📌 Core Information
🔹 Job Title: Community Manager
🔹 Company: JLL
🔹 Location: Andover, MA
🔹 Job Type: On-site
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 7, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Serving as the primary point of contact for service requests and colleague inquiries
- Providing meeting planning support and managing colleague engagement initiatives
- Ensuring workspace functionality and overseeing event management
- Collaborating with internal teams and vendors to deliver exceptional service
ASSUMPTION: This role requires strong communication, organizational, and customer service skills, with a focus on building relationships and anticipating colleague needs.
📋 Key Responsibilities
✅ Serve as the single point of contact for GetService requests, providing status updates as needed
✅ Provide meeting planning support, including communicating meeting details to internal and external audiences
✅ Monitor Community Manager hotline and email inbox, ensuring timely responses to colleague inquiries and issues
✅ Manage visitor management support, including greeting visitors, familiarizing them with the site, and escorting when necessary
✅ Ensure office, kitchenette, and pantry equipment are in good working condition and liaise with colleagues and vendors to support workspace functionality
✅ Provide support for high visibility corporate events, town halls, and events, including on-site event management
✅ Conduct post-event evaluations and analysis, gathering feedback from clients, attendees, and vendors to ensure client satisfaction
✅ Anticipate and respond to Client’s needs and concerns, ensuring no safety or security incidents occur
✅ Perform additional job duties as requested and assist the Soft Service Coordinator with delegated tasks
ASSUMPTION: This role requires a high level of adaptability, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.
🎯 Required Qualifications
Education: Associate's degree or equivalent
Experience: 3-5 years of experience in hospitality, tourism, events operations, property management, or related profession
Required Skills:
- Confident, friendly, and engaging demeanor
- Excellent verbal and written communication skills
- Meticulous with strong organizational and time management skills
- Attention to detail and strong interpersonal skills
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
- Knowledge and experience with conference room technologies
- Customer-focused and team mindset with a passion for delivering exceptional service
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Ability to remain calm and composed under pressure, with the flexibility to adapt to changing situations and client requests
- Exhibits strong commitment to safety
Preferred Skills:
- Bilingual or multilingual
ASSUMPTION: While not explicitly stated, proficiency in Spanish may be beneficial for this role due to the diverse workforce and client base.
💰 Compensation & Benefits
Salary Range: $45,000 - $60,000 per year (Estimated based on industry standards for similar roles and experience levels)
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
Working Hours: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with flexibility for event coverage)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on factors such as skills, experience, and performance.
📌 Applicant Insights
🔍 Company Context
Industry: JLL is a global professional services firm specializing in real estate and investment management. They provide a range of services, including property and corporate facilities management, project management, and consulting.
Company Size: JLL has 1,001-5,000 employees globally, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: JLL was founded in 1783 and has since grown into a leading global real estate services firm.
Company Description:
- JLL is a global leader in real estate services, providing integrated solutions to clients across the world
- Their mission is to shape the future of real estate for a better world by combining world-class services, advisory, and technology
- JLL empowers their people to thrive, grow meaningful careers, and find a place where they belong
Company Specialties:
- Property and corporate facilities management
- Project management
- Consulting and advisory services
- Technology and innovation
Company Website: www.jll.com
ASSUMPTION: JLL's focus on technology and innovation, along with their global presence, creates an environment that values adaptability and continuous learning.
📊 Role Analysis
Career Level: This role is at the mid-career level, offering opportunities for growth and advancement within the company.
Reporting Structure: The Community Manager reports directly to the Client and collaborates with internal teams, such as FM, Engineering, and Project Management, as well as external vendors.
Work Arrangement: This is an on-site role, with the primary workplace being the Andover, MA office. However, there may be opportunities for remote work during events or for specific tasks.
Growth Opportunities:
- Advancement within the facilities management or event management fields
- Expanding skills and expertise through training and development opportunities
- Potential to work on high-profile events and projects, gaining valuable experience and exposure
ASSUMPTION: This role offers opportunities for professional growth and development, with a focus on building relationships and delivering exceptional service.
🌍 Location & Work Environment
Office Type: The primary workplace is a corporate office environment, with a focus on collaboration and teamwork.
Office Location(s): Andover, MA
Geographic Context:
- The Andover office is located in the Greater Boston area, offering easy access to urban amenities and cultural attractions
- The office is situated in a suburban setting, providing a more relaxed work environment compared to downtown Boston
- The area has a diverse population and offers a range of housing options, from urban apartments to suburban homes
Work Schedule: The standard work schedule is Monday-Friday, 8:00 AM - 5:00 PM. However, there may be opportunities for remote work during events or for specific tasks, and event coverage may require flexible scheduling.
ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on delivering exceptional service and supporting the needs of colleagues and clients.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- In-person or virtual interview with the Client and other stakeholders
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and customer service mindset
- Problem-solving and adaptability
- Attention to detail and organizational skills
- Cultural fit and alignment with JLL's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your ability to manage multiple priorities, deliver exceptional service, and adapt to changing situations
- Research JLL's company culture and values to demonstrate your cultural fit
ATS Keywords: Community Manager, Facilities Management, Event Management, Customer Service, Hospitality, Microsoft Office, Conference Room Technologies, Teamwork, Adaptability, Attention to Detail, Time Management, Problem Solving, Safety Awareness, Relationship Building
ASSUMPTION: The application process is designed to assess your skills, experiences, and cultural fit for the role and the company. Be prepared to provide specific examples and anecdotes that demonstrate your qualifications.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook)
- Conference room technologies (video conferencing systems, audio systems, presentation equipment, and room control systems)
- Project management tools (e.g., Asana, Trello, or Microsoft Project)
- Customer relationship management (CRM) software (e.g., Salesforce or Microsoft Dynamics)
ASSUMPTION: The specific tools and technologies used may vary depending on the Client's preferences and the projects you work on.
👔 Cultural Fit Considerations
Company Values:
- Putting people first
- Integrity in all we do
- Excellence as a way of life
- Collaboration is our competitive advantage
- Innovation that drives progress
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Focused on delivering exceptional service
- Adaptable and open to change
- Committed to continuous learning and improvement
Self-Assessment Questions:
- How do you demonstrate JLL's value of 'putting people first' in your daily work?
- Can you provide an example of a time when you had to adapt to a changing situation or client request, and how did you handle it?
- How do you prioritize and manage multiple priorities in a fast-paced environment, and how do you ensure you're delivering exceptional service?
ASSUMPTION: JLL values individuals who are customer-focused, adaptable, and committed to delivering exceptional service, with a strong work ethic and a collaborative mindset.
⚠️ Potential Challenges
- The role may require working flexible hours, including evenings and weekends, to support events and colleague engagement initiatives
- The work environment can be fast-paced and demanding, requiring strong organizational skills and the ability to manage multiple priorities
- The role may involve working with diverse teams and clients, requiring strong communication and interpersonal skills
- The role may require working in a high-pressure environment, with a focus on delivering exceptional service and meeting tight deadlines
ASSUMPTION: These challenges can be mitigated by strong communication, organizational skills, and a customer-focused mindset, with a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to other facilities management or event management roles, this position places a greater emphasis on customer service and relationship building
- In the IT Services and IT Consulting industry, this role is unique in its focus on colleague engagement and workspace functionality
- Career progression may involve moving into more specialized roles within facilities management or event management, or transitioning into a project management or consulting role
ASSUMPTION: This role offers a unique blend of facilities management, event management, and customer service responsibilities, with opportunities for growth and development within the company.
📝 Sample Projects
- Planning and executing a high-profile corporate event, including coordinating with internal teams, vendors, and clients to ensure a successful outcome
- Managing a colleague engagement initiative, such as a cooking class or food truck event, to foster a sense of community and connection within the workplace
- Conducting a post-event evaluation and analysis, gathering feedback from clients, attendees, and vendors to identify areas for improvement and ensure client satisfaction
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of detail required for this role, with a focus on delivering exceptional service and supporting the needs of colleagues and clients.
❓ Key Questions to Ask During Interview
- Can you describe the typical workload and priorities for this role, and how would you prioritize and manage multiple priorities in a fast-paced environment?
- How does this role collaborate with internal teams, such as FM, Engineering, and Project Management, and external vendors to support the functionality of the workspace?
- What opportunities are there for professional growth and development within this role and the company?
- How does the company support work-life balance, and what resources are available to employees to maintain a healthy work-life balance?
- What are the key performance indicators (KPIs) for this role, and how would success be measured?
ASSUMPTION: These questions are designed to assess the role's responsibilities, work environment, and opportunities for growth and development, as well as the company's commitment to employee well-being and success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role, with a focus on customer service, adaptability, and relationship building
- Prepare for your interview by researching JLL's company culture and values, and by practicing your responses to common interview questions
- If selected for an in-person or virtual interview, arrive early and dress appropriately for the work environment
- Follow up with the hiring manager after your interview to express your appreciation and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
