Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: The Bainbridge Companies

🔹 Location: St. Petersburg, FL

🔹 Job Type: On-site, Full-time

🔹 Category: Real Estate, Property Management

🔹 Date Posted: April 5, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Achieving high net operating income through cost control and revenue improvement programs
• Managing and motivating a skilled on-site staff
• Developing annual operating budgets and sales/marketing plans
• Maintaining excellent customer service relationships with residents, vendors, and co-workers

ASSUMPTION: This role requires a high level of enthusiasm, leadership, and managerial skills to achieve the highest possible net operating income and motivate the on-site team.

📋 Key Responsibilities

✅ Maintain excellent customer service relationships with residents, vendors, co-workers, and the community

✅ Achieve the highest possible net operating income through cost control and revenue improvement programs

✅ Establish and implement leasing goals, manage lease expiration programs, and maximize rental income while minimizing expenses

✅ Analyze operational information, identify trends, and recommend appropriate strategies and adjustments

✅ Manage a highly skilled on-site staff with effective recruitment, training, motivation, and development programs

✅ Develop yearly operating budgets/forecasts and sales/marketing plans

✅ Monitor income, delinquencies, and ensure landlord/tenant statutes are followed

✅ Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated

✅ Analyze and evaluate monthly/quarterly financial statements and write clear and concise owner’s reports

✅ Effectively show, lease, and move in prospective residents, and implement methods to ensure sales associates achieve the highest standards with shopping report scores

✅ Implement programs for resident retention and service request follow-ups

✅ Introduce and monitor effective lease renewal programs

✅ Maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends

✅ Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy

✅ Ensure that an adequate number of units are market ready

✅ Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff

✅ Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed

✅ Communicate effectively with owners, residents, vendors, and co-workers

✅ Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed

✅ Create staffing schedules and ensure they are consistent with community needs

✅ Assist and ensure all customer complaints are handled promptly and appropriately

✅ Adhere to established company standards for screening applicants for residency and Standard Operating Procedures

✅ Participate in planned resident activities

✅ Other tasks or duties as assigned by supervisor

ASSUMPTION: This role requires a high level of multitasking, prioritization, and adaptability to manage various responsibilities and ensure the smooth operation of the community.

🎯 Required Qualifications

Education: A High School education or equivalent is required; college degree is a plus but not a requirement

Experience: At least two years’ experience in residential property management or related field is required

Required Skills:

• Excellent communication skills
• Strong administrative and organizational skills
• Strong time management skills and ability to prioritize wisely
• Strong customer service orientation
• Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
• Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
• Ability to close a sale

Preferred Skills:

• Proficiency in MS Word, Excel, and Outlook
• Ability to operate and understand personal computer functions and company-utilized software packages
• Commitment to ongoing professional development and career growth

ASSUMPTION: While not explicitly stated, proficiency in MS Office Suite and relevant property management software is expected for this role.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a Community Manager with 2-5 years of experience in the real estate industry, the estimated salary range is $45,000 - $65,000 per year. This range may vary depending on the candidate's specific experience and the company's compensation structure.

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on rent and other company services
• Professional development opportunities

Working Hours: This role requires a flexible schedule, including evenings, weekends, and on-call duties as needed. The standard workweek is 40 hours, but overtime may be required.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's specific experience and the company's compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, Property Management

Company Size: 501-1,000 employees

Founded: 1997

Company Description:

• Leading owner, developer, and manager of luxury multifamily apartment communities throughout the Southeast, South, and Mid-Atlantic
• Fully-integrated family of real estate companies engaged in development, construction, acquisition, and asset and property management
• Strives to provide the highest quality apartment homes and communities and the highest quality living experience for residents

Company Specialties:

• Apartments
• Construction
• Development
• Property Management
• Capital Investment
• Multifamily
• Renovation
• Value-Add
• JV Partnerships
• Capital Markets

Company Website: http://www.BainbridgeCompanies.com

ASSUMPTION: The company's size and industry experience indicate a well-established organization with significant resources and opportunities for professional growth.

📊 Role Analysis

Career Level: Mid-level management role with potential for growth within the company

Reporting Structure: Reports to the Regional Vice President or Regional Manager

Work Arrangement: On-site, full-time position with a flexible schedule, including evenings, weekends, and on-call duties as needed

Growth Opportunities:

• Advancement to regional management or other leadership roles within the company
• Expansion of responsibilities and team management as the community grows and evolves
• Professional development opportunities through training and workshops

ASSUMPTION: This role offers opportunities for career advancement and professional growth within the company, as well as the chance to develop leadership and management skills.

🌍 Location & Work Environment

Office Type: On-site community management office

Office Location(s): 540 Carillon Pkwy, St. Petersburg, FL 33716

Geographic Context:

• St. Petersburg is located in the Tampa Bay area of Florida, offering a subtropical climate, diverse culture, and numerous recreational opportunities
• The community is situated in a suburban area with easy access to major highways and nearby amenities
• The company's headquarters is located in Wellington, FL, with additional offices in Atlanta, Austin, Bethesda, Charlotte, Dallas, Orlando, Raleigh, and Tampa

Work Schedule: Flexible schedule, including evenings, weekends, and on-call duties as needed

ASSUMPTION: The on-site work environment and flexible schedule require strong time management skills, adaptability, and the ability to work independently and as part of a team.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference check
• Final decision and offer

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and decision-making abilities
• Leadership and management potential
• Industry knowledge and experience
• Adaptability and cultural fit

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of the property management industry and the specific needs of this community
• Prepare examples of your problem-solving and leadership skills, as well as your ability to manage and motivate a team

ATS Keywords: Community Manager, Property Management, Real Estate, Customer Service, Team Management, Budgeting, Sales and Marketing, Leasing, Maintenance, Resident Relations, On-site

ASSUMPTION: The application process may vary depending on the specific needs of the company and the candidate pool. It is essential to follow the application instructions carefully and tailor your materials to the specific role and company.

🛠️ Tools & Technologies

• Property management software (e.g., Yardi, AppFolio, or similar)
• Microsoft Office Suite (Word, Excel, Outlook)
• Customer relationship management (CRM) software (e.g., Zoho CRM, HubSpot, or similar)
• Accounting and financial software (e.g., QuickBooks, Yardi, or similar)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's preferred software and systems.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Teamwork
• Accountability
• Customer Focus

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and proactive
• Customer-focused and service-oriented
• Professional and well-presented

Self-Assessment Questions:

• How do you handle difficult or upset residents, and how do you ensure their concerns are addressed promptly and appropriately?
• Can you describe a time when you had to manage a tight budget and still achieve high occupancy and positive resident feedback?
• How do you motivate and train your team members to ensure they consistently deliver excellent customer service and achieve high performance standards?

ASSUMPTION: The company values a strong work ethic, professionalism, and a customer-focused approach, as well as the ability to work collaboratively and adaptably within a team environment.

⚠️ Potential Challenges

• Managing a diverse team with varying levels of experience and skills
• Balancing the needs and expectations of residents, owners, and co-workers
• Adapting to changes in the market, industry trends, and company priorities
• Maintaining a high level of customer service and satisfaction while managing a tight budget
• Ensuring the safety and well-being of residents and team members

ASSUMPTION: These challenges require strong leadership, communication, and problem-solving skills, as well as the ability to adapt and pivot in response to changing circumstances.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: Community Manager focuses more on day-to-day operations and resident relations, while Property Manager oversees multiple properties and may have more strategic responsibilities
• Industry-specific context: The real estate industry is competitive and dynamic, with a strong focus on customer service, market trends, and financial performance
• Career path comparison: Community Manager is typically a mid-level management role with potential for advancement to regional management or other leadership positions within the company

ASSUMPTION: Understanding the differences between similar roles and the industry-specific context can help candidates tailor their application materials and prepare for the interview process.

📝 Sample Projects

• Developing and implementing a successful resident retention program that improves customer satisfaction and reduces turnover
• Analyzing market trends and adjusting rent and pricing strategies to maximize rental income and occupancy
• Managing a team of maintenance technicians to ensure prompt and efficient service requests and preventative maintenance programs

ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, as well as the opportunity to make a significant impact on the community's success.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the community currently, and how can this role address them?
• How does the company support the professional development and growth of its Community Managers?
• What are the most important qualities and skills you look for in a successful Community Manager?
• How does the company measure the success of its Community Managers, and what key performance indicators (KPIs) are most important?
• What is the company's approach to work-life balance, and how does it support its employees in achieving it?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and the company, as well as your commitment to understanding the specific needs and expectations of the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your customer service, leadership, and management abilities
• Prepare examples of your problem-solving and leadership skills, as well as your ability to manage and motivate a team
• If applicable, prepare a portfolio or examples of your work to demonstrate your qualifications and achievements
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.