time, 40 hours per week. This role may require working on weekends, evenings, and holidays as needed.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications. Benefits may vary based on full-time or part-time employment status.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically Multifamily Apartment Communities

Company Size: Medium (501-1,000 employees)

Founded: 1997

Company Description:

• Leading owner, developer, and manager of luxury multifamily apartment communities throughout the Southeast, South, and Mid-Atlantic
• Fully-integrated family of real estate companies engaged in development, construction, acquisition, and asset and property management
• Strives to provide the highest quality apartment homes and communities, with a focus on exceptional living experiences for residents

Company Specialties:

• Apartments
• Construction
• Development
• Property Management
• Capital Investment
• Multifamily
• Renovation
• Value-Add
• JV Partnerships
• Capital Markets

Company Website: http://www.BainbridgeCompanies.com

ASSUMPTION: The Bainbridge Companies is a well-established and reputable real estate company with a strong focus on providing exceptional living environments for its residents.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and advancement within the company

Reporting Structure: Reports to the Regional Vice President or Regional Manager

Work Arrangement: On-site, full-time, with the possibility of overtime and on-call responsibilities

Growth Opportunities:

• Advancement to Regional Manager or other leadership roles within the company
• Expansion of responsibilities and team management
• Professional development and training opportunities

ASSUMPTION: This role offers significant opportunities for career growth and advancement within the company, particularly for candidates who demonstrate strong leadership and management skills.

🌍 Location & Work Environment

Office Type: On-site, with a focus on community engagement and resident interaction

Office Location(s): 320 Central Ave, Sarasota, FL 34236

Geographic Context:

• Sarasota is located on the Gulf Coast of Florida, offering a subtropical climate and access to beautiful beaches
• The area has a strong and growing job market, with a diverse range of industries
• Sarasota is known for its vibrant arts and culture scene, as well as its outdoor recreation opportunities

Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, and holidays as needed

ASSUMPTION: The ideal candidate for this role will be comfortable working in a fast-paced, dynamic environment and be able to thrive in a customer-facing role with a focus on community engagement.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening with the HR department
• In-person or virtual interview with the hiring manager and/or team members
• Background check and reference check
• Final interview with the Regional Vice President or Regional Manager

Key Assessment Areas:

• Customer service skills and experience
• Sales and marketing abilities
• Leadership and management potential
• Problem-solving and analytical skills
• Adaptability and flexibility in a fast-paced environment

Application Tips:

• Highlight your relevant experience and achievements in property management or a related field
• Tailor your resume and cover letter to emphasize your skills and qualifications for this specific role
• Prepare examples of your ability to manage staff, implement sales and marketing strategies, and achieve high net operating income

ATS Keywords: Community Manager, Property Management, Real Estate, Customer Service, Sales, Marketing, Budgeting, Staff Management, Leasing, Resident Retention, Net Operating Income

ASSUMPTION: The interview process for this role may include behavioral and situational interview questions, as well as role-play scenarios to assess the candidate's customer service and sales skills.

🛠️ Tools & Technologies

• Property management software (e.g., Yardi, AppFolio, etc.)
• Microsoft Office Suite (Word, Excel, Outlook)
• Customer relationship management (CRM) software (e.g., Zoho CRM, HubSpot CRM, etc.)
• Accounting and financial software (e.g., QuickBooks, Sage Intacct, etc.)

ASSUMPTION: Proficiency in property management software and CRM systems is highly desirable for this role. Candidates with experience using these tools will have an advantage in the application process.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Teamwork
• Accountability
• Customer Focus

Work Style:

• Fast-paced and dynamic
• Customer-facing and community-focused
• Collaborative and team-oriented
• Results-driven and goal-oriented

Self-Assessment Questions:

• Do I thrive in a fast-paced, dynamic environment with a focus on customer service and community engagement?
• Am I able to manage and motivate a skilled on-site staff, while also maintaining a high level of personal productivity and efficiency?
• Do I have a strong understanding of sales and marketing concepts, and am I able to develop, implement, and evaluate marketing plans?

ASSUMPTION: The ideal candidate for this role will be comfortable working in a fast-paced, dynamic environment and be able to thrive in a customer-facing role with a focus on community engagement. They will also be able to manage and motivate a skilled on-site staff, while maintaining a high level of personal productivity and efficiency.

⚠️ Potential Challenges

• Managing a diverse and sometimes demanding resident population
• Balancing the needs and expectations of owners, residents, and vendors
• Adapting to changes in the local real estate market and competitive landscape
• Maintaining a high level of personal productivity and efficiency while managing a busy schedule and multiple priorities

ASSUMPTION: The ideal candidate for this role will be able to thrive in a fast-paced, dynamic environment and be able to manage a diverse and sometimes demanding resident population. They will also be able to balance the needs and expectations of owners, residents, and vendors, and adapt to changes in the local real estate market and competitive landscape.

📈 Similar Roles Comparison

• Property Manager vs. Community Manager: While both roles involve managing residential properties, the Community Manager role places a greater emphasis on customer service, sales, and marketing, as well as managing a larger on-site staff
• Real Estate Industry Context: The real estate industry is dynamic and competitive, with a strong focus on customer service and sales. Successful candidates will be able to thrive in this environment and adapt to changes in the market
• Career Path Comparison: The Community Manager role offers significant opportunities for career growth and advancement within the company, particularly for candidates who demonstrate strong leadership and management skills

ASSUMPTION: The Community Manager role is a unique and challenging position that requires a diverse skill set and the ability to thrive in a fast-paced, dynamic environment. Candidates with experience in property management or a related field, as well as strong customer service, sales, and marketing skills, will be well-suited for this role.

📝 Sample Projects

• Implementing a new resident retention program to improve customer satisfaction and reduce turnover
• Developing and executing a targeted marketing campaign to increase leasing activity and occupancy rates
• Analyzing operational data to identify trends and make data-driven decisions to improve net operating income

ASSUMPTION: The ideal candidate for this role will have experience working on similar projects in a property management or related field, and be able to demonstrate their ability to analyze data, develop and execute strategic plans, and achieve measurable results.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does the company support the professional development and growth of its Community Managers?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company measure the success of its Community Managers, and what are the key performance indicators (KPIs) for this role?
• What is the company's approach to work-life balance, and how does it support its employees in maintaining a healthy work-life balance?

ASSUMPTION: The ideal candidate for this role will be proactive and curious, asking thoughtful questions to better understand the company, the role, and the expectations for success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this specific role
• Prepare examples of your ability to manage staff, implement sales and marketing strategies, and achieve high net operating income
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
• Prepare for your interview by researching the company and role, and practicing common interview questions and your responses

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.