Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: A&E Real Estate Management LLC

🔹 Location: New York, NY

🔹 Job Type: On-site

🔹 Category: Real Estate

🔹 Date Posted: April 8, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing day-to-day property operations and addressing resident concerns
• Serving as the primary point of contact between A&E and residents
• Collaborating with internal departments to ensure efficient property management
• Supporting maintenance operations and coordinating leasing activities

ASSUMPTION: This role requires strong interpersonal and organizational skills, as well as the ability to multitask and work well under pressure. Familiarity with the real estate industry and customer service experience are beneficial.

📋 Key Responsibilities

✅ Manage day-to-day operations of the property, emphasizing a positive response to resident concerns

✅ Serve as the primary point of contact between A&E and residents on-site

✅ Work with internal A&E departments to ensure efficient property management and address resident concerns quickly

✅ Support maintenance operations by partnering with the Maintenance Manager to provide a well-maintained product through preventive maintenance, timely repairs, and an organized make-ready process

✅ Facilitate lease expiration processes, including running reports, printing renewals, meeting with residents, and working on counter offers with asset managers

✅ Coordinate with the leasing team to oversee affordable and market rate apartments

ASSUMPTION: This role involves a high level of interaction with residents and internal teams, requiring strong communication and interpersonal skills.

🎯 Required Qualifications

Education: Bachelor's degree in finance, business administration, real estate, engineering, or a related field

Experience: 2-5 years of experience in a customer-facing role, with real estate experience preferred

Required Skills:

• Strong computer literacy, with broad knowledge of Microsoft Excel, Word, and PowerPoint
• Knowledge of Yardi preferred
• Demonstrated ability to handle multiple tasks simultaneously, perform under pressure, and work well with others
• Excellent communication, interpersonal, and organization skills

Preferred Skills:

• Experience in multi-family real estate
• Demonstrated success in customer service settings

ASSUMPTION: Candidates with a strong background in customer service and a genuine interest in the real estate industry are likely to excel in this role.

💰 Compensation & Benefits

Salary Range: $65,000 - $75,000 per year

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Employee referral bonus program

Working Hours: Full-time, Monday-Friday, with on-call responsibilities as needed

ASSUMPTION: The salary range provided is based on industry standards for a Community Manager role in New York City with 2-5 years of experience.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate

Company Size: 201-500 employees

Founded: 2011

Company Description:

• Founded in 2011, A&E Real Estate Management LLC has grown into one of the largest owners and managers of residential properties in New York City
• The firm deploys capital from leading US institutions, endowments, pension plans, and family offices to create value in New York City neighborhoods while providing quality homes
• A&E's fully integrated platform allows it to provide a high level of focus and attention to detail in property management

Company Specialties:

• Real Estate Private Equity Investing
• Asset Management
• Property Management
• Construction Management

Company Website: http://www.ae-re.com/

ASSUMPTION: A&E Real Estate Management LLC is a well-established company in the real estate industry, focusing on property management and investment in New York City.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: Reports directly to the Asset Manager

Work Arrangement: On-site, full-time, with on-call responsibilities as needed

Growth Opportunities:

• Potential advancement to Senior Community Manager or other management roles within the company
• Expanding knowledge of the real estate industry and property management
• Gaining experience working with various internal departments and external partners

ASSUMPTION: This role offers opportunities for professional growth and development within the real estate industry.

🌍 Location & Work Environment

Office Type: On-site, with a focus on community engagement and resident interaction

Office Location(s): 1065 6th Avenue, New York, NY 10018, US

Geographic Context:

• New York City has a competitive real estate market, with a diverse range of neighborhoods and properties
• The city offers numerous cultural, entertainment, and dining options for residents and employees
• New York City has a well-established public transportation system, making it easy to commute to work

Work Schedule: Full-time, Monday-Friday, with on-call responsibilities as needed

ASSUMPTION: The on-site work environment allows for better interaction with residents and internal teams, fostering a stronger sense of community within the properties managed by A&E.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screen to assess qualifications and cultural fit
• On-site interview with the Asset Manager and other team members
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving abilities
• Customer service experience
• Real estate industry knowledge

Application Tips:

• Highlight any relevant customer service experience and real estate industry knowledge in your resume and cover letter
• Prepare examples of how you have handled difficult customer situations or resolved complex problems
• Research A&E Real Estate Management LLC and be prepared to discuss why you are interested in working for the company

ATS Keywords: Community Manager, Real Estate, Property Management, Customer Service, Microsoft Office, Yardi

ASSUMPTION: Applicants should tailor their resumes and cover letters to highlight their relevant skills and experiences for this specific role within A&E Real Estate Management LLC.

🛠️ Tools & Technologies

• Microsoft Office Suite (Excel, Word, PowerPoint)
• Yardi (preferred)
• Property management software

ASSUMPTION: Familiarity with Microsoft Office Suite and Yardi is beneficial for this role, as they are commonly used tools in property management.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Collaborative
• Adaptable
• Results-driven

Work Style:

• On-site, with a focus on community engagement and resident interaction
• Collaborative, with a strong emphasis on teamwork and communication
• Adaptable, with the ability to multitask and work well under pressure

Self-Assessment Questions:

• Do you have strong communication and interpersonal skills, with a genuine interest in helping others?
• Are you adaptable and able to multitask, working well under pressure?
• Do you thrive in a collaborative work environment, with a focus on customer service and community engagement?

ASSUMPTION: Applicants who are strong communicators, adaptable, and enjoy working in a collaborative environment are likely to be a good fit for A&E Real Estate Management LLC.

⚠️ Potential Challenges

• Dealing with difficult or unhappy residents
• Managing multiple tasks simultaneously and working well under pressure
• Adapting to changes in property management strategies or company policies
• Balancing the needs of residents with the goals of the property management team

ASSUMPTION: Applicants should be prepared to handle challenging situations with professionalism and a customer-focused mindset.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: Community Manager focuses more on resident interaction and customer service, while Property Manager oversees the overall operation and maintenance of the property
• Real Estate industry context: The real estate industry is competitive and dynamic, with a strong focus on customer service and community engagement
• Career path comparison: Community Manager can progress to Senior Community Manager or other management roles within the company

ASSUMPTION: Applicants should research similar roles and the real estate industry to better understand the nuances of this position and its potential career growth opportunities.

📝 Sample Projects

• Developing and implementing a resident engagement program to improve tenant retention and satisfaction
• Collaborating with the maintenance team to create a preventive maintenance schedule and ensure timely repairs
• Working with the leasing team to coordinate affordable and market rate apartment leases and renewals

ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects or initiatives in their previous roles.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role collaborate with other departments within A&E Real Estate Management LLC?
• What opportunities are there for professional growth and development within the company?
• How does A&E Real Estate Management LLC support its employees in balancing work and personal life?
• What are the most important qualities for success in this role, according to the hiring manager?

ASSUMPTION: Applicants should ask thoughtful questions that demonstrate their interest in the role and the company, as well as their eagerness to succeed.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant customer service experience and real estate industry knowledge
• Write a cover letter that explains your interest in the role and the company
• Prepare for the interview by researching A&E Real Estate Management LLC and practicing your responses to common interview questions
• Follow up with the hiring manager after the interview to express your appreciation for the opportunity and reiterate your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.