📌 Core Information
🔹 Job Title: Community Manager
🔹 Company: Mercury
🔹 Location: San Francisco, CA, New York, NY, Portland, OR, Remote within Canada, United States
🔹 Job Type: Full-time, Remote OK
🔹 Category: Financial Services
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote within Canada and United States
🚀 Job Overview
Key aspects of this role include:
- Leading engagement on Reddit and other external community platforms
- Managing and growing Mercury's owned Slack communities
- Being the connective tissue across paid and organic efforts
- Partnering with the social team to monitor conversations and identify opportunities
ASSUMPTION: This role requires a strong understanding of internet culture, niche forums, and founder needs to build trust and drive authentic conversation.
📋 Key Responsibilities
✅ Lead engagement on Reddit and other external community platforms (e.g. Facebook groups, IndieHackers, etc.)
✅ Monitor high-signal threads and actively participate in a way that’s native to the platform
✅ Surface opportunities for organic engagement, sentiment shaping, and content inspiration
✅ Build trust in Mercury’s voice by being present, helpful, and founder-first
✅ Manage and grow Mercury’s owned Slack communities
✅ Run our existing founder Slack and potentially spin up a new community tailored to a different founder segment
✅ Create a strong feedback loop between community conversations and internal teams (marketing, product, support)
✅ Collaborate with the Growth Marketing team to ensure continuity between paid and organic presence
✅ Share learnings and community insights regularly with the broader Marketing and Product teams
✅ Partner with our social team to be our “eyes and ears” across more spaces on the internet
✅ Own social listening on forums to monitor conversations around business banking, startups, and Mercury
✅ Identify opportunities to jump into conversations early, correct misinformation, or highlight wins
✅ Collaborate on brainstorming opportunities for founder-focused content and initiatives
ASSUMPTION: This role involves a high degree of autonomy and proactivity, with a strong focus on authentic, dialogue-driven community engagement.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience)
Experience: Proven experience (2-5 years) building or moderating online communities, especially on Reddit and Slack
Required Skills:
- Fluency in internet culture and niche forums (e.g. Reddit, Discord, IndieHackers)
- Deep understanding of founder needs, motivations, and trusted spaces
- Highly autonomous and proactive
- Strong communicator with a focus on authentic, dialogue-driven engagement
- Ability to analyze community insights and turn them into actionable feedback
- Experience collaborating across social, content, and growth teams
- Thrive in ambiguity and fast-paced environments
- Sharp copy instincts and a strong sense of brand voice
Preferred Skills:
- Familiarity with Mercury or the fintech ecosystem
ASSUMPTION: Candidates with direct founder experience or work with founders at accelerators may have a competitive advantage.
💰 Compensation & Benefits
Salary Range: The target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - 144,600, US employees outside of these areas: $115,700-130,100, Canadian employees (any location): CAD $121,500-136,700. These ranges are highly competitive within the SaaS and fintech industry and are updated regularly using reliable compensation survey data.
Benefits:
- Equity (stock options)
- Benefits
Working Hours: Full-time position with a flexible work arrangement
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. Mercury is a fintech company that provides banking and financial workflow solutions for ambitious companies.
Company Size: 501-1,000 employees. This size allows for a dynamic work environment with ample opportunities for growth and collaboration.
Founded: 2017. Mercury has established itself as a trusted financial partner for over 200K startups.
Company Description:
- Mercury is the fintech ambitious companies use for banking and all their financial workflows
- With a powerful bank account at the center of their operations, companies can make better financial decisions
- Mercury ensures that every dollar spent aligns with company priorities
Company Specialties:
- Business banking
- Financial workflows
- Startup financial solutions
Company Website: http://mercury.com
ASSUMPTION: Mercury's focus on startups and ambitious companies creates a fast-paced, innovative work environment.
📊 Role Analysis
Career Level: Mid-level. This role offers opportunities for growth and career progression within the company.
Reporting Structure: This role reports directly to the Growth Marketing team and collaborates with various internal teams, including marketing, product, and support.
Work Arrangement: Remote OK. This role can be performed remotely within Canada and the United States, with flexibility for on-site work in Mercury's offices.
Growth Opportunities:
- Expanding the community management team as Mercury grows
- Potential career progression into leadership or management roles within the marketing or community teams
- Opportunities to work on special projects or initiatives that align with personal interests and skills
ASSUMPTION: This role offers ample opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: Mercury has offices in San Francisco, CA, and other locations, but this role can be performed remotely.
Office Location(s): San Francisco, CA, New York, NY, Portland, OR
Geographic Context:
- San Francisco, CA: A tech hub with a vibrant startup ecosystem
- New York, NY: A global financial center with a diverse business community
- Portland, OR: A growing tech scene with a strong focus on innovation and sustainability
Work Schedule: Full-time, with flexible hours and the ability to work remotely
ASSUMPTION: The remote work arrangement allows for a better work-life balance and the ability to work from various locations within Canada and the United States.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- Take-home assignment or case study
- Final interview with the team
Key Assessment Areas:
- Understanding of internet culture and niche forums
- Ability to analyze community insights and turn them into actionable feedback
- Communication skills and ability to build trust in Mercury's voice
- Proactivity and initiative in identifying opportunities for engagement
Application Tips:
- Tailor your resume and cover letter to highlight your community management experience and understanding of founder needs
- Prepare examples of your engagement on Reddit, Slack, or other relevant platforms
- Demonstrate your ability to analyze community insights and turn them into actionable feedback
ATS Keywords: Community Management, Reddit, Slack, Online Communities, Internet Culture, Founder Experience, Communication, Social Listening, Content Creation, Collaboration, Feedback Analysis, Proactivity, Trust Building, Engagement, Marketing, Product Insight
ASSUMPTION: Mercury's hiring process is designed to assess candidates' skills and cultural fit, with a focus on their ability to build trust and drive authentic conversation within founder communities.
🛠️ Tools & Technologies
- Reddit
- Slack
- Social listening tools (e.g., Hootsuite, Sprout Social)
- Community management platforms (e.g., Mobilize, HeySummit)
ASSUMPTION: The tools and technologies required for this role are primarily community management and social listening platforms, with a focus on Reddit and Slack.
👔 Cultural Fit Considerations
Company Values:
- Ambitious: Mercury is dedicated to helping ambitious companies achieve their financial goals
- Founder-first: Mercury prioritizes the needs and preferences of founders and startup teams
- Innovative: Mercury continually seeks new ways to improve its products and services
Work Style:
- Collaborative: Mercury encourages cross-functional collaboration and teamwork
- Data-driven: Mercury uses data and insights to inform decision-making and strategy
- Adaptable: Mercury is open to feedback and willing to adapt its approach to better serve its customers
Self-Assessment Questions:
- Do you have a deep understanding of founder needs and motivations?
- Are you comfortable engaging with communities on Reddit, Slack, and other niche forums?
- Can you analyze community insights and turn them into actionable feedback for internal teams?
ASSUMPTION: Candidates who align with Mercury's values and work style, and who are comfortable engaging with founder communities, will be a strong fit for this role.
⚠️ Potential Challenges
- Managing multiple community platforms and ensuring consistent engagement across all channels
- Balancing the need for authenticity with the requirement to represent Mercury's brand voice
- Adapting to the fast-paced, ever-changing nature of online communities and internet culture
- Collaborating effectively with remote teams and stakeholders
ASSUMPTION: These challenges can be overcome with strong communication skills, proactivity, and a deep understanding of founder needs and online community dynamics.
📈 Similar Roles Comparison
- Community Manager vs. Social Media Manager: While both roles focus on online engagement, the Community Manager role is more focused on building and maintaining communities, while the Social Media Manager role is more focused on content creation and distribution
- Community Manager vs. Customer Success Manager: Both roles prioritize customer satisfaction and engagement, but the Community Manager role is more focused on building and maintaining online communities, while the Customer Success Manager role is more focused on customer retention and upselling
- Career Path: Community Manager roles can evolve into leadership or management positions within the community or marketing teams, or transition into related roles such as Social Media Manager or Customer Success Manager
ASSUMPTION: This role is unique in its focus on founder communities and requires a strong understanding of founder needs and online community dynamics.
📝 Sample Projects
- Developing and executing a Reddit engagement strategy that builds trust in Mercury's voice and drives organic conversation
- Launching and managing a new Slack community tailored to a specific founder segment, with a focus on fostering engagement and driving value for community members
- Analyzing community insights to inform content creation and marketing strategy, and presenting findings to internal teams
ASSUMPTION: These sample projects highlight the key responsibilities and required skills for the Community Manager role at Mercury.
❓ Key Questions to Ask During Interview
- Can you describe the current state of Mercury's founder communities, and what opportunities exist for growth and engagement?
- How does Mercury plan to support and grow the Community Manager role as the company expands?
- What are the key performance indicators (KPIs) for this role, and how will success be measured?
- How does Mercury plan to integrate community insights into its broader marketing and product strategies?
- What is the work-life balance like for this role, and how does Mercury support remote work?
ASSUMPTION: These questions will help candidates better understand the role, the company's priorities, and the work environment.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your community management experience and understanding of founder needs
- Prepare examples of your engagement on Reddit, Slack, or other relevant platforms
- Demonstrate your ability to analyze community insights and turn them into actionable feedback
- Follow up with the hiring manager one week after submission, inquiring about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
