📌 Core Information
🔹 Job Title: Community Manager
🔹 Company: The Scion Group
🔹 Location: Mount Pleasant, Michigan, United States
🔹 Job Type: On-site
🔹 Category: Real Estate
🔹 Date Posted: 2025-04-15
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Overseeing operational, expense, and revenue performance of the property
- Ensuring a thriving community environment
- Staff development and leadership
- Property administration and facilities management
ASSUMPTION: This role requires a dynamic business manager with strong leadership skills and the ability to thrive in a fast-paced, collegiate environment.
📋 Key Responsibilities
✅ Oversee staff development and leadership, including hiring, training, and scheduling
✅ Manage property administration, including market analysis, physical condition, policies, procedures, and onsite emergencies
✅ Oversee facilities and capital projects, ensuring safe and sanitary community experience, preventative maintenance, and capital expenditure improvements
✅ Manage the annual turnover process, including planning, execution, and financial performance
✅ Oversee financial performance, including budgeting, expenditure management, invoice entry, payroll, inventory, collection policies, forecasting, and month-end processes
✅ Implement and maintain Scion’s customer experience philosophy, monitor customer feedback, and achieve unique Key Performance Indicators
ASSUMPTION: This role requires exceptional communication, time management, and conflict management skills, as well as proficiency in various property management systems.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Hospitality, or a related field (or equivalent experience)
Experience: 3+ years of experience managing living communities and leading a team of 3+
Required Skills:
- Exceptional written and verbal communication skills
- Time management
- Conflict management
- Vendor management
- Confidentiality
- Customer-centric mindset
- Proficient in Property Management Systems (Entrata preferred)
Preferred Skills:
- Budgeting tool experience (Vena)
- Performance management system experience (Lattice)
- Electronic turn board experience (Turnable)
- Staff schedule and payroll system experience (ADP)
- Employee and resident experience platform experience (Qualtrics)
- Project management tool experience (ClickUp)
ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office and familiarity with Ops Technology and Scion Intelligence are likely beneficial for this role.
💰 Compensation & Benefits
Salary Range: $55,000 - $75,000 per year (Based on industry standards for a Community Manager with 2-5 years of experience in the real estate sector)
Benefits:
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
- Parental Leave
- Learning reimbursement opportunities
Working Hours: Daytime business hours, with non-traditional hours during peak times, emergencies, and inclement weather
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Community Manager role. Actual salary may vary based on the candidate's experience and the company's internal compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically focused on student housing and property management
Company Size: 1,001-5,000 employees, which means applicants can expect a mid-sized company structure with established processes and a larger team to work with
Founded: 1999, with over 20 years of experience in the industry
Company Description:
- Largest owner/operator of off-campus student housing communities globally
- Nearly 92,000 beds of student accommodations in 140 communities, serving 82 college and university markets across 35 U.S. states
- Over $10 billion of assets under management
- Acts as an independent advisor to colleges and universities, foundations, and private-sector providers
Company Specialties:
- Student Housing
- Property Management
- Consulting Services
Company Website: http://www.thesciongroup.com
ASSUMPTION: The Scion Group is a well-established company with a strong presence in the student housing and property management industry. Applicants can expect a structured and professional work environment with opportunities for growth and development.
📊 Role Analysis
Career Level: Mid-level management, with opportunities for growth into senior roles within the company
Reporting Structure: The Community Manager reports directly to the Regional Manager and oversees the Assistant General Manager and various property staff
Work Arrangement: On-site, with the job location at the assigned property and occasional travel required
Growth Opportunities:
- Advancement to Regional Manager or other senior roles within the company
- Expanding skills and expertise in property management, student housing, and leadership
- Potential opportunities to work on special projects or consulting engagements
ASSUMPTION: This role offers a clear path for career progression within the company, with opportunities to develop skills and take on more responsibilities over time.
🌍 Location & Work Environment
Office Type: On-site, with the job location at the assigned property
Office Location(s): The Reserve at Mt. Pleasant, Mount Pleasant, Michigan, United States
Geographic Context:
- Mount Pleasant is a small city in Michigan, with a population of approximately 26,000 people
- The area offers a mix of urban and rural environments, with easy access to outdoor recreation and cultural attractions
- The property is located near Central Michigan University, which may provide opportunities for student housing and related services
Work Schedule: Daytime business hours, with non-traditional hours during peak times, emergencies, and inclement weather
ASSUMPTION: The work environment is on-site and may require non-traditional hours, particularly during peak times, emergencies, and inclement weather. Applicants should be comfortable working in a fast-paced, collegiate environment and be able to manage their time effectively.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with the hiring manager
- On-site interview with the hiring manager and other team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Communication skills, both written and verbal
- Leadership and management abilities
- Problem-solving and decision-making skills
- Industry knowledge and experience
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of the student housing industry and the specific needs of college students
- Prepare examples of your leadership and management experiences, as well as your problem-solving and decision-making skills
- Research the company and be ready to discuss how your background and skills make you a strong fit for this role
ATS Keywords: Community Manager, Student Housing, Property Management, Leadership, Management, Real Estate, Budgeting, Turnover, Customer Experience, Revenue Growth, Expense Management, Team Development, On-site
ASSUMPTION: The application process is likely to involve multiple rounds of interviews, with a focus on assessing the candidate's communication skills, leadership abilities, and industry knowledge. Applicants should be prepared to provide specific examples of their experiences and accomplishments in these areas.
🛠️ Tools & Technologies
- Vena (Budgeting tool)
- Entrata (Property Management System)
- Greenhouse (Applicant Tracking System)
- Lattice (Performance Management System)
- Turnable (Electronic Turn board)
- ADP (Staff schedule and payroll system)
- Qualtrics (Employee and Resident Experience platform)
- Microsoft Office
- Ops Technology
- ClickUp (Project Management Tool)
- Scion Intelligence
ASSUMPTION: Familiarity with these tools and technologies is likely to be beneficial for this role, as they are commonly used in the property management and student housing industries.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric mindset
- Integrity and ethical behavior
- Collaboration and teamwork
- Continuous learning and improvement
- Accountability and results-driven approach
Work Style:
- Fast-paced and dynamic
- Collegiate environment with a focus on student housing and related services
- On-site work arrangement with non-traditional hours during peak times, emergencies, and inclement weather
- Strong emphasis on customer experience and revenue growth
Self-Assessment Questions:
- Do I have a strong customer-centric mindset and a passion for providing exceptional customer experiences?
- Am I comfortable working in a fast-paced, collegiate environment with a focus on student housing and related services?
- Do I have strong leadership and management abilities, with a proven track record of developing and motivating teams?
- Am I able to manage my time effectively and prioritize tasks in a dynamic and changing work environment?
- Do I have a strong understanding of the student housing industry and the specific needs of college students?
ASSUMPTION: Applicants should assess their fit with the company's values and work style, as well as their ability to thrive in a fast-paced, collegiate environment with a focus on student housing and related services.
⚠️ Potential Challenges
- Managing a large team and multiple responsibilities in a fast-paced, dynamic environment
- Balancing the needs of residents, employees, and the company, which may require difficult decisions and trade-offs
- Dealing with unexpected emergencies or crises, which may require quick thinking and effective problem-solving
- Managing a tight budget and finding ways to add revenue or reduce expenses to enhance Net Operating Income
- Adapting to changes in the student housing industry and the broader real estate market
ASSUMPTION: These challenges are inherent to the role and the industry, and applicants should be prepared to address them proactively and effectively.
📈 Similar Roles Comparison
- Community Manager vs. Property Manager: Community Manager roles tend to focus more on the customer experience and student housing-specific aspects, while Property Manager roles may have a broader focus on various property types and management aspects
- Student Housing Industry Context: The student housing industry has unique aspects, such as the academic calendar, student demographics, and specific housing needs, which may differ from other real estate sectors
- Career Path Comparison: Community Manager roles can serve as a stepping stone to Regional Manager or other senior roles within the company, with opportunities for growth and development in the student housing and property management industries
ASSUMPTION: Applicants should consider the unique aspects of the student housing industry and the specific requirements of this role when comparing it to similar roles in the real estate sector.
📝 Sample Projects
- Managing a successful annual turnover process, including planning, execution, and financial performance
- Implementing a new customer experience initiative, such as a resident event or work order management system, to improve resident satisfaction and drive revenue growth
- Conducting a comprehensive market analysis and developing a strategic plan to enhance the property's competitive position and revenue potential
ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for the Community Manager role, with a focus on customer experience, revenue growth, and operational excellence.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of managing this property, and how have previous Community Managers approached them?
- How does the company support the professional development and growth of its Community Managers?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company measure and track the performance of its Community Managers, and what are the key metrics for success in this role?
- What is the company's approach to fostering a positive and inclusive work environment, particularly in a fast-paced, collegiate setting?
ASSUMPTION: These interview questions are designed to provide insight into the specific requirements and challenges of the role, as well as the company's approach to supporting the professional development and growth of its Community Managers.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on leadership, management, and customer experience
- Prepare examples of your leadership and management experiences, as well as your problem-solving and decision-making skills
- Research the company and be ready to discuss how your background and skills make you a strong fit for this role
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application and express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
