Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: Associa

🔹 Location: Troy, Michigan

🔹 Job Type: Full-Time

🔹 Category: Real Estate

🔹 Date Posted: April 4, 2025

🔹 Experience Level: 1-3 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing the daily operations and administration of a community association
• Serving as the primary liaison between the association board, homeowners, and vendors
• Managing the community's budget, financial reports, and delinquency rates
• Coordinating and attending board meetings, community events, and architectural review processes
• Supervising staff and vendor performance, ensuring compliance with policies and procedures

ASSUMPTION: This role requires a high level of organizational skills, strong communication, and the ability to manage multiple priorities effectively. The ideal candidate will have a solid understanding of community management principles and experience working with homeowners associations.

📋 Key Responsibilities

✅ Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.

✅ Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.

✅ Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.

✅ Ensure Associa community management tools are being effectively developed and utilized.

✅ Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.

✅ Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures.

✅ Monitor corporate and client delinquency rates and collections process for account portfolio.

✅ Attend Board meetings per the management agreement and community events as needed.

✅ Prepare Board packages according to established time frames.

✅ Ensure Board of Directors is aware of legal actions involving the Association.

✅ Maintain unit and contract files relating to the operations of the Association.

✅ Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.

✅ Responsible for maintenance of C3 data base, including updating resident information.

✅ Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.

✅ Responsible for oversight of Associa staff as contract provides.

✅ Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.

✅ Oversee the AP process in accordance with Associa home office processes and procedures.

✅ Other duties as assigned.

ASSUMPTION: This role requires a high level of multitasking, attention to detail, and the ability to work independently with minimal supervision. The ideal candidate will have experience in community management and a strong understanding of the real estate industry.

🎯 Required Qualifications

Education: Associate's Degree or Bachelor's Degree Preferred

Experience: 1-3 years of Community Association experience

Required Skills:

• Proficient knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
• Knowledge of communities/property/real estate and homeowners associations
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
• Proficient knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
• Knowledge of conflict resolution techniques
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Professional customer service skills
• Self-motivated, proactive, detail oriented, and a team player
• Time management and time critical prioritization skills

Preferred Skills:

• Experience with community management software
• Fluency in a second language (Spanish, French, etc.)

ASSUMPTION: While an Associate's or Bachelor's degree is preferred, relevant experience in community management may be considered in lieu of formal education. The ideal candidate will possess strong organizational skills, excellent communication, and the ability to manage multiple priorities effectively.

💰 Compensation & Benefits

Salary Range: $45,000 - $65,000 per year (Based on industry standards for Community Managers with 1-3 years of experience in the Troy, MI area)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee assistance program
• Professional development opportunities

Working Hours: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with some flexibility for attending evening board meetings and community events)

ASSUMPTION: The salary range provided is an estimate based on industry standards for Community Managers with 1-3 years of experience in the Troy, MI area. Actual compensation may vary based on factors such as relevant experience, education, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate

Company Size: 10,001+ employees

Founded: 1979

Company Description:

• Associa is a leading community management company, serving more than 7.5 million residents worldwide
• With over 300 branch offices across North America, Associa provides professional management services to homeowners associations, condominium associations, and master planned communities
• The company is committed to delivering exceptional customer service and innovative solutions to its clients

Company Specialties:

• Property Management
• Accounting & Financial Services
• Association & Developer Consulting
• Real Estate
• Tile & Collection Services
• Single Family HOAs & Master Planned Communities
• High Rise
• Loft & Condominium Hotels
• Mixed Use Developments

Company Website: www.associaonline.com

ASSUMPTION: Associa is a well-established company with a strong reputation in the real estate industry. The company's size and experience make it an attractive employer for individuals seeking a stable and supportive work environment.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: Reports directly to the Branch Manager or Regional Manager

Work Arrangement: On-site, full-time, with some flexibility for attending evening board meetings and community events

Growth Opportunities:

• Advancement to Senior Community Manager or other management roles within the company
• Expansion of responsibilities and portfolio of communities managed
• Professional development opportunities, such as training and certifications

ASSUMPTION: This role offers significant opportunities for career growth and advancement within the company. The ideal candidate will be proactive, motivated, and eager to take on new challenges and responsibilities.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): Troy, Michigan

Geographic Context:

• Troy is a suburb of Detroit, located in Oakland County, Michigan
• The area offers a mix of urban and suburban living, with easy access to shopping, dining, and entertainment options
• Troy has a diverse population and a strong sense of community

Work Schedule: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with some flexibility for attending evening board meetings and community events)

ASSUMPTION: The Troy office offers a professional and collaborative work environment, with easy access to amenities and resources. The ideal candidate will be comfortable working in an office setting and be able to manage their time effectively to balance work and personal responsibilities.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screen to assess qualifications and fit for the role
• In-person or virtual interview with the Branch Manager or Regional Manager
• Final interview with the hiring manager or a panel of Associa team members
• Background check and reference verification

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and critical thinking abilities
• Understanding of community management principles and best practices
• Adaptability and flexibility in a fast-paced environment

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Be prepared to discuss your experience with homeowners associations and community management
• Research Associa and the real estate industry to demonstrate your knowledge and enthusiasm for the role
• Prepare questions to ask the interviewer about the company, the role, and the team

ATS Keywords: Community Management, Homeowners Association, Real Estate, Property Management, Customer Service, Communication Skills, Time Management, Microsoft Office

ASSUMPTION: The interview process for this role is designed to assess the candidate's qualifications, fit, and cultural alignment with Associa. The ideal candidate will be proactive, motivated, and eager to take on new challenges and responsibilities.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Community management software (e.g., TOPS, C3, etc.)
• Project management tools (e.g., Asana, Trello, etc.)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams, etc.)

ASSUMPTION: The ideal candidate will have experience with Microsoft Office Suite and community management software. Familiarity with project management and communication tools is a plus.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Service
• Excellence
• Community
• Innovation

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and proactive
• Strong communication and interpersonal skills

Self-Assessment Questions:

• Do you have experience working with homeowners associations and community management?
• Are you comfortable working in a fast-paced, dynamic environment?
• Do you possess strong communication, interpersonal, and problem-solving skills?
• Are you motivated, proactive, and eager to take on new challenges and responsibilities?

ASSUMPTION: Associa values candidates who are motivated, proactive, and eager to take on new challenges and responsibilities. The ideal candidate will be a strong communicator, problem solver, and team player with a passion for community management.

⚠️ Potential Challenges

• Managing multiple priorities and deadlines in a fast-paced environment
• Dealing with difficult homeowners or board members
• Navigating complex regulations and legal requirements
• Adapting to changes in the real estate industry and market conditions

ASSUMPTION: The ideal candidate will be adaptable, resilient, and able to manage multiple priorities and challenges effectively in a fast-paced environment.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: Community Managers focus on the day-to-day operations and administration of a single community, while Property Managers oversee multiple properties and may have more strategic and financial responsibilities
• Community Manager vs. Association Manager: Community Managers and Association Managers both work with homeowners associations, but Community Managers may have more direct contact with homeowners and residents, while Association Managers may have more strategic and financial responsibilities
• Career Path: Community Manager → Senior Community Manager → Regional Manager → Vice President of Community Management

ASSUMPTION: The ideal candidate will be motivated, proactive, and eager to take on new challenges and responsibilities, with a long-term career goal of advancing to a senior or management role within the company.

📝 Sample Projects

• Developing and implementing a new community management plan for a master-planned community
• Managing the budget and financial reporting process for a high-rise condominium association
• Coordinating and overseeing a special project, such as a capital improvement or renovation

ASSUMPTION: The ideal candidate will have experience with community management projects and be able to demonstrate their ability to manage multiple priorities and challenges effectively.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does Associa support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Associa foster a culture of collaboration and teamwork among its employees?
• What are the most rewarding aspects of working as a Community Manager at Associa?

ASSUMPTION: The ideal candidate will be proactive, motivated, and eager to take on new challenges and responsibilities. They will also be a strong communicator, problem solver, and team player with a passion for community management.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare questions to ask the interviewer about the company, the role, and the team
• Research Associa and the real estate industry to demonstrate your knowledge and enthusiasm for the role
• Follow up with the hiring manager within 24 hours of your interview to express your appreciation and reiterate your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.