📌 Core Information
🔹 Job Title: Community Manager - Richmond, VA
🔹 Company: Greystar
🔹 Location: Richmond, VA
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 3, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing day-to-day operations of an assigned property
- Budget management and financial reporting
- Lease enforcement and resident satisfaction
- Marketing strategies and occupancy goals
- Team supervision and staff training
ASSUMPTION: This role requires a balance of financial acumen, customer service, and leadership skills. It involves both strategic planning and hands-on management.
📋 Key Responsibilities
✅ Manages the day-to-day operations of an assigned property
✅ Develops and manages budgets, prepares financial reports
✅ Approves vendor invoices, manages petty cash fund
✅ Enforces leases, conducts apartment inspections, collects fees
✅ Implements marketing strategies to achieve occupancy and revenue goals
✅ Promotes resident satisfaction, resolves service issues
✅ Conducts regular property inspections, ensures safety and cleanliness standards
✅ Supervises property staff, hires, trains, and manages performance
✅ Assists in managing client/owner relationships
ASSUMPTION: This role requires a high level of multitasking and attention to detail, as well as the ability to work independently and manage a team.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Real Estate, or a related field
Experience: 2-5 years of experience in property management
Required Skills:
- Proven budget management and financial reporting skills
- Strong lease enforcement and customer service skills
- Experience with marketing strategies and occupancy goals
- Proven team supervision and staff training skills
- Knowledge of relevant laws and regulations governing multi-family housing operations
Preferred Skills:
- Experience with property management software
- Bilingual or multilingual skills
ASSUMPTION: While a Bachelor's degree is preferred, relevant experience and certifications may be considered.
💰 Compensation & Benefits
Salary Range: $45,000 - $60,000 per year (based on industry standards for experience level and location)
Benefits:
- Competitive Medical, Dental, Vision, and Disability & Life insurance
- Generous Paid Time Off
- Onsite Housing Discount
- 6-Week Paid Sabbatical after 10 years of service
- 401(k) with Company Match
- Paid Parental Leave and Lifetime Fertility Benefit Reimbursement
- Employee Assistance Program
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans
- Charitable Giving Program
Working Hours: Full-time, typically Monday-Friday, with on-call responsibilities during evenings, weekends, and holidays
ASSUMPTION: The salary range provided is an estimate based on industry standards for this role, experience level, and location. Actual salary may vary based on individual qualifications and business needs.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically focused on rental housing, logistics, and life sciences
Company Size: Greystar is a large company with over 10,000 employees globally, providing a diverse and dynamic work environment
Founded: 1993, with headquarters in Charleston, South Carolina
Company Description:
- Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services
- Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally
- Greystar is the largest operator of apartments in the United States, managing more than 1,000,000 units/beds globally
Company Specialties:
- Property Management Services
- Investment Management Services
- Development and Construction Services
Company Website: greystar.com
ASSUMPTION: Greystar's size and global presence offer opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-level, with potential for growth into senior management or specialized roles
Reporting Structure: Reports directly to the Regional Manager or similar role
Work Arrangement: On-site, with potential for hybrid or remote work depending on the specific property and team needs
Growth Opportunities:
- Advancement to Senior Community Manager or similar role
- Transition to a specialized role, such as Marketing or Training
- Opportunities in other regions or countries
ASSUMPTION: Greystar's large size and global presence offer numerous growth opportunities for motivated individuals.
🌍 Location & Work Environment
Office Type: On-site, with potential for hybrid or remote work depending on the specific property and team needs
Office Location(s): Richmond, VA
Geographic Context:
- Richmond, VA is the capital of the state of Virginia and is located on the fall line of the Atlantic Coast
- The city is known for its history, culture, and arts, as well as its growing economy and job market
- The cost of living in Richmond is generally lower than in other major metropolitan areas on the East Coast
Work Schedule: Full-time, typically Monday-Friday, with on-call responsibilities during evenings, weekends, and holidays
ASSUMPTION: The Richmond, VA location offers a unique blend of history, culture, and affordability, making it an attractive place to live and work.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the Recruiting Team
- On-site or virtual interview with the Hiring Manager and/or team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Property management experience and skills
- Budget management and financial reporting
- Customer service and lease enforcement skills
- Marketing strategies and occupancy goals
- Team supervision and staff training skills
Application Tips:
- Highlight relevant property management experience and achievements
- Demonstrate strong customer service and communication skills
- Showcase your ability to manage a budget and meet financial goals
- Prepare examples of marketing strategies that have successfully increased occupancy and revenue
- Be ready to discuss your approach to team supervision and staff training
ATS Keywords: Property Management, Budget Management, Lease Enforcement, Marketing Strategies, Team Supervision, Staff Training, Real Estate, Apartment Management, Customer Service
ASSUMPTION: Greystar's recruitment process is designed to assess both technical skills and cultural fit, with a focus on customer service and leadership abilities.
🛠️ Tools & Technologies
- Property management software (e.g., Yardi, AppFolio)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
ASSUMPTION: Greystar uses industry-standard property management software and productivity tools to streamline operations and communication.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Excellence
- Innovation
- Teamwork
- Accountability
Work Style:
- Collaborative and team-oriented
- Results-driven and goal-focused
- Adaptable and responsive to change
- Customer-centric and service-oriented
Self-Assessment Questions:
- Do you align with Greystar's core values, particularly integrity and excellence?
- Are you comfortable working in a fast-paced, dynamic environment that requires adaptability and responsiveness to change?
- Do you have strong customer service skills and a customer-centric mindset?
ASSUMPTION: Greystar's culture is collaborative, results-driven, and customer-centric, with a strong emphasis on integrity and excellence.
⚠️ Potential Challenges
- Managing a budget and meeting financial goals can be challenging, requiring strong financial acumen and attention to detail
- Lease enforcement and customer service can be demanding, requiring strong communication and conflict resolution skills
- On-call responsibilities during evenings, weekends, and holidays can impact work-life balance
- The Richmond, VA location may have a competitive job market, potentially making it more challenging to attract and retain top talent
ASSUMPTION: While there are potential challenges, Greystar offers numerous resources and support to help employees succeed in their roles.
📈 Similar Roles Comparison
- Community Manager vs. Property Manager: Community Managers focus more on day-to-day operations and resident interactions, while Property Managers have a broader scope, including financial management and strategic planning
- Real Estate vs. Hospitality: Both industries require strong customer service and management skills, but Real Estate focuses more on long-term investments and financial management, while Hospitality is more focused on short-term guest experiences
- Career Path: Community Manager → Senior Community Manager → Regional Manager → Vice President → Executive Vice President → President
ASSUMPTION: Greystar's Community Manager role offers a clear career path for motivated and talented individuals.
📝 Sample Projects
- Implementing a new lease enforcement process to improve collections and reduce evictions
- Developing and executing a marketing campaign to increase occupancy and revenue during a slow season
- Training and coaching staff members to improve customer service and resident satisfaction scores
ASSUMPTION: Greystar's Community Manager role offers a diverse range of projects and initiatives to drive property performance and resident satisfaction.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of managing this property, and how can I best prepare to address them?
- How does this role fit into the overall organizational structure, and what opportunities are there for growth and development?
- What are the most important qualities and skills for success in this role, according to the team members I would be working with?
- How does Greystar support work-life balance for its employees, particularly for on-call positions like this one?
- What are the most rewarding aspects of working at Greystar, according to current employees?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Customize your resume to highlight relevant property management experience and achievements
- Prepare a cover letter that demonstrates your strong customer service and communication skills
- Prepare examples of marketing strategies that have successfully increased occupancy and revenue
- Be ready to discuss your approach to team supervision and staff training
- Follow up with the Recruiting Team one week after submission to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
