📌 Core Information
🔹 Job Title: Community Manager for HOA Communities
🔹 Company: SpectrumAM
🔹 Location: Austin, Texas, United States
🔹 Job Type: Full-Time
🔹 Category: Business Consulting and Services
🔹 Date Posted: April 3, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid (2 days in-office)
🚀 Job Overview
Key aspects of this role include:
- Acting as the face of the organization and liaison between HOA boards, homeowners, and vendors
- Managing a portfolio of HOA communities, ensuring smooth operations and high resident satisfaction
- Providing exceptional customer service and managing vendor relationships
- Operating with a positive attitude and taking extreme ownership of tasks
ASSUMPTION: This role requires a high level of multitasking, adaptability, and strong communication skills to manage various aspects of HOA communities effectively.
📋 Key Responsibilities
✅ Serve as the primary point of contact between HOA boards, homeowners, and vendors, ensuring all parties' needs are met
✅ Manage daily, weekly, and monthly tasks for a portfolio of associations, including planning and facilitating board meetings
✅ Oversee vendor relations, including the bidding and project management process
✅ Prepare budgets, manage finances, and provide risk management, insurance, and litigation support for associations
✅ Maintain a high level of organization and prioritize tasks in a fast-paced environment
✅ Be available for after-hour emergencies and additional tasks as necessary
ASSUMPTION: This role requires a proactive approach to problem-solving, strong organizational skills, and the ability to manage multiple priorities effectively.
🎯 Required Qualifications
Education: No specific degree required, but a high school diploma or equivalent is preferred
Experience: Approximately 8 to 10 years of professional experience in roles requiring proactive effort and decision-making
Required Skills:
- Strong organizational skills and ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Proficient in Microsoft Office software (Word, Excel, PowerPoint)
- Ability to learn and adapt to new business computer systems
- Strong conflict management skills in stressful situations
- Experience with gathering bids for large projects and management of those projects
Preferred Skills:
- Experience in property management, HOA management, or a related field
- Fluency in Spanish (bilingual)
ASSUMPTION: Candidates with experience in retail, restaurants, hospitality, administrative roles, department managers, office management, or operations may find this role a good fit for their skill set.
💰 Compensation & Benefits
Salary Range: $55,000 per year (annual salary review and performance-based increases every 6 months)
Benefits:
- Medical, Dental, Vision, STD/LTD, Life/AD&D, and 401k program
- 5 weeks of PTO, 40 paid hours for community service activities, and 11 annual paid holidays
- Paid training and free medical clinic (in-house for San Antonio office)
- Phone and mileage reimbursement, well-structured career track plan, and hybrid empowerment plan
Working Hours: Full-time (40 hours per week), with flexibility for remote work
ASSUMPTION: The salary range provided is based on industry standards for a Community Manager role with the given experience level and location. The benefits package is comprehensive and designed to support employees' well-being and work-life balance.
📌 Applicant Insights
🔍 Company Context
Industry: Business Consulting and Services, specializing in HOA management
Company Size: 51-200 employees (mid-size company, offering a supportive and collaborative work environment)
Founded: 2001 (with 17 consecutive years as a Best Place to Work awardee)
Company Description:
- Provides modern, innovative management services to single-family communities in Texas and Arizona
- Focuses on exceptional customer service, engaging homeowner experiences, and unique board member resources
- Offers a flexible work schedule, comprehensive benefits package, and opportunities for community impact
Company Specialties:
- HOA Management
- Community Management
- Homeowner Association Management
- Association Management
- And Community Manager
Company Website: SpectrumAM Careers
ASSUMPTION: SpectrumAM is a well-established company with a strong focus on employee satisfaction and growth opportunities.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and career progression
Reporting Structure: Community Manager Mentor and local team collaboration
Work Arrangement: Hybrid (2 days in-office, with flexibility for remote work)
Growth Opportunities:
- Career track plan with a 6-month review process
- Annual salary review and performance-based increases
- Opportunities to create good in your community through 40 paid hours for community service activities
ASSUMPTION: This role offers a clear path for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with in-house amenities (free medical clinic)
Office Location(s): 9811 S. I-35 Frontage Rd Bldg #4 Ste. 200, Austin, TX 78744
Geographic Context:
- Austin, Texas, is a vibrant city with a growing job market and a high quality of life
- The office is conveniently located near major highways, offering easy access to the rest of the city
- The area has a diverse range of neighborhoods, housing options, and amenities
Work Schedule: Full-time (40 hours per week), with flexibility for remote work
ASSUMPTION: The office location offers a convenient and comfortable work environment, with easy access to nearby amenities and resources.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the hiring manager
- In-person or virtual interview with the hiring team
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and attitude
- Organizational skills and multitasking ability
- Communication and interpersonal skills
- Problem-solving and decision-making skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experience, and ability to manage multiple priorities
- Research the company and industry to demonstrate your enthusiasm and understanding of the role
ATS Keywords: Community Manager, HOA, Homeowner Association, Customer Service, Vendor Relations, Budget Management, Risk Management, Insurance, Litigation Support, Project Management, Bidding, Multi-tasking, Organization, Communication, Problem-solving
ASSUMPTION: The interview process will focus on assessing your customer service skills, organizational skills, and cultural fit with the company.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Property management software (specific software not mentioned in the job description)
- Communication and collaboration tools (email, instant messaging, video conferencing)
ASSUMPTION: The role requires proficiency in Microsoft Office Suite and familiarity with property management software and communication tools.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric approach
- Positive and supportive work environment
- Empowerment and autonomy
- Strong human connections among colleagues
- Continuous learning and growth
Work Style:
- Collaborative and team-oriented
- Adaptable and proactive
- Customer-focused and results-driven
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple priorities
Self-Assessment Questions:
- Do you thrive in a customer-centric environment and enjoy helping others?
- Are you highly organized and able to manage multiple priorities effectively?
- Do you possess strong communication and interpersonal skills, with the ability to build and maintain relationships with various stakeholders?
- Are you comfortable working in a fast-paced environment and able to adapt to change?
ASSUMPTION: SpectrumAM values candidates who are customer-focused, highly organized, and able to thrive in a collaborative and adaptable work environment.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Dealing with difficult homeowners or vendor issues
- Adapting to changes in the HOA management industry and regulations
- Balancing remote work and in-office collaboration
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- Community Manager vs. Property Manager: Community Managers focus more on customer service and HOA board relations, while Property Managers oversee the physical aspects of properties
- HOA Management Industry Context: The HOA management industry is competitive, with a focus on customer service and innovative management practices
- Career Path Comparison: Community Managers can progress to roles such as Senior Community Manager, Regional Manager, or even become a Partner in the company
ASSUMPTION: This role offers unique opportunities for career growth and development within the HOA management industry.
📝 Sample Projects
- Managing a portfolio of 10 HOA communities, including planning and facilitating board meetings, vendor relations, and budget management
- Implementing a new customer service initiative to improve homeowner satisfaction and engagement
- Coordinating a large-scale community project, such as a pool renovation or clubhouse expansion, from bidding to completion
ASSUMPTION: These sample projects demonstrate the diverse responsibilities and opportunities for impact in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of the role, and how can I best prepare to succeed in them?
- How does the company support the professional development and growth of its Community Managers?
- What opportunities are there for collaboration and knowledge-sharing among the Community Manager team?
- How does the company measure the success of its Community Managers, and what key performance indicators (KPIs) are used?
- What is the company's approach to work-life balance, and how is this supported for Community Managers?
ASSUMPTION: These interview questions will help you better understand the role, company culture, and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experience, and ability to manage multiple priorities
- Research the company and industry to demonstrate your enthusiasm and understanding of the role
- Follow up with the hiring manager within one week after submitting your application, expressing your interest in the position and asking about the next steps in the interview process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
