Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: TM ASSOCIATES MANAGEMENT INC

🔹 Location: Charles Town, West Virginia

🔹 Job Type: On-site, Full-time

🔹 Category: Real Estate

🔹 Date Posted: April 15, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing day-to-day operations of residential communities
• Ensuring high occupancy rates and tenant satisfaction
• Managing and supervising on-site staff and maintenance personnel
• Coordinating with regional management and owners
• Handling administrative tasks, record keeping, and reporting

ASSUMPTION: This role requires a balance of customer service, management, and administrative skills. The ideal candidate will be highly organized, detail-oriented, and able to multitask in a fast-paced environment.

📋 Key Responsibilities

✅ Provide exceptional customer service to tenants, addressing concerns promptly and professionally

✅ Maintain high occupancy rates through effective marketing and tenant retention strategies

✅ Oversee and coordinate maintenance operations, ensuring timely repairs and preventive maintenance

✅ Conduct regular property inspections, document findings, and report maintenance needs

✅ Manage and supervise on-site staff, including maintenance personnel and leasing agents

✅ Process tenant applications, conduct interviews, and verify eligibility

✅ Handle lease violations, evictions, and special arrangements with regional management approval

✅ Collect rent, maintain accurate records, and make frequent bank trips

✅ Develop and implement site activities for residents, fostering a sense of community

✅ Prepare and respond to pertinent correspondence, attend meetings, and seminars

ASSUMPTION: This role involves a significant amount of multitasking and requires strong organizational skills to manage various responsibilities effectively.

🎯 Required Qualifications

Education: High school diploma or equivalent required; associate's degree or bachelor's degree in a related field preferred

Experience: 2-5 years of experience in property management, community management, or a related field

Required Skills:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proven ability to multitask and manage multiple priorities
• Proficiency in Microsoft Office Suite and property management software
• Basic arithmetic skills
• Valid driver's license with an acceptable driving record
• Fluency in English

Preferred Skills:

• Bilingual or multilingual skills
• Experience with affordable housing or HUD properties
• Knowledge of LIHTC, HUD, USDA-RD, and/or Bond financing

ASSUMPTION: While a degree in a related field is preferred, the company may consider candidates with relevant experience and a strong skill set.

💰 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (based on industry standards for a Community Manager with 2-5 years of experience in the real estate sector)

Benefits:

• Full medical, dental, and vision insurance on the first day after the first full calendar month of employment
• 401K match program starting on the first day of employment
• Affordable rates for insurance coverage

Working Hours: Full-time, typically Monday through Friday, with on-call responsibilities and occasional weekend work as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate

Company Size: 201-500 employees

Founded: 1978

Company Description:

• TM Associates Management, Inc. (TMAM) is a full-service residential property management company with over 10,000 units under management
• Excels in the management of conventional and affordable housing, with LIHTC, HUD, USDA-RD, and/or Bond financing
• Committed to providing exceptional service to tenants and maintaining high occupancy rates

Company Specialties:

• Conventional and affordable housing management
• LIHTC, HUD, USDA-RD, and Bond financing

Company Website: http://www.tmamgroup.com

ASSUMPTION: TM Associates Management, Inc. is a well-established company with a strong reputation in the real estate industry, focusing on residential property management.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: Reports directly to the Regional Manager and works closely with the Management Agent (TMAM) and the company's officers

Work Arrangement: On-site, full-time position with occasional weekend work and on-call responsibilities

Growth Opportunities:

• Potential advancement to Regional Manager or other leadership roles within the company
• Expanding skills and knowledge in property management and related fields
• Opportunities to work with diverse property types and financing structures

ASSUMPTION: This role offers opportunities for professional growth and development within the company, as well as the chance to gain experience in various aspects of property management.

🌍 Location & Work Environment

Office Type: On-site, residential community

Office Location(s): Charles Town, West Virginia

Geographic Context:

• Charles Town is located in Jefferson County, West Virginia, with a population of approximately 5,300
• The area offers a mix of urban and rural living, with easy access to outdoor recreation and cultural attractions
• Charles Town is situated near major metropolitan areas, including Washington D.C. and Baltimore, Maryland

Work Schedule: Full-time, typically Monday through Friday, with occasional weekend work and on-call responsibilities

ASSUMPTION: The work environment for this role is primarily on-site, with the Community Manager responsible for overseeing the day-to-day operations of the residential community.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screening to assess qualifications and experience
• In-person interview with the Regional Manager and/or other TMAM staff members
• Background check and reference checks
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills and experience
• Organizational and time management skills
• Problem-solving abilities
• Adaptability and flexibility in a fast-paced environment
• Knowledge of property management principles and practices

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of property management and customer service in your application materials
• Prepare examples of how you have handled challenging tenant situations or managed multiple priorities in previous roles

ATS Keywords: Community Management, Customer Service, Occupancy Management, Maintenance Oversight, Property Inspections, Staff Supervision, Budget Management, Event Planning, Record Keeping, Communication Skills, Problem Solving, Interviewing, Compliance, Administrative Skills, Time Management

ASSUMPTION: The application process for this role may involve multiple interviews and assessments to evaluate the candidate's fit for the position and the company's culture.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Property management software (e.g., Yardi, AppFolio, etc.)
• Communication and collaboration tools (e.g., email, phone, video conferencing)

ASSUMPTION: The Community Manager will be expected to use various tools and technologies to manage day-to-day operations, communicate with tenants and staff, and maintain accurate records.

👔 Cultural Fit Considerations

Company Values:

• Knowledge: TMAM values the expertise and experience of its employees and strives to provide ongoing training and development opportunities
• Investment: TMAM is committed to investing in its employees, properties, and communities to ensure long-term success
• Transformation: TMAM seeks to transform the lives of its tenants by providing exceptional service and creating thriving communities

Work Style:

• Customer-focused: TMAM prioritizes the needs and satisfaction of its tenants
• Collaborative: TMAM encourages open communication and teamwork among its employees
• Adaptable: TMAM values employees who can adapt to changing circumstances and find creative solutions to challenges

Self-Assessment Questions:

• Do you have a passion for providing exceptional customer service and creating positive tenant experiences?
• Are you able to manage multiple priorities and adapt to changing circumstances in a fast-paced environment?
• Do you thrive in a collaborative work environment and enjoy working with a diverse team of professionals?

ASSUMPTION: TM Associates Management, Inc. values employees who are customer-focused, adaptable, and committed to the company's mission and values.

⚠️ Potential Challenges

• Managing tenant expectations and resolving conflicts in a professional and timely manner
• Balancing multiple priorities and responsibilities in a fast-paced environment
• Adapting to changes in company policies, procedures, or property management strategies
• Working with a diverse range of tenants, each with unique needs and preferences

ASSUMPTION: The Community Manager role can be challenging at times, requiring strong problem-solving skills, adaptability, and a commitment to exceptional customer service.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: While both roles involve overseeing residential communities, the Community Manager focuses more on day-to-day operations and tenant relations, while the Property Manager may have more responsibility for financial management and strategic decision-making
• Real Estate Industry Context: The real estate industry is dynamic and competitive, with opportunities for growth and advancement for those with the right skills and experience
• Career Path Comparison: The Community Manager role can serve as a stepping stone to other management positions within the company, such as Regional Manager or other leadership roles

ASSUMPTION: The Community Manager role is a unique position within the real estate industry, offering opportunities for professional growth and development in a dynamic and competitive field.

📝 Sample Projects

• Developing and implementing a resident engagement program to improve tenant satisfaction and retention
• Coordinating with maintenance personnel to address deferred maintenance issues and preventative maintenance needs
• Conducting regular property inspections and documenting findings to ensure the property remains in compliance with relevant regulations and standards

ASSUMPTION: The Community Manager will be responsible for a wide range of projects and initiatives to ensure the smooth operation of the residential community and the satisfaction of its tenants.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of the Community Manager role, and how can I best prepare to succeed in this position?
• How does TMAM support the professional development and growth of its employees?
• What opportunities exist for advancement within the company, and how can I position myself for these opportunities?
• How does TMAM approach tenant relations and customer service, and what resources are available to support the Community Manager in this area?
• What is the typical work-life balance for a Community Manager at TMAM, and how does the company support work-life balance for its employees?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help the candidate better understand the role, the company, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of how you have handled challenging tenant situations or managed multiple priorities in previous roles
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.