📌 Core Information
🔹 Job Title: Community Manager
🔹 Company: Havenpark Communities
🔹 Location: Idaho Falls, ID
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 7, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Maintaining a customer-centric culture while delivering an exceptional employee experience
- Managing net-operating income, occupancy, collections, and home sales
- Leading a team and fostering employee satisfaction
- Cultivating resident satisfaction and retention
- Ensuring operational excellence and compliance with regulations
ASSUMPTION: This role requires a balance of leadership, customer service, and operational management skills. The ideal candidate will have experience in multi-family home property management, preferably with manufactured homes.
📋 Key Responsibilities
✅ Lead team management and leadership, including goal setting, employee satisfaction, and operational excellence (30% of time)
✅ Manage resident relations and retention, addressing resident issues, and executing touch points (25% of time)
✅ Oversee sales and leasing efforts, maintaining occupancy goals and a healthy sales pipeline (25% of time)
✅ Manage net-operating income (NOI), ensuring successful expense management (10% of time)
✅ Handle collections, ensuring accurate billing and timely rent collection (5% of time)
✅ Maintain curb appeal, ensuring community equipment and amenities meet safety regulations (5% of time)
ASSUMPTION: This role involves a mix of on-site management, team leadership, and customer service. The Community Manager will need to balance multiple priorities and adapt to various situations.
🎯 Required Qualifications
Education: High school diploma or GED, associate degree preferred
Experience: 3+ years in multi-family home property management, manufactured home experience a plus
Required Skills:
- Strong organizational skills and attention to detail
- Critical thinking and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to pass a criminal background check and have a valid driver's license with a good driving record
Preferred Skills:
- Experience with manufactured homes
- Bilingual or multilingual skills
ASSUMPTION: While an associate degree is preferred, the company may consider candidates with relevant experience who demonstrate strong organizational and leadership skills.
💰 Compensation & Benefits
Salary Range: $46,000 - $68,000 per year
Benefits:
- Competitive salary
- Comprehensive health benefits
- Generous PTO
- Paid holidays
- 401(k) with a 6% company match
- Opportunities to learn, develop, and sharpen skills
Working Hours: Full-time, with annual or semi-annual travel required
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Community Manager role in real estate. The actual salary may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically manufactured home communities
Company Size: 201-500 employees, offering a mid-sized company experience with opportunities for growth and development
Founded: 2015, with a focus on creating caring communities for both residents and employees
Company Description:
- Havenpark Communities acquires, improves, and operates manufactured home communities
- Emphasizes a unique culture guided by five core values: Respect, Grit, Collaboration, Stewardship, and Boldness
- Committed to making caring communities attainable for responsible residents across America
Company Specialties:
- Real Estate
- Manufactured Home Communities
- Property Management
Company Website: havenparkcommunities.com
ASSUMPTION: Havenpark Communities is a growing real estate company focused on creating caring communities for both residents and employees. Their unique culture and commitment to their core values set them apart in the industry.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development
Reporting Structure: The Community Manager will report directly to the Regional Manager or similar leadership role
Work Arrangement: On-site, with annual or semi-annual travel required
Growth Opportunities:
- Advancement to Regional Manager or similar leadership roles
- Expanding skills and knowledge in real estate and property management
- Potential to work on capital projects and community improvements
ASSUMPTION: This role offers growth opportunities within the company, as Havenpark Communities continues to expand and acquire new communities.
🌍 Location & Work Environment
Office Type: On-site, with a focus on community management and resident relations
Office Location(s): Idaho Falls, ID
Geographic Context:
- Idaho Falls is located in eastern Idaho, with a population of approximately 64,000
- The city offers a mix of urban and outdoor recreation opportunities
- Idaho Falls is known for its low cost of living and high quality of life
Work Schedule: Full-time, with annual or semi-annual travel required
ASSUMPTION: Idaho Falls offers a mix of urban and outdoor recreation opportunities, providing a balanced work-life environment for the Community Manager.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the Regional Manager or similar leadership role
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Leadership and team management skills
- Customer service and resident relations
- Operational management and problem-solving
- Adaptability and cultural fit
Application Tips:
- Highlight relevant experience in multi-family home property management, with a focus on manufactured homes
- Tailor your resume and cover letter to emphasize skills and experiences that align with the key responsibilities and qualifications listed in the job description
- Prepare examples of how you have handled resident issues, managed teams, and achieved operational excellence in previous roles
ATS Keywords: Community Manager, Real Estate, Property Management, Multi-Family, Manufactured Homes, Resident Relations, Team Leadership, Operational Excellence, Net-Operating Income, Collections, Sales, Leasing
ASSUMPTION: The application process for this role may vary depending on the specific needs of the community and the hiring manager. Applicants should be prepared to demonstrate their skills and experiences in a variety of interview formats.
🛠️ Tools & Technologies
- Property management software (e.g., Yardi, AppFolio, or similar)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the community's needs and the company's standard software suite.
👔 Cultural Fit Considerations
Company Values:
- Respect: Treat everyone with kindness, dignity, and respect
- Grit: Persevere through challenges and setbacks to achieve success
- Collaboration: Work together to achieve common goals and create a positive work environment
- Stewardship: Take responsibility for our actions and their impact on others
- Boldness: Embrace change and take calculated risks to drive innovation and growth
Work Style:
- On-site, with a focus on community management and resident relations
- Collaborative and team-oriented, with a focus on achieving common goals
- Adaptable and responsive to the needs of residents and the community
Self-Assessment Questions:
- Do you have experience managing teams and fostering employee satisfaction?
- Are you comfortable addressing resident issues and maintaining a positive resident base?
- Do you have strong organizational skills and the ability to manage multiple priorities?
- Are you adaptable and responsive to the needs of residents and the community?
ASSUMPTION: Havenpark Communities values candidates who align with their core values and work style. Applicants should be prepared to demonstrate their fit with the company culture during the interview process.
⚠️ Potential Challenges
- Managing multiple priorities and balancing on-site management with team leadership
- Addressing resident issues and maintaining a positive resident base
- Ensuring operational excellence and compliance with regulations
- Adapting to the unique needs and dynamics of each community
- Managing annual or semi-annual travel requirements
ASSUMPTION: This role presents a mix of challenges and opportunities, requiring the Community Manager to balance multiple priorities and adapt to various situations.
📈 Similar Roles Comparison
- Community Manager vs. Property Manager: Community Manager focuses more on resident relations and community management, while Property Manager may have a broader scope of responsibilities, including financial management and investor relations
- Community Manager vs. Leasing Consultant: Community Manager has a broader scope of responsibilities, including team leadership and operational management, while Leasing Consultant focuses primarily on leasing and resident relations
- Career Path: Community Manager may progress to Regional Manager or similar leadership roles, with opportunities for growth and development within the company
ASSUMPTION: This role offers unique opportunities and challenges compared to similar roles in the real estate industry. Applicants should consider their career goals and preferences when evaluating this role.
📝 Sample Projects
- Implementing a new resident communication strategy to improve satisfaction and retention
- Leading a team to achieve operational excellence and exceed monthly and quarterly goals
- Managing a capital project to improve community amenities and increase NOI
ASSUMPTION: These sample projects provide a glimpse into the types of initiatives and challenges the Community Manager may face in this role.
❓ Key Questions to Ask During Interview
- How does Havenpark Communities support the professional development and growth of its Community Managers?
- What are the most challenging aspects of managing this particular community, and how has the previous Community Manager addressed them?
- How does Havenpark Communities foster a positive work environment and employee satisfaction?
- What opportunities are there for collaboration and knowledge-sharing with other Community Managers and leadership roles?
- How does Havenpark Communities approach resident relations and retention, and what strategies have been successful in this community?
ASSUMPTION: These interview questions are designed to help applicants better understand the role, the company culture, and the specific needs of the community.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on multi-family home property management and manufactured homes
- Prepare examples of how you have handled resident issues, managed teams, and achieved operational excellence in previous roles
- Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
