Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: Sparrow Partners

🔹 Location: Surprise, Arizona

🔹 Job Type: Full-Time

🔹 Category: Real Estate - Property Management

🔹 Date Posted: April 15, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing daily operations of a 55+ Active Adult community
• Leading and developing a team to achieve high community member satisfaction and retention
• Achieving budgeted financial and operational goals
• Executing Sparrow's Lifestyle & Engagement program centered around Strengthen your Body, Sharpen your Mind, Share your Gifts
• Ensuring the community meets Sparrow's standards for show quality

ASSUMPTION: This role requires a high level of management experience and a passion for creating thriving communities.

📋 Key Responsibilities

✅ Manage and lead all phases of on-site operations, including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams

✅ Hire, train, develop, motivate, and inspire a team to achieve high community member satisfaction and retention

✅ Develop strong personal relationships with community members, solicit feedback, and strive to continually improve community member experiences

✅ Maintain high expectations for the upkeep of the community and swiftly address concerns

✅ Keep team apprised of organizational updates and priorities

✅ Achieve established budgeted financial and operational goals, including revenue, occupancy, and expense management

✅ Use YARDI to monitor apartment availability, qualify prospects, and manage community member data

✅ Lead sales culture, motivate and inspire the team to provide a high-quality prospect experience and meet sales goals

✅ Maintain a strong understanding of local comps and Sparrow's unique differentiators/value proposition

✅ Ensure an active community social media presence to promote the Sparrow lifestyle externally

✅ Promote high community member retention by taking a proactive, personalized approach to upcoming renewals

ASSUMPTION: This role requires strong leadership, communication, and organizational skills to manage daily operations and achieve community member satisfaction and retention goals.

🎯 Required Qualifications

Education: High school diploma

Experience: Minimum of 8+ years of professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitality

Required Skills:

• Proven management experience
• Budget management skills
• Effective communication skills and conflict resolution
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations
• Proficient in Microsoft Word, Excel, and Outlook
• Servant leader mindset and passionate about making a difference in other's lives
• Devoted sense of accountability and solution-oriented
• Must have general knowledge of OSHA, ADA, and Fair Housing regulations
• Must have reliable transportation; flexibility to work a regular Mon-Fri schedule and nights, weekends, and/or holidays when required
• Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance

Preferred Skills:

• Experience using YARDI or other property management software

ASSUMPTION: This role requires a high level of management experience and specific skills related to property management and community engagement.

💰 Compensation & Benefits

Salary Range: $70,000 - $90,000 per year (based on industry standards for a Community Manager with 10+ years of experience in the multifamily housing industry in the Phoenix, AZ area)

Benefits:

• Competitive bonus opportunities
• Generous paid time off
• Comprehensive health, dental, and vision benefits
• 401k retirement plan with robust employer match
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

Working Hours: Full-time, Monday-Friday schedule with flexibility to work nights, weekends, and/or holidays when required

ASSUMPTION: The salary range is estimated based on industry standards for a Community Manager with the required experience level in the Phoenix, AZ area. Actual salary may vary based on individual qualifications and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate - Property Management

Company Size: 201-500 employees

Founded: 2017

Company Description:

• Founded in 2017, Sparrow is at the forefront of one of the fastest-growing housing segments in the nation focused on Active Adult 55+ communities
• Sparrow's mission is to create thriving communities that feel like home through thoughtful design, state-of-the-art construction, and highly engaged management
• Sparrow is based in Austin, Texas, with offices in Dallas, Phoenix, and Sarasota, and communities across the southern US

Company Specialties:

• Commercial Real Estate
• Multifamily
• Acquisitions
• Development
• Property Management

Company Website: http://www.sparrow-partners.com

ASSUMPTION: Sparrow Partners is a growing real estate company specializing in Active Adult 55+ communities, with a focus on creating thriving communities through thoughtful design, construction, and management.

📊 Role Analysis

Career Level: Experienced (10+ years of professional management experience)

Reporting Structure: Reports directly to the Regional Manager

Work Arrangement: On-site, full-time, with flexibility to work nights, weekends, and/or holidays when required

Growth Opportunities:

• Potential for career advancement within the company as Sparrow continues to grow and expand
• Opportunities to gain experience in various aspects of property management and community engagement
• Potential to work on special projects and initiatives to drive company growth and success

ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to gain experience in various aspects of property management and community engagement.

🌍 Location & Work Environment

Office Type: On-site community management office

Office Location(s): Surprise, Arizona

Geographic Context:

• Surprise, Arizona, is a suburb of Phoenix with a population of approximately 132,000 people
• The area has a hot desert climate, with mild winters and very hot summers
• Surprise is home to several retirement communities and offers a variety of recreational activities, including golf courses, parks, and cultural events

Work Schedule: Full-time, Monday-Friday schedule with flexibility to work nights, weekends, and/or holidays when required

ASSUMPTION: The Surprise, Arizona, location offers a unique opportunity to work in a growing suburban area with a focus on retirement communities and a variety of recreational activities.

💼 Interview & Application Insights

Typical Process:

• Online application review
• Phone or video screen with the Regional Manager
• On-site interview with the Regional Manager and a panel of community team members
• Background check and reference check
• Job offer

Key Assessment Areas:

• Management experience and leadership skills
• Communication and interpersonal skills
• Problem-solving and decision-making skills
• Familiarity with property management software and relevant housing regulations
• Alignment with Sparrow's mission and values

Application Tips:

• Tailor your resume and cover letter to highlight your management experience and relevant skills
• Be prepared to discuss your experience with budget management, team leadership, and community engagement
• Demonstrate your passion for creating thriving communities and making a positive impact on the lives of community members
• Follow up with the hiring manager after your interview to express your interest in the role

ATS Keywords: Community Manager, Property Management, Multifamily Housing, Active Adult, Budget Management, Team Leadership, Community Engagement, YARDI, Microsoft Word, Microsoft Excel, Microsoft Outlook, Fair Housing, OSHA, ADA

ASSUMPTION: The interview process for this role will focus on assessing the candidate's management experience, leadership skills, and alignment with Sparrow's mission and values.

🛠️ Tools & Technologies

• YARDI property management software
• Microsoft Word, Excel, and Outlook
• Social media platforms (for community engagement)

ASSUMPTION: This role requires proficiency in YARDI property management software, Microsoft Word, Excel, and Outlook, as well as familiarity with social media platforms for community engagement.

👔 Cultural Fit Considerations

Company Values:

• Purpose-driven culture
• Rewarding work
• Competitive bonus opportunities
• Generous paid time off
• Comprehensive health, dental, and vision benefits
• 401k retirement plan with robust employer match
• Milestone anniversary rewards

Work Style:

• Collaborative and team-oriented
• Results-driven and goal-oriented
• Adaptable and flexible
• Passionate about creating thriving communities

Self-Assessment Questions:

• Do you have a proven track record of success in managing a team to achieve high community member satisfaction and retention?
• Are you passionate about creating thriving communities and making a positive impact on the lives of community members?
• Do you have strong communication and interpersonal skills, as well as the ability to navigate conflict?
• Are you adaptable and flexible, with the ability to work a regular Monday-Friday schedule and nights, weekends, and/or holidays when required?

ASSUMPTION: Sparrow Partners values a collaborative and team-oriented work style, with a focus on creating thriving communities and making a positive impact on the lives of community members.

⚠️ Potential Challenges

• Managing a team to achieve high community member satisfaction and retention can be challenging and requires strong leadership and communication skills
• Working nights, weekends, and/or holidays when required may be necessary to ensure community member satisfaction and retention
• The Surprise, Arizona, location may require adaptation to a new geographic area and climate
• Budget management and financial goal achievement may require careful planning and execution

ASSUMPTION: This role may present challenges related to team management, work-life balance, geographic adaptation, budget management, and financial goal achievement.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: Community Manager focuses more on community engagement and member satisfaction, while Property Manager may have a broader scope of responsibilities, including financial management and maintenance oversight
• Active Adult vs. Multifamily: Active Adult communities cater to a specific demographic (55+), while multifamily communities may have a broader age range and family composition
• Community Manager career path: Community Manager may progress to Regional Manager, Vice President, or other executive roles within the company

ASSUMPTION: This role may differ from other property management roles in its focus on community engagement and member satisfaction, as well as its specific demographic focus on Active Adult communities.

📝 Sample Projects

• Developing and executing a community engagement program centered around the pillars of Strengthen your Body, Sharpen your Mind, Share your Gifts
• Managing a team to achieve high community member satisfaction and retention through exceptional service and authentic relationship building
• Collaborating with the Regional Manager to achieve budgeted financial and operational goals, including revenue, occupancy, and expense management

ASSUMPTION: This role may involve developing and executing community engagement programs, managing teams to achieve high community member satisfaction and retention, and collaborating with regional management to achieve financial and operational goals.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does Sparrow support the professional development and growth of its Community Managers?
• What is the typical career path for a Community Manager at Sparrow?
• How does Sparrow measure and evaluate the success of its community engagement programs?
• What is the work-life balance like for Community Managers at Sparrow?

ASSUMPTION: Asking these questions during the interview can help you better understand the role's priorities, growth opportunities, and work-life balance.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your management experience and relevant skills
• Prepare for your interview by researching Sparrow Partners and the Active Adult 55+ community management industry
• Follow up with the hiring manager after your interview to express your interest in the role
• If selected for the position, complete a background check and reference check

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.