Community Manager, Tenant Experience - Boston

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📌 Core Information

🔹 Job Title: Community Manager, Tenant Experience - Boston

🔹 Company: Industrious

🔹 Location: Boston, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📱 Social Media Marketing

🔹 Date Posted: April 1, 2025

🔹 Experience Level: Mid to Senior (5-10 years)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Executing a unique Events and Programming strategy across a multi-building portfolio.
• Building strong partnerships with landlords, property managers, and third-party amenity providers.
• Driving tenant engagement and community involvement through innovative programming.
• Maintaining high standards of hospitality and communication within the building community.

ASSUMPTION: This role involves a significant amount of relationship building and requires a proactive, communicative individual capable of integrating diverse tenant needs and interests into the programming strategy.

📋 Key Responsibilities

✅ Conceptualize, develop, and execute engaging events and programming, ensuring timeliness and budget compliance.

✅ Capture and analyze event feedback and metrics, presenting data insights to key stakeholders monthly.

✅ Manage the tenant engagement app to ensure clear communications and branding alignment.

✅ Source and manage vendor relationships specific to the Boston region.

✅ Ensure all marketing collateral adheres to brand standards and manage budget to keep events cost-effective.

ASSUMPTION: Responsibilities suggest a need for someone who can manage multiple projects simultaneously while maintaining a high level of organizational oversight to support an engaging tenant community.

🎯 Required Qualifications

Education: Not specified, but relevant experience is required.

Experience: 4-6+ years in Events, Community Management, or related fields.

Required Skills:

• Event Management
• Community Engagement
• Hospitality and Vendor Management
• Exceptional Communication Skills
• Organizational Skills

Preferred Skills:

• Experience with Airtable, gDrive, and related software for data management.
• Leadership and Adaptability in dynamic environments.

ASSUMPTION: No formal education requirements indicate a focus on skills and experience level, which suggests a practical, hands-on approach valued over academic achievements.

💰 Compensation & Benefits

Salary Range: $70,000 to $80,000 annually with eligibility for up to 10% bonus pay.

Benefits:

• Subsidized healthcare plans
• Generous paid time off
• Professional development grants

Working Hours: Full-time, 40 hours per week.

ASSUMPTION: Compensation is competitive within the coworking industry in Boston, valuing both experience and performance in determining final compensation packages.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, focused on premium workplace solutions.

Company Size: 201-500 employees, suggesting a nimble environment with opportunities for cross-functional work.

Founded: 2013

Company Description:

• Recognized for customer satisfaction and workplace quality.
• Offers coworking and flexible office spaces globally.
• Emphasizes an inclusive and diverse work culture.

Company Specialties:

• Coworking and Shared Office Space
• Community Engagement
• Flexible Workplace Solutions

Company Website: https://www.industriousoffice.com

ASSUMPTION: Industrious values diversity and inclusivity as a central part of its corporate ethos, which may be beneficial to the organization's dynamic and collaborative work environment.

📊 Role Analysis

Career Level: Mid-level manager with potential leadership responsibilities.

Reporting Structure: Likely reporting to senior property management or regional director given involvement in multi-building operations.

Work Arrangement: On-site, full-time presence required to manage on-the-ground community engagement and events.

Growth Opportunities:

• Opportunity to influence tenant experience strategy in a dynamic industry.
• Potential for career progression to regional management roles.
• Cross-functional collaboration stemming from diverse company operations.

ASSUMPTION: Growth potential is linked to gaining influence within the tenant experience strategy and expanding skills in community management.

🌍 Location & Work Environment

Office Type: Premium coworking space that emphasizes diverse, high-quality work environments.

Office Location(s): Multiple buildings in the Boston area, specifically downtown Boston.

Geographic Context:

• Located in a vibrant metropolitan area with a strong business presence.
• Access to a wide network of corporate clients and professionals.
• Ample public transportation options fostering easy commutes.

Work Schedule: Standard business hours with potential for events outside usual hours.

ASSUMPTION: The on-site presence in Boston is integral for fostering immediate tenant interactions and conducting physical event management.

💼 Interview & Application Insights

Typical Process:

• Initial HR screening to verify qualifications and fit.
• Technical interview to assess expertise in event management and community engagement.
• On-site interview to meet the team and understand work dynamics.

Key Assessment Areas:

• Leadership and initiative in community engagement strategies.
• Problem-solving and adaptability in dynamic situations.
• Communication and relationship-building skills.

Application Tips:

• Highlight experiences where you managed or transformed community engagement programs.
• Provide examples of successful partnerships with vendors or stakeholders.
• Demonstrate adaptability and creativity in event planning.

ATS Keywords: Event Management, Community Engagement, Hospitality, Vendor Management, Communication Skills

ASSUMPTION: The hiring process leans towards assessing practical experience in executing and planning innovative programming rather than theoretical knowledge alone.

🛠️ Tools & Technologies

• Airtable for project management and data tracking.
• gDrive/Dropbox for file organization and sharing.
• Tenant engagement applications to manage communications and engagements.

ASSUMPTION: Familiarity with these tools is preferred to ensure seamless integration into existing workflows and improve event management efficiency.

👔 Cultural Fit Considerations

Company Values:

• Emphasis on diversity and individuality in the workplace.
• A collaborative environment focused on innovation.
• Commitment to high hospitality and customer satisfaction standards.

Work Style:

• Creative and adaptable to change.
• Collaborative and proactive in stakeholder engagement.
• Empathetic and supportive in tenant interactions.

Self-Assessment Questions:

• Do you thrive in environments that require constant interaction and relationship building?
• Can you adapt your communication style to various audiences effectively?
• How do you handle multitasking and prioritization under pressure?

ASSUMPTION: Cultural fit is critical in Industrious, emphasizing adaptability and openness to innovation to foster a harmonious work environment.

⚠️ Potential Challenges

• Navigating complex relationships with landlords and third parties.
• Balancing a diverse portfolio of building needs and tenant expectations.
• Ensuring consistent brand standards across multiple locations.
• Handling unpredictable challenges in event planning and execution.

ASSUMPTION: The role demands a proactive problem-solver who can manage various stakeholders while maintaining clear focus on strategic objectives.

📈 Similar Roles Comparison

• Comparable to similar roles in facility or property management firms with a focus on tenant engagement.
• Offers a broader scope than traditional event management positions which may not involve real estate.
• Demands a unique blend of hospitality and communication skills unlike typical administrative roles.

ASSUMPTION: Comparison highlights the dual focus on hospitality and tenant experience management, distinguishing it from purely administrative or event-focused roles.

📝 Sample Projects

• Developing a quarterly tenant engagement program featuring themed events.
• Launching a new tenant app to streamline communication and service delivery.
• Creating a partnership with local businesses to enhance tenant perks and benefits.

ASSUMPTION: Projects are expected to be innovative, requiring strategic thinking to align with organizational goals and tenant satisfaction.

❓ Key Questions to Ask During Interview

• Can you provide examples of successful tenant engagement initiatives you’ve led?
• How do you balance budget constraints while maintaining high-quality events?
• What strategies do you use to assess and improve tenant satisfaction?
• Describe a time you’ve navigated a challenging partnership. What was the outcome?
• What do you anticipate as the biggest challenge in this role, and how do you plan to address it?

ASSUMPTION: Questions focus on practical experiences and strategies in tenant interaction, aligning with the role's core responsibilities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting your experience in event management and community engagement.
• Ensure examples of previous success in leadership roles are included in your application.
• Provide references from past employers or partners that demonstrate your skills.
• Include a cover letter tailored to Industrious’ focused culture on innovation and collaboration.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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