Community Manager

📌 Core Information 🔹 Job Title: Community Manager 🔹 Company: JobNimbus 🔹 Location: Lehi, Utah, United States 🔹 Job Type: On-site, Full-time 🔹 Category: Marketing & Community Management 🔹 Date Posted: April 3, 2025 🚀 Job Overview Key aspects of this role include: - Building and growing the JobNimbus community by developing programs that empower contributors and foster collaboration. - Creating engaging content and driving customer success stories to enhance the community experience. - Conducting competitive research to keep the JobNimbus community ahead of industry trends. - Building strong relationships with industry influencers, associations, and key customer groups to promote community collaboration and growth. - Acting as a JobNimbus spokesperson at conferences, trade shows, and community events to strengthen our brand presence. ASSUMPTION: This role requires a passionate leader who can connect, celebrate, and empower the JobNimbus community while ensuring users succeed with the platform. 📋 Key Responsibilities ✅ Community Building & Management: - Develop and execute programs that expand the JobNimbus community, empower contributors, and foster collaboration among contractors, roofers, and industry professionals. - Create clear, structured pathways for community roles, ensuring new members have a simple yet powerful onboarding experience. ✅ Content Development & Strategy: - Develop content that educates, engages, and sustains an active community of contractors, helping them maximize their use of JobNimbus. - Collaborate with marketing and product teams to create content that aligns with JobNimbus' brand voice and messaging. ✅ Competitive Analysis & Industry Trends: - Conduct competitive research to keep the JobNimbus community ahead of industry trends and ensure our engagement strategies are innovative and impactful. ✅ Relationship Building & Networking: - Build strong relationships with industry influencers, associations, and key customer groups to promote community collaboration and growth. - Act as a JobNimbus spokesperson at conferences, trade shows, and community events to strengthen our brand presence. ASSUMPTION: Success in this role requires exceptional communication skills, strong industry knowledge, and the ability to build and maintain effective relationships with various stakeholders. 🎯 Required Qualifications Education: - Bachelor's degree in Marketing, Communications, or a related field. Experience: - 3-5 years of experience in community building, preferably in construction, home services, or SaaS industries. Required Skills: - Proven experience building engaged online and offline communities for professionals, business owners, or niche industries. - Strong content development skills, including blogging, video creation, and community storytelling. - Proven ability to manage complex and sensitive community issues with empathy, tact, and professionalism. - Experience aligning content and messaging with company brand and voice. - Ability to manage multiple priorities independently and work cross-functionally with internal teams. Preferred Skills: - Experience in a marketing role with a focus on content creation, social media, or brand engagement. - Experience communicating with industry media, influencers, and journalists. - Existing network in the roofing, construction, or contractor industries. - Familiarity with CRM platforms like JobNimbus and digital marketing tools. 💰 Compensation & Benefits Salary Range: $65,000 - $85,000 per year (based on industry standards for similar roles in Lehi, Utah) Benefits: - Health, dental, and vision insurance - 401(k) plan with company match - Generous PTO policy - Flexible work arrangements (hybrid/remote options available after 90 days) - Employee discounts on JobNimbus services - Professional development opportunities Working Hours: Full-time (40 hours per week), with flexible scheduling options 📌 Applicant Insights 🔍 Company Context Industry: Software Development (CRM & Project Management) Company Size: Medium (201-500 employees) Founded: 2011 Headquarters: Lehi, Utah Company Description: JobNimbus is a CRM and project management software wrapped up in one application. The platform is an end-to-end solution designed to help contractors (roofing and construction professionals) streamline their communication and better manage their teams. From customer contacts to scheduling, boards to lead acquisition, jobs to payments, JobNimbus is the place to accurately update and track all company information. Company Specialties: - CRM (Customer Relationship Management) - Contact Management - Project Management - Job Management - Task Management - Document Management - Automations - Mobile App Company Website: JobNimbus 📊 Role Analysis Career Level: Mid-level (3-5 years of experience) Reporting Structure: Reports directly to the Marketing Director Work Arrangement: On-site, with hybrid/remote options available after 90 days Growth Opportunities: - Potential career progression into senior marketing or community management roles as the company grows. - Opportunities to work on high-impact projects and gain exposure to various aspects of the business. 🌍 Location & Work Environment Office Type: Modern, collaborative office space with open-concept work areas and private meeting rooms. Office Location: 3451 W Triumph Blvd, Suite 650, Lehi, Utah 84043, US Geographic Context: - Lehi, Utah, is a suburb of Salt Lake City, offering a mix of urban and rural living with easy access to outdoor recreation and cultural attractions. - The area experiences all four seasons, with mild winters and hot summers. Work Schedule: - Standard work hours are Monday through Friday, 9:00 AM to 5:00 PM, with a one-hour lunch break. - Flexible scheduling options are available, with the ability to work remotely after 90 days of employment. 💼 Interview & Application Insights Typical Process: 1. Phone or video screening to assess cultural fit and basic qualifications. 2. In-depth behavioral and situational interviews to evaluate problem-solving skills and cultural fit. 3. Final round interview with the hiring manager and/or team members to discuss the role and answer any questions. Key Assessment Areas: - Community management and engagement strategies - Content development and storytelling skills - Industry knowledge and trends awareness - Ability to work cross-functionally and collaborate with internal teams Application Tips: - Tailor your resume and cover letter to highlight relevant skills and experiences for this specific role. - Showcase your understanding of the JobNimbus platform and its value proposition for contractors. - Prepare examples of community management successes and content creation projects to discuss during the interview. ATS Keywords: Community Management, Content Development, Social Media, Event Planning, Competitive Analysis, Customer Advocacy, Empathy, Marketing, Collaboration, Problem Solving, Communication, Networking, Product Development, Brand Engagement, Industry Knowledge ASSUMPTION: The application process may take up to four weeks, with regular updates provided throughout. 🛠️ Tools & Technologies - JobNimbus platform (CRM & project management software) - Social media management tools (e.g., Hootsuite, Buffer) - Content creation and design tools (e.g., Canva, Adobe Creative Suite) - Project management and collaboration tools (e.g., Asana, Trello) - Google Workspace (Gmail, Google Drive, Google Docs) 👔 Cultural Fit Considerations Company Values: - Customer-centric: We prioritize the needs and success of our customers above all else. - Empowerment: We empower our team members to take ownership of their roles and make decisions that drive our collective success. - Collaboration: We work together, supporting each other's growth and celebrating our shared victories. - Innovation: We embrace continuous learning and improvement, always seeking new and better ways to serve our customers and team members. Work Style: - Fast-paced and dynamic, with a strong focus on results and continuous improvement. - Collaborative and supportive, with a emphasis on open communication and teamwork. - Data-driven and analytical, with a commitment to using data to inform decision-making and strategy. Self-Assessment Questions: - How do you align with JobNimbus' customer-centric approach, and what specific examples can you provide of putting customers first in your previous roles? - Describe a time when you took ownership of a project or situation, and how did you drive success through your actions? - How do you approach working collaboratively with team members, and can you share an example of a successful team project you've worked on? - How do you stay up-to-date with industry trends and best practices in community management and marketing, and what specific strategies have you implemented to drive engagement and growth in your previous roles? 🛑 Potential Challenges - Balancing the needs and expectations of a diverse community of contractors with varying levels of experience and technical proficiency. - Managing multiple priorities and projects simultaneously, often with tight deadlines. - Navigating the unique dynamics and requirements of the construction and roofing industries. 📈 Similar Roles Comparison - Community Manager (JobNimbus) vs. Community Manager (Tech Company): - JobNimbus: Focuses on the construction and roofing industries, requiring industry-specific knowledge and relationships. - Tech Company: Typically targets a broader range of industries, with a focus on technology and software users. - Community Manager (JobNimbus) vs. Marketing Manager (Construction Company): - JobNimbus: Emphasizes community building, engagement, and customer success, with a focus on content creation and event planning. - Construction Company: Centers on marketing strategies, branding, and lead generation, with a focus on market research and competitive analysis. 📝 Sample Projects - Community Onboarding Campaign: Develop and execute a comprehensive onboarding campaign to welcome new JobNimbus users and help them maximize their use of the platform. - Industry Event Planning: Collaborate with industry partners to plan and execute a JobNimbus-sponsored event, featuring keynote speakers, panel discussions, and networking opportunities for contractors and industry professionals. - Customer Success Story Series: Create a series of blog posts, videos, and social media content highlighting the success stories of JobNimbus users, showcasing how the platform has helped them grow their businesses and improve their workflows. 💡 Key Questions to Ask During Interview - What are the most significant challenges facing the JobNimbus community, and how does this role address those issues? - How does JobNimbus measure the success of its community management efforts, and what key performance indicators (KPIs) are most important for this role? - What opportunities exist for growth and professional development within the marketing and community management teams at JobNimbus? - How does JobNimbus approach working with industry influencers and partners to strengthen its brand presence and expand its community? 📝 Next Steps for Applicants To apply for this position: 1. Submit your application through this link. 2. Tailor your resume and cover letter to highlight relevant skills and experiences for this specific role, emphasizing your understanding of the JobNimbus platform and its value proposition for contractors. 3. Prepare examples of community management successes and content creation projects to discuss during the interview. 4. Follow up with the hiring manager one week after submitting your application to express your continued interest in the role. 5. If selected for an interview, be prepared to discuss your approach to community management, content development, and industry trends, as well as your fit with JobNimbus' company culture and values. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.