Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: Windsor Communities

🔹 Location: St. Petersburg, Florida

🔹 Job Type: Full-Time

🔹 Category: Real Estate - Property Management

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing the management of one to three properties
• Ensuring high standards of living for residents
• Financial management and budgeting
• Enhancing resident retention and satisfaction
• Collaborating with various teams for smooth operations

ASSUMPTION: This role requires a balance of financial acumen, customer service, and leadership skills to manage properties effectively and ensure resident satisfaction.

📋 Key Responsibilities

✅ Oversee the day-to-day operations of one to three properties

✅ Maintain high-quality living environments for residents

✅ Develop and implement strategies to control expenditures and achieve budgeted revenue

✅ Enhance resident retention and satisfaction through various engagement activities and programs

✅ Collaborate with the Sales Leadership Team, Support Services Hub, and Service Team to ensure smooth coordination across all aspects of the business

✅ Conduct regular meetings to provide feedback and guidance on overall property and sales-related performance goals and expectations

✅ Ensure adherence to the Procurement Policy in all purchase decisions, vendor selections, and invoice processing

✅ Address resident concerns promptly and effectively to maintain exceptional customer satisfaction

✅ Oversee the management of the resident renewal program to achieve company resident retention goals

✅ Assist at other Windsor Communities as directed by the Divisional Manager and perform additional assignments as directed

ASSUMPTION: This role involves a mix of strategic planning, hands-on management, and customer service, requiring strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: Bachelor's degree (B.A.) from a four-year college or university

Experience: Minimum of two years of related experience and/or training in property management

Required Skills:

• Proven leadership and team management skills
• Strong financial management and budgeting skills
• Excellent communication and customer service skills
• Ability to multitask and prioritize responsibilities
• Proficiency in Microsoft Office Suite

Preferred Skills:

• Experience with property management software
• Fluency in Spanish

ASSUMPTION: Candidates with relevant experience in property management, customer service, or a related field are strongly encouraged to apply.

💰 Compensation & Benefits

Salary Range: Starting at $74,000 annually, with a full range of $74,000 - $92,000 depending on years of experience, tenure, and location.

Benefits:

• 20% off housing at any Windsor Community
• Annual vacation and personal time, including paid sick and safe time, paid vacation time, paid parental leave, paid holidays, and floating days
• Medical, dental, and vision insurance
• Company-matched 401(k)
• Cell phone stipend, bi-annual apparel allowance, tuition assistance, and up to $300 annually for fitness reimbursement

Working Hours: Full-time, typically Monday through Friday, with on-call responsibilities as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for property management roles in the St. Petersburg, Florida area.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate - Property Management

Company Size: 501-1,000 employees

Founded: 1960, in Boston, MA

Company Description:

• Windsor Communities is an award-winning property management company that owns and operates over 55,000 units across the United States.
• Driven by its core values of Accountable, Inclusive, Energizing, and Courageous, Windsor strives to create communities where people feel truly cared for.
• The company has been recognized as the 1 property management community for overall customer satisfaction by the Kingsley Index for three consecutive years.

Company Specialties:

• Property Management
• Development
• Redevelopment
• Construction
• Real Estate

Company Website: http://www.windsorcommunities.com

ASSUMPTION: Windsor Communities is a well-established and reputable property management company with a strong focus on resident satisfaction and associate growth.

📊 Role Analysis

Career Level: Mid-level management

Reporting Structure: Reports directly to the Divisional Manager

Work Arrangement: On-site, with potential on-call responsibilities

Growth Opportunities:

• Advancement within the property management department
• Expansion into other aspects of the real estate industry
• Potential relocation to other Windsor Communities properties

ASSUMPTION: This role offers opportunities for professional growth and development within the company.

🌍 Location & Work Environment

Office Type: On-site, with multiple properties under management

Office Location(s): St. Petersburg, Florida

Geographic Context:

• St. Petersburg is located on the central west coast of Florida, with a population of approximately 250,000 people.
• The city offers a mix of urban and suburban living, with a variety of neighborhoods and amenities.
• St. Petersburg has a humid subtropical climate, with mild winters and hot, humid summers.

Work Schedule: Full-time, typically Monday through Friday, with on-call responsibilities as needed

ASSUMPTION: The work environment is fast-paced and dynamic, requiring strong organizational skills and the ability to multitask.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the Divisional Manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Property management experience and skills
• Leadership and team management abilities
• Financial management and budgeting proficiency
• Customer service and communication skills
• Problem-solving and decision-making capabilities

Application Tips:

• Highlight relevant experience and achievements in property management, customer service, or a related field
• Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
• Prepare for behavioral and situational interview questions that focus on problem-solving, leadership, and customer service scenarios

ATS Keywords: Property Management, Community Manager, Financial Management, Budgeting, Resident Retention, Customer Service, Team Management, Leadership, Real Estate

ASSUMPTION: The application process may vary depending on the specific needs of the company and the candidate pool.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Property management software (e.g., Yardi, AppFolio, etc.)
• Communication and collaboration tools (e.g., email, Slack, Microsoft Teams, etc.)

ASSUMPTION: Proficiency in Microsoft Office Suite and property management software is required for this role.

👔 Cultural Fit Considerations

Company Values:

• Accountable: Taking ownership of our responsibilities and delivering on our commitments
• Inclusive: Fostering a culture of belonging where everyone feels valued and respected
• Energizing: Creating positive and inspiring experiences for our residents and associates
• Courageous: Embracing change and taking calculated risks to drive innovation and growth

Work Style:

• Collaborative: Working together to achieve common goals and drive success
• Adaptable: Embracing change and adjusting to new situations as needed
• Results-driven: Focusing on delivering outcomes and achieving excellence

Self-Assessment Questions:

• How do you embody the core values of Accountable, Inclusive, Energizing, and Courageous in your daily work?
• How do you foster a collaborative and adaptable work environment, especially when facing challenges or changes?
• How do you prioritize and manage multiple responsibilities and deadlines to ensure the delivery of high-quality results?

ASSUMPTION: Candidates who align with Windsor Communities' core values and work style are more likely to succeed in this role.

⚠️ Potential Challenges

• Managing multiple properties and teams simultaneously
• Balancing financial management responsibilities with customer service and resident retention efforts
• Addressing resident concerns and issues promptly and effectively
• Adapting to changes in the real estate market and industry trends

ASSUMPTION: These challenges require strong organizational skills, adaptability, and the ability to multitask and prioritize responsibilities.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: Community Managers focus more on resident engagement and retention, while Property Managers oversee the day-to-day operations and maintenance of properties.
• Real Estate Industry Context: The real estate industry is dynamic and competitive, with a strong focus on customer satisfaction and market trends.
• Career Path Comparison: This role offers opportunities for professional growth and development within the property management department and the broader real estate industry.

ASSUMPTION: Understanding the differences between similar roles and the industry context can help candidates tailor their applications and prepare for interviews.

📝 Sample Projects

• Developing and implementing a resident retention program to improve satisfaction and reduce turnover
• Collaborating with the Sales Leadership Team to create targeted marketing campaigns to attract and retain residents
• Overseeing the management of a multi-million dollar budget, ensuring adherence to the Procurement Policy and achieving budgeted revenue

ASSUMPTION: These sample projects highlight the key responsibilities and required skills for the Community Manager role.

❓ Key Questions to Ask During Interview

• How does the company support the professional growth and development of its associates?
• What are the key priorities for this role in the first 90 days?
• How does the company measure and evaluate the success of its Community Managers?
• What are the most rewarding and challenging aspects of working as a Community Manager at Windsor Communities?
• How does the company foster a culture of collaboration and adaptability among its associates?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Windsor Communities job portal
• Tailor your resume and cover letter to highlight your relevant experience and skills in property management, customer service, or a related field
• Prepare for behavioral and situational interview questions that focus on problem-solving, leadership, and customer service scenarios
• Research Windsor Communities and the real estate industry to demonstrate your knowledge and enthusiasm for the role
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.