Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: TM ASSOCIATES MANAGEMENT INC

🔹 Location: Lawrence, Michigan, United States

🔹 Job Type: On-site

🔹 Category: Real Estate

🔹 Date Posted: 2025-04-15

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing day-to-day operations of residential communities
• Ensuring high tenant satisfaction and occupancy rates
• Managing and supervising on-site staff and maintenance personnel
• Coordinating with regional management and owners
• Administering rental programs and conducting resident recertification

ASSUMPTION: This role requires a balance of customer service, administrative, and supervisory skills. It involves a significant amount of on-site presence and may require occasional work on weekends or evenings.

📋 Key Responsibilities

✅ Provide exceptional customer service to tenants, addressing concerns and complaints promptly and professionally

✅ Maintain high occupancy rates through effective marketing and tenant retention strategies

✅ Oversee maintenance operations, ensuring efficient mechanical operations and adequate buildings and equipment

✅ Conduct regular inspections of the property, documenting conditions, and recommending corrective measures

✅ Manage and supervise on-site staff, including maintenance personnel, and provide guidance on policies and procedures

✅ Prepare reports on property condition, maintenance operations, and other relevant data

✅ Coordinate with regional management and owners on evictions, lease violations, and special arrangements

✅ Handle rent collection and record keeping, including frequent trips to banks

✅ Develop and implement site activities for residents, such as special events and recreation activities

✅ Prepare and respond to all pertinent correspondence

✅ Attend mandatory meetings and seminars

ASSUMPTION: This role may require occasional work on weekends or evenings to accommodate tenant needs and attend mandatory meetings or events.

🎯 Required Qualifications

Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

Experience: 2-5 years of experience in community management, property management, or a related field

Required Skills:

• Excellent communication skills, both oral and written, in English
• Strong organizational and time management skills
• Proven leadership and supervisory skills
• Basic arithmetic skills
• Valid driver's license with an acceptable driving record
• Ability to pass a background check and drug screen

Preferred Skills:

• Bilingual or multilingual skills
• Experience with property management software
• Knowledge of affordable housing regulations and LIHTC programs

ASSUMPTION: Candidates with experience in affordable housing or multifamily residential management may be preferred. Bilingual or multilingual skills could be an asset in diverse communities.

💰 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (based on industry standards for a community manager with 2-5 years of experience in the real estate sector in Michigan)

Benefits:

• Full medical, dental, and vision insurance at an affordable rate on the first day after the first full calendar month of employment
• 401K match program, eligible to start contributing on the first day of employment
• Training and development opportunities
• Potential for career growth within the company

Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with occasional weekend or evening work required

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications. The working hours may fluctuate based on tenant needs and property management demands.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically residential property management, with a focus on affordable housing

Company Size: 201-500 employees, providing a mid-sized company environment with opportunities for growth and career advancement

Founded: 1978, with over four decades of experience in the industry

Company Description:

• TM Associates Management, Inc. (TMAM) is one of the mid-Atlantic area's most reputable full-service residential property management companies, with over 10,000 units under management
• TMAM excels in the management of conventional and affordable housing, with LIHTC, HUD, USDA-RD, and/or Bond financing
• The company is committed to providing exceptional service to its residents and clients, with a focus on knowledge, investment, and transformation

Company Specialties:

• Affordable housing management
• Conventional residential property management
• LIHTC, HUD, USDA-RD, and Bond financing management

Company Website: http://www.tmamgroup.com

ASSUMPTION: TM ASSOCIATES MANAGEMENT INC is a well-established company in the real estate industry, with a strong focus on affordable housing and a commitment to providing exceptional service to its residents and clients.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and advancement within the company

Reporting Structure: The Community Manager reports directly to the Regional Manager and indirectly to the Management Agent (TMAM) and the company's officers

Work Arrangement: On-site, with a significant amount of time spent at the property and occasional work on weekends or evenings

Growth Opportunities:

• Advancement to a Regional Manager or other leadership roles within the company
• Expanding skills and knowledge through training and development opportunities
• Gaining experience in various aspects of property management and affordable housing

ASSUMPTION: This role provides an opportunity for career growth and development within the company, with potential advancement to leadership positions or other specialized roles in property management.

🌍 Location & Work Environment

Office Type: On-site, with a significant amount of time spent at the property

Office Location(s): Lawrence, Michigan, United States

Geographic Context:

• Lawrence, Michigan, is a small city with a population of approximately 1,000 people, located in the southern part of the state
• The area offers a mix of urban and rural living, with easy access to nearby cities and outdoor recreational opportunities
• The cost of living in Lawrence is relatively low compared to other areas in Michigan

Work Schedule: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with occasional weekend or evening work required

ASSUMPTION: The work environment for this role is primarily on-site, with a significant amount of time spent at the property. The geographic context of Lawrence, Michigan, offers a mix of urban and rural living, with easy access to nearby cities and outdoor recreational opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the Human Resources department
• In-person or virtual interview with the Regional Manager
• Background check and drug screen
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills and experience
• Communication and interpersonal skills
• Leadership and supervisory skills
• Problem-solving and decision-making abilities
• Knowledge of property management principles and practices

Application Tips:

• Highlight relevant experience in community management, property management, or a related field
• Demonstrate strong communication and leadership skills in your resume and cover letter
• Tailor your application to emphasize your ability to provide exceptional customer service and manage tenant relations
• Prepare examples of how you have handled challenging tenant situations or supervised staff in previous roles

ATS Keywords: Community Management, Property Management, Tenant Relations, Customer Service, Staff Supervision, Affordable Housing, Residential Property Management, Maintenance Oversight, Report Preparation

ASSUMPTION: The application process for this role may involve multiple interviews and assessments to evaluate the candidate's customer service, communication, and leadership skills, as well as their knowledge of property management principles and practices.

🛠️ Tools & Technologies

• Property management software (e.g., Yardi, AppFolio, or similar platforms)
• Microsoft Office Suite (Word, Excel, Outlook)
• Google Workspace (Gmail, Google Drive, Google Docs)
• Smartphone and mobile device for communication and property management tasks

ASSUMPTION: The tools and technologies required for this role may vary depending on the company's specific property management software and communication platforms. Familiarity with Microsoft Office Suite and Google Workspace is generally expected.

👔 Cultural Fit Considerations

Company Values:

• Knowledge: TMAM is committed to continuous learning and improvement
• Investment: The company invests in its employees, residents, and communities
• Transformation: TMAM strives to create positive change and enhance the lives of its residents

Work Style:

• Customer-focused: TMAM prioritizes exceptional service to its residents and clients
• Collaborative: The company fosters a team-oriented work environment
• Adaptable: TMAM encourages employees to be flexible and responsive to changing needs and circumstances

Self-Assessment Questions:

• Do you have a passion for providing exceptional customer service and supporting residents in their housing needs?
• Are you able to work collaboratively with a team and adapt to changing priorities and demands?
• Do you share TMAM's commitment to knowledge, investment, and transformation in the communities it serves?

ASSUMPTION: TM ASSOCIATES MANAGEMENT INC values employees who are customer-focused, collaborative, and adaptable, with a commitment to the company's mission and values.

⚠️ Potential Challenges

• Managing tenant expectations and resolving conflicts in a professional and timely manner
• Balancing the demands of on-site management with administrative tasks and reporting requirements
• Adapting to the unique needs and characteristics of each residential community
• Maintaining high occupancy rates in a competitive housing market

ASSUMPTION: This role may present challenges in managing tenant relations, balancing on-site management with administrative tasks, and adapting to the unique needs of each residential community. However, these challenges can be overcome with strong communication, organizational, and problem-solving skills.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: While both roles involve overseeing residential communities, the Community Manager focuses more on tenant relations and on-site management, while the Property Manager may have more responsibility for financial management and strategic planning
• Real Estate Industry Context: The real estate industry is competitive and dynamic, with a strong focus on customer service and tenant satisfaction
• Career Path Comparison: Community Manager is often a stepping stone to roles such as Regional Manager, Assistant Property Manager, or other specialized positions in property management

ASSUMPTION: The Community Manager role is similar to the Property Manager role but focuses more on on-site management and tenant relations. The real estate industry is competitive and dynamic, with a strong focus on customer service and tenant satisfaction. The Community Manager role can serve as a stepping stone to other positions in property management.

📝 Sample Projects

• Developing and implementing a resident retention program to improve occupancy rates
• Coordinating with maintenance personnel to address deferred maintenance and property deficiencies
• Preparing detailed reports on property condition, maintenance operations, and other relevant data for regional management and owners

ASSUMPTION: Sample projects for this role may involve developing resident retention programs, coordinating maintenance efforts, and preparing detailed reports on property condition and maintenance operations.

❓ Key Questions to Ask During Interview

• How does TM ASSOCIATES MANAGEMENT INC support the professional development and growth of its Community Managers?
• What are the most challenging aspects of managing this particular residential community, and how have previous Community Managers addressed them?
• How does TMAM balance the need for on-site management with the administrative and reporting requirements of the role?
• What opportunities are there for collaboration and teamwork with other TMAM staff and regional management?
• How does TMAM approach resident retention and tenant satisfaction in its affordable housing communities?

ASSUMPTION: During the interview, candidates should ask questions that demonstrate their interest in the role, the company, and the specific challenges and opportunities presented by the position. Questions should focus on professional development, teamwork, and the company's approach to resident retention and tenant satisfaction.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience in community management, property management, or a related field, with a focus on customer service, leadership, and problem-solving skills
• Prepare examples of how you have handled challenging tenant situations or supervised staff in previous roles
• Follow up with the Human Resources department one week after submitting your application to confirm receipt and inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.