Community Manager

📌 Core Information

🔹 Job Title: Community Manager

🔹 Company: The NRP Group LLC

🔹 Location: Wooded Lake Apartments (The Fielder), Mesquite, TX

🔹 Job Type: Full-Time

🔹 Category: Real Estate

🔹 Date Posted: April 7, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Financial management and budgeting
• Marketing and leasing efforts
• Customer service and resident retention
• Personnel development and team leadership
• Compliance with relevant laws and regulations

ASSUMPTION: This role requires a broad range of skills and experience, with a focus on financial management, marketing, and customer service. The ideal candidate will have a proven track record in property management and be familiar with relevant laws and regulations.

📋 Key Responsibilities

✅ Oversee financial performance, maximize cash flow, and achieve budgeted NOI

✅ Develop cost-saving strategies and create annual operating budgets

✅ Monitor and analyze financial statements, and prepare variance reports

✅ Recommend and oversee capital improvements and upgrade programs

✅ Support leasing team, lease apartments, and monitor rental activity

✅ Maintain on-going knowledge of market rents and demographics

✅ Complete daily property inspections and ensure service requests are completed within 24 hours

✅ Supervise safety and risk management functions, and coordinate monthly safety meetings

✅ Recruit, select, train, coach, and mentor team members

✅ Create employee schedules and provide ongoing feedback

ASSUMPTION: This role involves a wide range of responsibilities, requiring strong organizational skills and the ability to multitask and prioritize effectively.

🎯 Required Qualifications

Education: High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred

Experience: 5+ years of property management experience; one year of supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards

Required Skills:

• Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred
• Valid driver’s license and reliable transportation

Preferred Skills:

• Experience with affordable housing and LIHTC programs
• Bilingual or multilingual skills

ASSUMPTION: Given the nature of the role, candidates should have a strong background in property management, with a focus on financial management, marketing, and customer service. Familiarity with relevant laws and regulations is essential.

💰 Compensation & Benefits

Salary Range: $55,000 - $75,000 per year (based on industry standards for a Community Manager with 5-10 years of experience in the real estate sector)

Benefits:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Working Hours: Full-time, with availability for emergencies, on-call duties, resident functions, and weekends

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Community Manager with the required experience level. Actual compensation may vary based on factors such as company size, location, and individual performance.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically multifamily housing development, ownership, and management

Company Size: Medium (501-1,000 employees), providing ample opportunities for career growth and development

Founded: 1994, with a strong track record of delivering exceptional rental housing opportunities for individuals and families, regardless of income

Company Description:

• Vertically integrated developer, owner, builder, and manager of best-in-class multifamily housing
• Delivered over 35,000 apartment homes and currently manages over 19,000 residential units
• Three-time recipient of the National Association of Builders Multifamily Development Firm of the Year
• Recognized Top 25 Developer by Multifamily Executive

Company Specialties:

• Multifamily & single-family housing development
• Property management
• Construction services

Company Website: www.NRPGroup.com

ASSUMPTION: The NRP Group is a well-established and reputable company in the real estate industry, with a strong commitment to providing quality housing opportunities for its residents.

📊 Role Analysis

Career Level: Mid-level to senior, with opportunities for growth and advancement within the company

Reporting Structure: Reports directly to the Regional Property Manager

Work Arrangement: Full-time, on-site position with availability for emergencies, on-call duties, resident functions, and weekends

Growth Opportunities:

• Advancement to Regional Property Manager or other leadership roles
• Expansion of responsibilities and team management
• Training and certification opportunities

ASSUMPTION: This role offers significant opportunities for career growth and development within the company, given its broad range of responsibilities and the company's size and growth trajectory.

🌍 Location & Work Environment

Office Type: On-site, with a focus on community management and resident interaction

Office Location(s): Wooded Lake Apartments (The Fielder), Mesquite, TX

Geographic Context:

• Mesquite, TX is located in the Dallas-Fort Worth metro area, offering a mix of urban and suburban living
• The area has a diverse population and a growing job market
• Mesquite, TX offers a lower cost of living compared to other major cities in the Dallas-Fort Worth metro area

Work Schedule: Full-time, with availability for emergencies, on-call duties, resident functions, and weekends

ASSUMPTION: The location and work environment for this role are well-suited for individuals who enjoy working directly with residents and prefer an on-site, community-focused work environment.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screen with the HR department
• In-person or virtual interview with the Regional Property Manager

• Final interview with the Regional Vice President or other senior leadership

Key Assessment Areas:

• Property management experience and expertise
• Financial management and budgeting skills
• Marketing and leasing strategies
• Customer service and resident retention skills
• Leadership and team management abilities

Application Tips:

• Highlight relevant property management experience and achievements
• Demonstrate strong financial management and budgeting skills
• Showcase marketing and leasing strategies that have driven success in previous roles
• Emphasize customer service and resident retention skills, with specific examples
• Tailor your resume and cover letter to the specific requirements and responsibilities of the role

ATS Keywords: Community Management, Property Management, Financial Management, Budgeting, Marketing, Leasing, Customer Service, Resident Retention, Team Leadership, Yardi, Real Estate

ASSUMPTION: The interview process for this role will focus on assessing the candidate's property management experience, financial management and budgeting skills, marketing and leasing strategies, customer service and resident retention skills, and leadership and team management abilities.

🛠️ Tools & Technologies

• Yardi property management software
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Suite (Gmail, Google Drive, Google Docs)
• Social media platforms (Facebook, Instagram, etc.) for marketing and leasing efforts

ASSUMPTION: The tools and technologies required for this role are standard in the property management industry, with a focus on Yardi property management software for financial and operational tasks.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Collaboration
• Accountability
• Diversity, Equity, and Inclusion

Work Style:

• On-site, community-focused work environment
• Strong emphasis on customer service and resident retention
• Team-oriented and collaborative approach
• Results-driven and goal-oriented

Self-Assessment Questions:

• Do I thrive in on-site, community-focused work environments?
• Am I passionate about providing exceptional customer service and resident retention?
• Do I work well in team-oriented and collaborative environments?
• Am I results-driven and goal-oriented?

ASSUMPTION: The ideal candidate for this role will be comfortable working in an on-site, community-focused environment, with a strong emphasis on customer service and resident retention. They will also be a team-oriented and collaborative individual, with a results-driven and goal-oriented work style.

⚠️ Potential Challenges

• Managing a large team and ensuring consistent service quality
• Balancing financial management and budgeting responsibilities with marketing and leasing efforts
• Maintaining work-life balance in a full-time, on-site position with availability for emergencies, on-call duties, resident functions, and weekends
• Adapting to changes in the real estate market and industry trends

ASSUMPTION: The potential challenges for this role are typical for a Community Manager in the real estate industry, with a focus on balancing financial management and budgeting responsibilities with marketing and leasing efforts, while maintaining work-life balance and adapting to industry trends.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: Community Manager focuses more on day-to-day operations and resident interaction, while Property Manager oversees multiple properties and teams
• Real Estate Industry Context: The real estate industry is dynamic and competitive, with a strong focus on customer service, marketing, and financial management
• Career Path Comparison: Community Manager is a mid-level to senior role with opportunities for growth and advancement within the company, potentially leading to Regional Property Manager or other leadership positions

ASSUMPTION: The Community Manager role is distinct from the Property Manager role, with a focus on day-to-day operations and resident interaction. The real estate industry is dynamic and competitive, with a strong focus on customer service, marketing, and financial management. The career path for a Community Manager typically involves growth and advancement within the company, with opportunities for leadership and management roles.

📝 Sample Projects

• Implementing a new resident retention program to improve resident satisfaction and reduce turnover
• Conducting a comprehensive market analysis to optimize rental pricing and marketing strategies
• Overseeing a major capital improvement project to enhance property value and resident experience

ASSUMPTION: Sample projects for this role may include implementing new resident retention programs, conducting market analyses, and overseeing capital improvement projects to enhance property value and resident experience.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of the role, and how can I best prepare to address them?
• How does the company support the professional development and growth of its Community Managers?
• What are the key priorities for the first 90 days in this role?
• How does the company measure the success of its Community Managers, and what are the key performance indicators (KPIs) for this role?
• What is the company's approach to work-life balance, and how does it support its employees in maintaining a healthy work-life balance?

ASSUMPTION: Key questions to ask during the interview for this role should focus on the challenges and priorities of the role, as well as the company's approach to professional development, growth, and work-life balance.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant property management experience and achievements
• Write a cover letter emphasizing your strong financial management and budgeting skills, marketing and leasing strategies, customer service and resident retention skills, and leadership and team management abilities
• Prepare examples of your marketing and leasing strategies, customer service and resident retention initiatives, and financial management and budgeting successes
• Follow up with the HR department one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.