Community Manager, Lease-Up

📌 Core Information

🔹 Job Title: Community Manager, Lease-Up

🔹 Company: Goldberg Companies/GCI Residential

🔹 Location: Franklin, TN

🔹 Job Type: On-site, Full-time

🔹 Category: Real Estate

🔹 Date Posted: April 3, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing daily operations of a residential community to maximize occupancy and revenue growth
• Budget management and forecasting
• Staff training, motivation, and evaluation
• Resident communication and issue resolution
• Collaboration with corporate and site employees on retention, marketing, and advertising programs

ASSUMPTION: This role requires a balance of strategic planning and hands-on management to ensure the community's success. It involves working with various teams and stakeholders to achieve common goals.

📋 Key Responsibilities

✅ Achieve maximum occupancy and revenue growth

✅ Work within budget parameters to maximize income and control expenses

✅ Manage collection of rents and attend court proceedings for eviction

✅ Assist in planning and implementing retention, marketing, and advertising programs

✅ Mentor, train, and motivate subordinate employees

✅ Ensure professional, consistent communication with residents and resolve resident issues

✅ Negotiate and sign routine vendor and contractor agreements

✅ Ensure quality and timely suite turnover

✅ Approve rental applications and sign leases

✅ Deliver property correspondence to corporate office

✅ Represent GCI in a professional manner and maintain a professional attitude

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to multitask and prioritize responsibilities.

🎯 Required Qualifications

Education: Associate or Bachelor Degree in Business, Education, or Liberal Arts, or equivalent related work experience in real estate or sales management

Experience: 3-5 years of experience as a site manager, leasing manager, or related management experience. Nashville market multifamily housing experience and lease-up experience strongly preferred

Required Skills:

• Proven track record in meeting and exceeding goals
• Excellent verbal and written communication skills
• Top-notch organizational, time management, and interpersonal skills
• Proven computer skills (MS Office and internet)
• Demonstrated problem-solving skills
• Strong work ethic and a 'whatever it takes' attitude
• Ability to motivate others
• Demonstrated understanding of Landlord/Tenant and Fair Housing Laws
• Ability to grasp all facets of real estate management
• MRI skills a strong plus

Preferred Skills:

• Nashville market multifamily housing experience
• Lease-up experience

ASSUMPTION: This role requires a well-rounded individual with a strong background in management, sales, or a related field. Experience in the multifamily housing industry is highly preferred.

💰 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (Based on industry standards for a Community Manager with 3-5 years of experience in the Nashville area)

Benefits:

• Paid vacation and holidays
• Optional health/dental insurance
• 401(k) plan
• Life insurance

Working Hours: 40 hours per week, with the possibility of additional hours as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and location. Actual compensation may vary based on experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate. GCI Residential is a prominent and diversified real estate development and management firm committed to offering exceptional places to live and work.

Company Size: 201-500 employees. This size allows for a structured environment with opportunities for growth and collaboration.

Founded: 1952. GCI has a rich history and extensive experience in the real estate industry.

Company Description:

• GCI is a national developer, general contractor, and property manager of residential and commercial real estate
• The company focuses on long-term ownership and develops exceptional places to live and work
• GCI offers a comprehensive compensation package and a world-class work environment with potential for growth and advancement

Company Specialties:

• Real Estate Development
• Owner-Managed Properties
• Commercial and Residential Properties
• Luxury Apartment Homes
• Property Management
• Construction
• Diversified Real Estate
• Development
• Multifamily and Single Family Development

Company Website: http://www.goldbergcompanies.com

ASSUMPTION: GCI Residential is a well-established company with a strong reputation in the real estate industry. Its focus on long-term ownership and development of exceptional properties makes it an attractive employer for those seeking a career in real estate.

📊 Role Analysis

Career Level: Mid-level. This role offers opportunities for growth and advancement within the company.

Reporting Structure: The Community Manager reports directly to the Property Manager and is responsible for overseeing the daily operations of the assigned residential community.

Work Arrangement: On-site, full-time. This role requires a presence at the community to manage daily operations and interact with residents and staff.

Growth Opportunities:

• Advancement to a Property Manager role
• Expansion into other areas of real estate development or management
• Opportunities to work on diverse projects and gain experience in various aspects of the business

ASSUMPTION: This role offers a clear path for career progression within the company, with opportunities to take on more responsibilities and advance to higher-level positions.

🌍 Location & Work Environment

Office Type: On-site at the Legacy Cool Springs residential apartment community in Franklin, TN

Office Location(s): 2000 Aureum Drive, Franklin, TN 37067

Geographic Context:

• Franklin is a suburb of Nashville, TN, with a population of approximately 75,000
• The area offers a mix of urban and rural living, with easy access to outdoor activities and a vibrant cultural scene
• The cost of living in Franklin is slightly higher than the national average but lower than in many other major metropolitan areas

Work Schedule: Monday-Friday, with the possibility of additional hours as needed to manage the community effectively

ASSUMPTION: The work environment for this role is dynamic and fast-paced, with a focus on customer service and community management. The on-site nature of the role requires strong communication and interpersonal skills, as well as the ability to multitask and prioritize responsibilities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person interview with the Property Manager
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving abilities
• Customer service orientation
• Leadership and motivational skills
• Understanding of real estate management principles

Application Tips:

• Tailor your resume to highlight relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your problem-solving, leadership, and customer service abilities
• Research GCI Residential and the Legacy Cool Springs community to demonstrate your interest and understanding of the company and its properties

ATS Keywords: Community Manager, Lease-Up, Real Estate, Multifamily Housing, Nashville, Franklin, Property Management, Budgeting, Marketing, Customer Service, Resident Communication, Staff Training, Landlord/Tenant Laws, Fair Housing Laws

ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their relevant experience and skills through their resume and interview performance.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Property management software (e.g., MRI)
• Customer relationship management (CRM) software (e.g., Yardi, AppFolio)
• Communication and collaboration tools (e.g., email, instant messaging, video conferencing)

ASSUMPTION: This role requires proficiency in Microsoft Office Suite and property management software. Familiarity with other relevant tools and technologies is a plus but not required.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Collaboration
• Innovation
• Customer Focus

Work Style:

• Results-driven
• Customer-focused
• Collaborative
• Adaptable
• Problem-solving

Self-Assessment Questions:

• Do you have a proven track record of meeting and exceeding goals in a management role?
• Are you comfortable working in a fast-paced, dynamic environment with a focus on customer service?
• Do you have strong communication, interpersonal, and problem-solving skills?
• Are you able to motivate and train others to achieve common goals?
• Do you have a strong work ethic and a 'whatever it takes' attitude?

ASSUMPTION: GCI Residential values employees who are results-driven, customer-focused, collaborative, adaptable, and strong problem-solvers. Candidates who demonstrate these qualities and align with the company's values are more likely to be successful in this role.

⚠️ Potential Challenges

• Managing a high volume of resident inquiries and issues
• Balancing the need to maximize revenue with the need to maintain resident satisfaction
• Adapting to changes in the real estate market and industry trends
• Managing a diverse team with varying levels of experience and skills
• Ensuring compliance with Landlord/Tenant and Fair Housing Laws

ASSUMPTION: This role presents unique challenges that require strong communication, problem-solving, and leadership skills. Candidates should be prepared to manage a high volume of resident inquiries and issues, balance competing priorities, and adapt to changes in the real estate market and industry trends.

📈 Similar Roles Comparison

• Community Manager vs. Property Manager: A Community Manager focuses on day-to-day operations and resident communication, while a Property Manager oversees multiple communities and is responsible for strategic planning and budgeting.
• Real Estate vs. Other Industries: The real estate industry is dynamic and fast-paced, with a focus on customer service and community management. This role requires strong communication, interpersonal, and problem-solving skills, as well as an understanding of real estate management principles.
• Career Path: This role offers a clear path for career progression within the company, with opportunities to take on more responsibilities and advance to higher-level positions, such as Property Manager or Regional Manager.

ASSUMPTION: This role is similar to other community management positions in the real estate industry but may differ in terms of the specific responsibilities and requirements. Candidates should research similar roles and compare them to this position to gain a better understanding of the industry and the specific needs of this role.

📝 Sample Projects

• Developing and implementing a resident retention program to improve occupancy rates
• Collaborating with corporate and site employees to plan and execute marketing and advertising campaigns
• Training and motivating staff to achieve common goals and comply with company policies and procedures
• Managing the collection of rents and attending court proceedings for eviction
• Negotiating and signing routine vendor and contractor agreements under the direction of the Property Manager

ASSUMPTION: These sample projects demonstrate the range of responsibilities and tasks associated with this role. Candidates should be prepared to discuss their relevant experience and skills in relation to these projects during the interview process.

❓ Key Questions to Ask During Interview

• What are the most significant challenges facing the Legacy Cool Springs community, and how can this role address them?
• How does this role fit into the overall organizational structure, and what opportunities are there for growth and advancement?
• What are the key priorities for this role in the first 90 days?
• How does GCI Residential support the professional development and growth of its employees?
• What are the most important qualities and skills for success in this role, and how do they align with the company's values?

ASSUMPTION: These key questions are designed to help candidates better understand the role, the company, and the opportunities for growth and advancement. Candidates should tailor their questions to the specific needs and priorities of the company and the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your problem-solving, leadership, and customer service abilities
• Research GCI Residential and the Legacy Cool Springs community to demonstrate your interest and understanding of the company and its properties
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.