Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: ACC Management Group, Inc.

🔹 Location: Boyceville, Wisconsin, United States

🔹 Job Type: On-site, Full-Time

🔹 Category: Real Estate

🔹 Date Posted: April 14, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing 42 units of Section 8 property in Dunn County, Wisconsin
• Ensuring complexes and vacancies are ready for showings and move-in dates
• Managing resident relations and addressing concerns
• Supervising on-site property employees
• Maintaining compliance with company policies and fair housing laws

ASSUMPTION: This role requires a balance of customer service, management, and regulatory compliance skills. Familiarity with Section 8 or Section 42 housing is preferred but not required.

📋 Key Responsibilities

✅ Ensure complexes and vacancies are ready for showings and move-in dates

✅ Effectively communicate property features and amenities to prospects

✅ Answer questions and address concerns from prospects and residents

✅ Conduct showings of vacant units to interested prospects

✅ Greet walk-in traffic during open office hours and attend to all needs, questions, or complaints

✅ Address resident concerns and maintenance requests in a timely manner

✅ Process all paperwork in accordance with company policies and Fair Housing requirements

✅ Collect payment of rent according to company procedures and policies

✅ Handle and process all delinquency matters and reporting as needed

✅ Maintain strong resident relations and lead all resident relations matters or concerns

✅ Maintain relationships with vendors, suppliers, and professionals servicing the company and/or property

✅ Record and document all resident correspondence and accident/emergency situations

✅ Maintain all resident and maintenance files, accounting records, budget, and marketing binders

✅ Oversee and supervise all maintenance activity of employees and independent contractors

✅ Manage and provide proper training, guidance, and coaching to on-site property employees

✅ Recommend and assist with marketing efforts to ensure effective and creative strategy implementation

✅ Maintain a current working knowledge and adhere to the fair housing laws, its policies, and practices

✅ Coordinate, plan, and review with the Regional Manager the next year's budget allowance for approval

✅ Complete all assigned reports and/or projects to the Regional Manager by the required deadline

ASSUMPTION: This role involves a mix of customer-facing tasks, administrative duties, and team management. Strong communication, organizational, and leadership skills are essential for success.

🎯 Required Qualifications

Education: High School diploma or equivalent required

Experience: 1-2 years of property management or industry-related experience required

Required Skills:

• Knowledge of project-based Section 8 or Section 42 experience (preferred)
• Knowledge of fair housing laws (preferred)
• Proficient with computer software applications in word processing, spreadsheets, database, and presentation software (MS Outlook, Word, and Excel)
• Experience with Onesite software (preferred)
• Valid driver's license with acceptable driving record
• Flexibility with working hours and availability for later hours or Saturdays as needed
• Ability to prioritize and possess efficient time management skills
• Demonstrates excellent verbal and written communication skills
• Strong customer service skills with ability to handle complaints in a positive and time-efficient manner
• Goal-oriented and team player
• Ability to work independently under tight deadlines
• Exhibits a high degree of professionalism and respect through appearance and interactions with others

Preferred Skills:

• Knowledge of Onesite software

ASSUMPTION: While a background in property management is preferred, ACC is willing to train the right candidate with transferable skills and a strong work ethic.

💰 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (based on experience and industry standards for property management roles in Wisconsin)

Benefits:

• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Life insurance
• 401K with company match
• Paid time off (vacation, sick, and holidays)
• Bonus opportunities

Working Hours: Full-time, Monday-Friday, with flexibility for later hours or Saturdays as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for property management roles in Wisconsin. The actual salary may vary based on the candidate's experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically Affordable Housing and Property Management

Company Size: 201-500 employees (mid-size company, offering opportunities for growth and career development)

Founded: ACC Management Group, Inc. was founded in Wisconsin and has since grown to manage over 9,000 apartment units throughout Wisconsin and northern Illinois

Company Description:

• ACC Management Group, Inc. is a full-service, third-party property management firm specializing in luxury and affordable housing in various State and Federal Programs, including Section 42-Tax Credit, Section 8, and Section 515-Rural Development.
• The company's mission is to provide exceptional housing by building partnerships for successful living, with a vision to be a highly regarded Property Management Company, passionate about a culture of empowerment and intentional growth.
• ACC's values include teamwork, open communication, empowerment, accountability, flexibility, adaptability, and change management.

Company Specialties:

• Property Management
• Affordable Housing
• Compliance
• REAC
• Section 42
• Section 8
• Section 515
• RAD
• HOME

Company Website: http://accmanagementgroup.com/

ASSUMPTION: ACC Management Group, Inc. is a well-established company with a strong focus on employee growth and development, offering a comprehensive set of services for all property management needs.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and advancement within the company

Reporting Structure: The Community Manager reports directly to the Regional Manager and oversees on-site property employees, including maintenance technicians, assistant community managers, leasing agents, and cleaners

Work Arrangement: On-site, full-time, with flexibility for later hours or Saturdays as needed

Growth Opportunities:

• ACC offers a variety of employment opportunities, such as Janitorial/Groundskeeping, Property Maintenance, Assistant Community Manager, Community Manager, Area Manager, Regional Manager, Compliance, Accounting, Recruitment & HR, Office Administrative, Marketing, Training, and more

ASSUMPTION: This role offers opportunities for career growth and development within the company, as ACC Management Group, Inc. is an all-encompassing property management company.

🌍 Location & Work Environment

Office Type: Professional office environment

Office Location(s): Boyceville, Wisconsin

Geographic Context:

• Boyceville is a small city in Dunn County, Wisconsin, with a population of approximately 1,200 people
• The area offers a mix of rural and small-town living, with nearby access to larger cities like Eau Claire and Minneapolis-St. Paul
• The region is known for its outdoor recreation opportunities, including hunting, fishing, hiking, and skiing

Work Schedule: Full-time, Monday-Friday, with flexibility for later hours or Saturdays as needed

ASSUMPTION: The Boyceville location offers a small-town atmosphere with easy access to nearby amenities and outdoor recreation opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening with the HR department
• In-person or video interview with the hiring manager
• Background check and reference checks
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills and experience
• Property management experience and knowledge
• Communication and interpersonal skills
• Problem-solving and decision-making abilities
• Leadership and team management skills

Application Tips:

• Tailor your resume to highlight relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your customer service, problem-solving, and leadership skills
• Research ACC Management Group, Inc. and the Boyceville location to demonstrate your interest and understanding of the company and its properties

ATS Keywords: Property Management, Community Manager, Section 8, Section 42, Fair Housing, Customer Service, Team Management, Resident Relations, Maintenance Coordination, Budget Management, Marketing Strategy, Record Keeping, Flexibility, Professionalism

ASSUMPTION: ACC Management Group, Inc. uses an Applicant Tracking System (ATS) to filter and manage job applications. Including relevant keywords in your resume can help your application stand out and increase your chances of being selected for an interview.

🛠️ Tools & Technologies

• Onesite software (preferred)
• Microsoft Office Suite (Word, Excel, Outlook)
• Property management software (e.g., Yardi, AppFolio, Buildium)

ASSUMPTION: Familiarity with Onesite software and property management software is preferred but not required. ACC Management Group, Inc. will provide training for the right candidate.

👔 Cultural Fit Considerations

Company Values:

• Teamwork
• Open Communication
• Empowerment
• Accountability
• Flexibility, Adaptability, Change Management

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and goal-oriented
• Strong communication and interpersonal skills
• Professional and respectful

Self-Assessment Questions:

• Do you thrive in a collaborative, team-oriented environment?
• Are you adaptable and able to handle changes in priorities and workload?
• Do you have strong communication and interpersonal skills, with the ability to build and maintain relationships with residents, vendors, and team members?
• Are you goal-oriented and driven to succeed in a fast-paced, dynamic work environment?

ASSUMPTION: ACC Management Group, Inc. values a strong cultural fit and looks for candidates who align with their mission, vision, and values.

⚠️ Potential Challenges

• Managing resident concerns and complaints in a professional and timely manner
• Balancing multiple responsibilities, including customer service, administrative duties, and team management
• Maintaining compliance with company policies and fair housing laws
• Adapting to changes in priorities and workload

ASSUMPTION: These challenges can be overcome with strong communication, organizational, and leadership skills, as well as a commitment to continuous learning and development.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: While both roles involve managing properties and residents, the Community Manager focuses more on customer service and resident relations, while the Property Manager has a broader scope, including financial management and strategic planning
• Real Estate Industry Context: ACC Management Group, Inc. specializes in affordable housing and property management, with a focus on Section 8 and Section 42 properties. This role may differ from other property management roles in the real estate industry, which may focus more on market-rate or luxury properties
• Career Path Comparison: The Community Manager role can serve as a stepping stone to other management positions within ACC Management Group, Inc., such as Assistant Community Manager, Area Manager, or Regional Manager

ASSUMPTION: This role offers opportunities for career growth and development within the company, with a clear path to advancement for high-performing candidates.

📝 Sample Projects

• Developing and implementing a marketing strategy to increase occupancy rates and resident satisfaction
• Coordinating and overseeing a major maintenance project, such as a roof replacement or HVAC system upgrade
• Conducting a resident satisfaction survey and implementing changes based on resident feedback to improve overall resident experience

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that a Community Manager might undertake to improve resident satisfaction, increase occupancy rates, and maintain the overall success of the property.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the property, and how can this role help address them?
• How does ACC Management Group, Inc. support the professional development and growth of its Community Managers?
• What is the company's approach to maintaining compliance with fair housing laws and regulations?
• How does the company measure the success of its Community Managers, and what opportunities are there for advancement within the organization?
• What is the company's vision for the Boyceville location, and how can this role contribute to its long-term success?

ASSUMPTION: These interview questions demonstrate a strong interest in the role and the company, while also providing valuable insights into the company's culture, values, and expectations for the Community Manager position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills for this role, including keywords such as Property Management, Community Manager, Section 8, Section 42, Fair Housing, Customer Service, Team Management, Resident Relations, Maintenance Coordination, Budget Management, Marketing Strategy, Record Keeping, Flexibility, and Professionalism
• Prepare a cover letter that demonstrates your interest in the role and the company, and explains how your skills and experience make you a strong fit for the position
• If applicable, prepare examples or a portfolio showcasing your relevant experience and achievements in property management or a related field
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.