Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: ACC MANAGEMENT GROUP, INC.

🔹 Location: Milwaukee, Wisconsin, United States

🔹 Job Type: On-site

🔹 Category: 📱 Social Media Marketing

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Overseeing three multi-family Section 42/market rate properties: Appleton Townhomes, Glendale Townhomes, and Ingram Place
• Providing excellent customer service and addressing resident concerns
• Maintaining compliance with Fair Housing requirements
• Executing and managing marketing strategies for the properties

ASSUMPTION: The job involves active on-site management and customer interaction, focusing on both sales and operational responsibilities due to multifaceted property needs.

📋 Key Responsibilities

✅ Ensure complexes and vacancies are ready for showings and move-in dates.

✅ Communicate property features and amenities to prospects.

✅ Conduct showings of vacant units.

✅ Address resident concerns and maintenance requests.

✅ Process paperwork for all new applicants, recertifications, and renewals.

✅ Handle rental payments and delinquency matters.

✅ Manage on-site property employees, including training and coaching.

✅ Coordinate budgeting with the Regional Manager.

ASSUMPTION: Responsibilities encompass end-to-end management of properties with an emphasis on compliance and operational efficiency.

🎯 Required Qualifications

Education: High School diploma or equivalent required.

Experience: 1-2 years of property management or industry-related experience required.

Required Skills:

• Customer Service
• Property Management
• Communication
• Time Management

Preferred Skills:

• Knowledge of project-based Section 8 or Section 42
• Experience with Onesite software

ASSUMPTION: The candidate's ability to handle various software and housing regulations is crucial for smooth operations.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Medical, dental, and vision insurance
• 401K retirement plan
• Paid time off and bonus opportunities

Working Hours: 40 hours per week, with flexibility for later hours or Saturdays as needed.

ASSUMPTION: Competitive benefits suggest a supportive work environment aimed at retaining quality employees.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate

Company Size: 201-500 employees

Founded: Not specified

Company Description:

• Full-service, third-party property management firm
• Manages over 9,000 units throughout Wisconsin and northern Illinois
• Specializes in luxury and affordable housing

Company Specialties:

• Property Management
• Affordable Housing
• Compliance

Company Website: http://accmanagementgroup.com/

ASSUMPTION: The company's established presence in various housing schemes denotes a stable working environment with growth potential.

📊 Role Analysis

Career Level: Entry to mid-level, with potential for advancement to management roles.

Reporting Structure: Reports to the Regional Manager

Work Arrangement: On-site, with possible travel to properties and training sessions.

Growth Opportunities:

• Potential promotion into higher management positions
• Expanding responsibilities with successful performance
• Involvement in strategic decision-making

ASSUMPTION: Role offers growth for individuals who excel in property management and people-centric duties.

🌍 Location & Work Environment

Office Type: Professional office environment with outdoor property assessments

Office Location(s): Milwaukee, Wisconsin with travel to managed properties

Geographic Context:

• Active real estate market in Wisconsin
• Rich cultural and community events
• Accessible to major urban centers

Work Schedule: Standard office hours with flexibility for weekends as required.

ASSUMPTION: Milwaukee provides a vibrant backdrop that complements professional growth opportunities in real estate.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Phone screening interview
• On-site interview with Regional Manager

Key Assessment Areas:

• Customer service skills
• Knowledge of property management practices
• Problem-solving abilities

Application Tips:

• Highlight property management experience effectively
• Demonstrate flexibility and customer service orientation
• Prepare for detailed questions on housing regulations

ATS Keywords: Customer Service, Property Management, Fair Housing, Team Management

ASSUMPTION: A thorough understanding of property regulations combined with strong interpersonal skills will be crucial in the selection process.

🛠️ Tools & Technologies

• Microsoft Word, Excel, Outlook
• Property management software (i.e., Onesite)

ASSUMPTION: Proficiency in these tools is expected to manage property operations efficiently.

👔 Cultural Fit Considerations

Company Values:

• Teamwork
• Open Communication
• Accountability

Work Style:

• Collaborative with a strong customer-focus
• Independent problem-solving
• Adaptability in diverse situations

Self-Assessment Questions:

• Am I comfortable managing multiple properties?
• Do I excel in customer service and relationship-building?
• Can I efficiently manage time and prioritize tasks?

ASSUMPTION: Candidates should align with ACC's values and exhibit flexibility in handling dynamic property management scenarios.

⚠️ Potential Challenges

• Handling complex tenant issues efficiently
• Balancing multiple properties with diverse needs
• Ensuring compliance with all housing regulations
• Adapting to different software systems quickly

ASSUMPTION: Effective problem-solving and adaptability are expected in addressing operational challenges.

📈 Similar Roles Comparison

• More customer interaction compared to back-office real estate roles
• Requires more hands-on management than strictly administrative positions
• Focuses more on compliance compared to sales-focused roles

ASSUMPTION: This role is distinct in its combination of direct resident interaction and operational management within real estate.

📝 Sample Projects

• Revamping resident communication strategies
• Executing marketing campaigns for property leasing
• Implementing new property management software systems

ASSUMPTION: Practical projects will involve collaboration across teams to improve property outcomes.

❓ Key Questions to Ask During Interview

• What are the biggest challenges for the current properties?
• How does the company measure success for this role?
• What software tools are primarily used in daily operations?
• How has the company adapted to recent market changes?
• What training opportunities are available for this role?

ASSUMPTION: These questions can help candidates gauge expectations and opportunities within ACC.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience
• Prepare examples of past customer service successes
• Be ready for second-round interviews to include practical assessments
• Follow up within a week if you don't hear back about your application status

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.