Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: ACC Management Group, Inc.

🔹 Location: Milwaukee, Wisconsin

🔹 Job Type: On-site, Full-Time

🔹 Category: Real Estate

🔹 Date Posted: April 11, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading operations at Northwood, a 72-unit Project-Based Section 8 property
• Managing day-to-day operations, including rent collection, compliance, and resident relations
• Ensuring safe, welcoming communities and maintaining high resident satisfaction
• Collaborating with regional management and on-site staff to achieve property goals
• Demonstrating strong leadership, communication, and problem-solving skills

ASSUMPTION: This role requires a proactive, hands-on leader with a proven track record in affordable housing management, especially with Project-Based Section 8 experience.

📋 Key Responsibilities

✅ Ensure complexes and vacancies are ready for showings and move-in dates

✅ Effectively communicate property features and amenities to prospects

✅ Answer questions and address concerns from prospects and residents

✅ Conduct showings of vacant units and process lease paperwork

✅ Greet walk-in traffic, address resident concerns, and handle maintenance requests

✅ Process paperwork for new applicants, recertifications, renewals, and delinquency matters

✅ Maintain strong resident relations, lead resident relations matters, and enforce company policies

✅ Oversee and supervise on-site property employees, providing proper training and guidance

✅ Recommend and assist with marketing efforts to ensure effective and creative strategy implementation

✅ Maintain accurate records, document resident correspondence, and report accidents or emergencies

ASSUMPTION: This role involves a high level of multitasking, prioritization, and time management, as well as strong communication and customer service skills.

🎯 Required Qualifications

Education: High School diploma or equivalent required

Experience: 1-2 years of property management or industry-related experience required, with a focus on affordable housing and Project-Based Section 8 experience preferred

Required Skills:

• Strong communication and customer service skills
• Proven leadership and team management abilities
• Excellent organizational skills and attention to detail
• Knowledge of fair housing laws and regulations
• Proficiency in computer software applications, including MS Outlook, Word, and Excel
• Valid driver's license with an acceptable driving record
• Ability to lift up to 25 pounds unassisted and as needed

Preferred Skills:

• Experience with Onesite software
• Bilingual or multilingual skills

ASSUMPTION: Candidates with relevant experience in affordable housing management and a strong background in collections will be highly competitive for this role.

💰 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (Based on industry standards for a Community Manager with 1-2 years of experience in the Milwaukee area)

Benefits:

• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Life insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Bonus opportunities

Working Hours: Full-time, typically Monday through Friday, with some flexibility for later hours or Saturdays as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Community Manager with the required experience level in the Milwaukee area. Actual compensation may vary based on factors such as skills, experience, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically focused on property management, with a concentration on affordable housing and compliance

Company Size: 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration

Founded: ACC Management Group, Inc. was founded in Wisconsin and has since grown to operate over 9,000 apartment units throughout Wisconsin and northern Illinois

Company Description:

• ACC Management Group, Inc. is a full-service, third-party property management firm specializing in luxury and affordable housing, including various State and Federal Programs such as Section 42-Tax Credit, Section 8, and Section 515-Rural Development
• The company offers a comprehensive set of services, including luxury apartments, conventional market rate, Section 42 housing, Section 8 housing, Section 515 Rural Development, compliance, accounting, and maintenance
• ACC Management Group is committed to providing exceptional housing by building partnerships for successful living, with a focus on teamwork, open communication, empowerment, accountability, flexibility, adaptability, and change management

Company Specialties:

• Property Management
• Affordable Housing
• Compliance
• REAC
• Section 42
• Section 8
• Section 515
• RAD
• HOME

Company Website: http://accmanagementgroup.com/

ASSUMPTION: ACC Management Group, Inc. is a well-established company with a strong reputation in the real estate industry, offering a range of employment opportunities and a comprehensive benefits package.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and advancement within the company

Reporting Structure: The Community Manager will report directly to the Regional Manager and oversee on-site property employees, including maintenance technicians, assistant community managers, leasing agents, and cleaners

Work Arrangement: On-site, full-time, with some flexibility for later hours or Saturdays as needed

Growth Opportunities:

• Advancement to Area Manager, Regional Manager, or other leadership roles within the company
• Expansion of responsibilities and management of additional properties
• Development of specialized skills in areas such as compliance, accounting, or marketing

ASSUMPTION: This role offers significant opportunities for career growth and professional development within the company.

🌍 Location & Work Environment

Office Type: On-site, with a professional office environment at the Northwood property

Office Location(s): 2520 N. Martin Luther King Dr., Milwaukee, WI 53212

Geographic Context:

• The property is located in the heart of Milwaukee, providing easy access to public transportation, shopping, dining, and entertainment options
• The surrounding neighborhood is diverse and offers a mix of residential, commercial, and retail spaces
• The property is situated near major highways, making it easily accessible for both residents and employees

Work Schedule: Full-time, typically Monday through Friday, with some flexibility for later hours or Saturdays as needed

ASSUMPTION: The on-site work environment at the Northwood property offers a unique opportunity to engage directly with residents and create a positive, welcoming community.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the Regional Manager
• In-person interview at the Northwood property with the Regional Manager and other team members
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Property management experience, with a focus on affordable housing and Project-Based Section 8
• Leadership and team management skills
• Communication and customer service abilities
• Problem-solving and decision-making skills
• Knowledge of fair housing laws and regulations

Application Tips:

• Highlight relevant experience in affordable housing management and collections
• Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
• Prepare examples of how you have successfully managed resident relations, enforced company policies, and maintained compliance in previous roles
• Demonstrate your enthusiasm for the position and commitment to creating a thriving community at the Northwood property

ATS Keywords: Affordable housing, Project-Based Section 8, property management, community management, resident relations, collections, compliance, leadership, team management, customer service, fair housing laws

ASSUMPTION: The interview process will focus on assessing the candidate's relevant experience, skills, and cultural fit for the role and the company.

🛠️ Tools & Technologies

• Onesite software (preferred but not required)
• Microsoft Office Suite (Word, Excel, Outlook)
• Property management software (e.g., Yardi, AppFolio, etc.)

ASSUMPTION: The Community Manager will be expected to use various software tools to manage day-to-day operations, maintain accurate records, and communicate with residents and team members.

👔 Cultural Fit Considerations

Company Values:

• Teamwork
• Open Communication
• Empowerment
• Accountability
• Flexibility, Adaptability, Change Management

Work Style:

• Collaborative and supportive team environment
• Focus on open communication and active listening
• Adaptability and willingness to take on new challenges
• Strong commitment to customer service and resident satisfaction

Self-Assessment Questions:

• How do you align with ACC Management Group's commitment to teamwork and open communication?
• How comfortable are you working in a diverse, urban environment with a mix of residential, commercial, and retail spaces?
• How do you approach maintaining a positive, welcoming community while enforcing company policies and maintaining compliance?

ASSUMPTION: ACC Management Group values a collaborative, supportive work environment that fosters open communication, empowerment, and accountability.

⚠️ Potential Challenges

• Managing a high volume of resident inquiries and maintenance requests
• Enforcing company policies and maintaining compliance with fair housing laws and regulations
• Balancing the need for strong leadership with a supportive, collaborative work style
• Adapting to changes in company policies, procedures, or property management strategies

ASSUMPTION: The Community Manager will need to effectively prioritize and manage their time, as well as demonstrate strong communication and problem-solving skills to overcome these challenges.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: While both roles involve managing properties, the Community Manager focuses more on resident relations, community engagement, and day-to-day operations, while the Property Manager oversees the overall performance and strategic direction of the property
• Affordable Housing vs. Market-Rate Housing: Community Managers in affordable housing roles often face unique challenges and opportunities related to compliance, resident income levels, and government regulations
• Career Path: Community Manager roles can serve as a stepping stone to Area Manager, Regional Manager, or other leadership positions within the company

ASSUMPTION: This role offers a unique opportunity to gain experience in affordable housing management and develop leadership skills, with potential for career growth and advancement within the company.

📝 Sample Projects

• Implementing a new resident engagement program to increase satisfaction and retention
• Collaborating with regional management to develop and execute a marketing strategy to attract new residents
• Conducting regular property inspections and addressing maintenance issues to ensure compliance with housing regulations

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that the Community Manager may undertake to create a thriving community and maintain high resident satisfaction.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of managing a Project-Based Section 8 property, and how can this role help me develop the skills to overcome them?
• How does ACC Management Group support the professional growth and development of its Community Managers?
• What are the key priorities for the Northwood property in the first 90 days, and how can I contribute to their successful implementation?
• How does ACC Management Group foster a culture of teamwork and open communication among its employees?
• What opportunities are there for advancement and growth within the company for a successful Community Manager?

ASSUMPTION: Asking these questions can help the candidate better understand the role, the company culture, and the opportunities for professional development and growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience in affordable housing management, collections, and leadership
• Prepare examples of how you have successfully managed resident relations, enforced company policies, and maintained compliance in previous roles
• Follow up with the Regional Manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.