Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: HB NEXT

🔹 Location: Jacksonville, FL

🔹 Job Type: Full-Time

🔹 Category: Construction

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry to Mid-Level

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Ensuring job sites operate efficiently and remain compliant with industry standards
• Serving as the primary point of contact between clients, management, and field crews
• Overseeing site operations to maintain high-quality standards
• Collaborating with fellow managers and teams to drive success

ASSUMPTION: This role requires a balance of customer service, project management, and regulatory compliance skills. It's ideal for someone who enjoys working outdoors, thrives in dynamic environments, and appreciates flexible hours.

📋 Key Responsibilities

✅ Deliver high-quality service to meet customer needs and expectations

✅ Review and assess completed work daily to ensure standards are met

✅ Provide exceptional customer service, utilizing problem-solving and critical thinking skills

✅ Collaborate effectively within a team environment to achieve common goals

✅ Thrive in an outdoor, fast-paced, and constantly changing work setting

✅ Manage time effectively to meet deadlines, with strong organizational skills

ASSUMPTION: The role involves a mix of customer interaction, field work, and administrative tasks. It requires adaptability, strong communication skills, and the ability to work independently.

🎯 Required Qualifications

Education: High school diploma or equivalent (Associate's or Bachelor's degree in a related field is a plus)

Experience: Previous construction field experience highly desired

Required Skills:

• FSESCI certification (or equivalent) or the ability to obtain within 60 days
• Reliable transportation
• Strong verbal and written communication skills

Preferred Skills:

• Previous experience in a similar role
• Bilingual or multilingual skills

ASSUMPTION: While FSESCI certification is required, HB NEXT can provide this certification if needed. Previous construction field experience is highly valued but not strictly required.

💰 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (Based on industry standards for entry to mid-level community managers in Jacksonville, FL)

Benefits:

• Full-time
• Flexible hours
• Outdoor work environment
• Vehicle reimbursement (Fixed Rate & Mileage)
• Paid Vacation/VTO
• Health/Dental/Vision Insurance
• 401k with company match
• On the job training (OSHA, CPR First Aid)

Working Hours: 40 hours per week, with flexible scheduling

ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Jacksonville, FL. The benefits package is comprehensive and includes health insurance, retirement savings, and training opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Construction

Company Size: 201-500 employees

Founded: 1999

Company Description:

• HB NEXT is a technology-enabled solutions company supporting the construction, industrial, and utility industries
• They provide innovative solutions in SWPPP, NPDES, along with safety inspections and compliance
• HB NEXT is a trusted partner for residential and commercial construction clients across the U.S.

Company Specialties:

• Safety Services
• Environmental Services
• Training
• Software Solutions
• Utility Services
• Legal
• OSHA, DOT, EPA compliance

Company Website: http://www.HBNEXT.com

ASSUMPTION: HB NEXT is a well-established company in the construction industry, offering a range of services to ensure clients' compliance with various regulations.

📊 Role Analysis

Career Level: Entry to Mid-Level

Reporting Structure: Reports directly to the Regional Manager

Work Arrangement: On-site, with flexible hours

Growth Opportunities:

• Advancement to Senior Community Manager or other leadership roles
• Expanding skills and knowledge in construction, safety, and environmental services
• Potential to work on diverse and challenging projects

ASSUMPTION: This role offers opportunities for career growth and skill development within the company and the broader construction industry.

🌍 Location & Work Environment

Office Type: Field-based, with occasional visits to the regional office

Office Location(s): Jacksonville, FL

Geographic Context:

• Jacksonville is the most populous city in Florida and the 12th most populous city in the U.S.
• The city has a humid subtropical climate, with mild winters and hot, humid summers
• Jacksonville is known for its extensive park system, with over 500 miles of greenways and trails

Work Schedule: Monday - Friday, with occasional weekend or evening work as needed

ASSUMPTION: The work environment is primarily outdoors, with some office work required. The geographic context provides a warm climate and ample opportunities for outdoor recreation.

💼 Interview & Application Insights

Typical Process:

• Phone or video screening
• In-person or virtual interview with the Regional Manager
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills
• Problem-solving and critical thinking
• Construction field experience and knowledge
• Adaptability and flexibility

Application Tips:

• Highlight any relevant construction field experience or transferable skills
• Tailor your resume and cover letter to emphasize your customer service and problem-solving skills
• Prepare examples of how you've handled challenging customer service situations in the past
• Research HB NEXT and be prepared to discuss how your skills and experience make you a strong fit for the role

ATS Keywords: Community Manager, Construction, Customer Service, Problem Solving, Field Experience, Safety Compliance

ASSUMPTION: The interview process focuses on assessing the candidate's customer service skills, problem-solving abilities, and construction field experience. Applicants should tailor their application materials to highlight these skills and provide relevant examples.

🛠️ Tools & Technologies

• SEQUENCE XT (HB NEXT's Compliance Management Platform)
• Microsoft Office Suite
• Project management software (e.g., Asana, Trello)
• Communication tools (e.g., email, phone, video conferencing)

ASSUMPTION: The role requires proficiency in using SEQUENCE XT and other relevant software tools for project management and communication.

👔 Cultural Fit Considerations

Company Values:

• Safety First
• Integrity Always
• Customer Focused
• Continuous Improvement
• One Team, One Dream

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Customer-focused and service-driven
• Results-oriented and proactive

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you comfortable working outdoors and in various weather conditions?
• Do you have strong communication skills and enjoy interacting with customers?
• Are you able to manage your time effectively and prioritize tasks?

ASSUMPTION: HB NEXT values a collaborative, customer-focused, and adaptable work style. Candidates should assess their fit with these values and work style preferences before applying.

⚠️ Potential Challenges

• Working outdoors in various weather conditions
• Managing multiple priorities and deadlines
• Dealing with difficult or upset customers
• Adapting to changes in work schedules or priorities

ASSUMPTION: The role presents unique challenges, such as working outdoors and managing customer expectations. Candidates should be prepared to face these challenges and have strategies to overcome them.

📈 Similar Roles Comparison

• Community Manager vs. Project Manager: Community Managers focus more on customer service and site operations, while Project Managers oversee project timelines, budgets, and resources
• Industry-specific context: Community Managers in construction may have different responsibilities and challenges compared to those in other industries
• Career path comparison: Community Managers may progress to Senior Community Manager, Operations Manager, or other leadership roles within the company

ASSUMPTION: The role of Community Manager in construction differs from similar roles in other industries and may have different career progression paths.

📝 Sample Projects

• Managing a large-scale construction site, ensuring compliance with safety regulations and customer satisfaction
• Coordinating with multiple stakeholders, including clients, field crews, and management, to resolve issues and maintain project timelines
• Implementing and managing a new safety program or training initiative to improve site operations and compliance

ASSUMPTION: Sample projects may involve managing site operations, coordinating with stakeholders, and implementing safety programs or training initiatives.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of the role, and how can I best prepare for them?
• How does this role fit into the company's long-term goals and growth plans?
• What opportunities are there for professional development and career advancement within the company?
• How does HB NEXT support work-life balance for its employees?
• What are the most important qualities and skills for success in this role, according to the hiring manager?

ASSUMPTION: Interview questions should focus on understanding the role's challenges, growth opportunities, and the company's support for employee development and work-life balance.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your customer service, problem-solving, and construction field experience
• Prepare for your interview by researching HB NEXT and practicing examples of how you've handled challenging customer service situations
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.