📌 Core Information
🔹 Job Title: Community Marketing Representative
🔹 Company: Travel + Leisure Co.
🔹 Location: Island at Pigeon Forge, TN (Sevierville area)
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Tourism
🔹 Date Posted: June 25, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Serving as a brand ambassador for Wyndham Destinations at local attractions and events
- Engaging with prospective customers through face-to-face conversations and incentives
- Qualifying potential customers based on company guidelines and making sales-tour reservations
- Maintaining minimum performance goals and attending training sessions
ASSUMPTION: This role requires strong communication skills, a friendly demeanor, and the ability to work well in a team environment. Previous sales or marketing experience is preferred but not required.
📋 Key Responsibilities
✅ Serve as a positive and professional brand ambassador for Wyndham Destinations
✅ Greet, present, and incentivize prospective customers to attend a sales-preview tour
✅ Screen and qualify potential customers based on company guidelines
✅ Make sales-tour reservations and collect required deposits
✅ Attend all scheduled training sessions, department meetings, and review performance goals
ASSUMPTION: This role involves working in a shared space and maintaining production standards. Clear and concise communication skills are essential.
🎯 Required Qualifications
Education: High School Diploma or equivalent is required.
Experience: 1 to 3 years of sales and/or marketing experience is preferred but not required.
Required Skills:
- Clear and concise written and verbal communication skills
- Ability to work in a team environment within a shared space
- Proficient in MS Excel, MS Word, general computer skills, and smart devices
Preferred Skills:
- Previous sales or marketing experience
ASSUMPTION: Equivalent experience may be accepted in lieu of the education requirement.
💰 Compensation & Benefits
Salary Range: $25,000 - $35,000 per year (Based on industry standards for entry-level sales positions in the hospitality sector)
Benefits:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, parental leave, and holidays (for associates working 30+ hours per week)
- 401k with employer match (subject to eligibility requirements)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
Working Hours: Full-time, 40 hours per week
ASSUMPTION: Salary range is estimated based on industry standards for entry-level sales positions in the hospitality sector. Benefits are subject to change and may vary based on employment status and tenure.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Tourism
Company Size: 10,001+ employees
Founded: 1972 (as a part of Wyndham Hotels and Resorts)
Company Description:
- Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
- The company’s extensive Vacation Ownership portfolio includes trusted and iconic vacation club brands with a combined 270+ resorts worldwide, offering quality, flexibility, and value to more than 800,000 timeshare owners.
- Through its Travel and Membership business line, the company unlocks even more travel inspiration and opportunities via its signature subscription travel club, Travel + Leisure GO, and pioneering timeshare exchange network, RCI.
Company Specialties:
- Vacation ownership
- Travel membership
- Hospitality services
- Timeshare exchange
Company Website: Travel + Leisure Co.
ASSUMPTION: Travel + Leisure Co. offers a wide range of vacation ownership and travel membership options, providing exceptional experiences for millions of travelers worldwide.
📊 Role Analysis
Career Level: Entry-Level
Reporting Structure: Reports directly to the Community Marketing Manager
Work Arrangement: On-site, with no travel required outside of the home site’s area
Growth Opportunities:
- Advancement to Community Marketing Manager or similar roles with experience
- Cross-functional opportunities within the company’s diverse portfolio of brands
ASSUMPTION: This role offers opportunities for career growth and development within the company’s hospitality and tourism sector.
🌍 Location & Work Environment
Office Type: Resort location in the Island at Pigeon Forge, TN
Office Location(s): Island at Pigeon Forge, TN (Sevierville area)
Geographic Context:
- Pigeon Forge is a popular tourist destination in the Great Smoky Mountains of Tennessee, known for its attractions, entertainment, and outdoor activities.
- The area offers a mix of urban and rural environments, with easy access to natural beauty and cultural attractions.
- The Sevierville area has a humid subtropical climate, with mild winters and warm, humid summers.
Work Schedule: Full-time, 40 hours per week, with flexible scheduling based on event and attraction hours
ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on customer engagement and sales performance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the Community Marketing Manager
- Background check and onboarding
Key Assessment Areas:
- Communication skills and customer engagement
- Sales and reservation management
- Compliance and regulatory understanding
- Teamwork and collaboration
Application Tips:
- Highlight any relevant sales or marketing experience and customer service skills
- Tailor your resume to emphasize skills and experiences relevant to this role
- Prepare for behavioral interview questions focusing on customer engagement, sales performance, and teamwork
ATS Keywords: Sales, marketing, customer engagement, event attendance, reservation management, compliance, training, performance goal setting, technical skills, MS Excel, MS Word, general computer skills, smart devices
ASSUMPTION: The application process may vary based on the specific needs of the hiring manager and the company’s current hiring practices.
🛠️ Tools & Technologies
- MS Excel
- MS Word
- General computer skills
- Smart devices
ASSUMPTION: This role requires proficiency in MS Excel and MS Word, as well as general computer skills and the ability to use smart devices for communication and reservation management.
👔 Cultural Fit Considerations
Company Values:
- Putting the world on vacation
- Exceeding expectations
- Caring for our associates and guests
- Acting with integrity
Work Style:
- Customer-focused and sales-driven
- Team-oriented and collaborative
- Adaptable and responsive to changing customer needs
Self-Assessment Questions:
- Do you have strong communication skills and a friendly demeanor?
- Are you comfortable working in a team environment within a shared space?
- Can you maintain production standards and meet performance goals?
ASSUMPTION: Travel + Leisure Co. values associates who are passionate about customer service, sales performance, and teamwork, and who embody the company’s core values.
⚠️ Potential Challenges
- Working in a fast-paced, dynamic environment with varying customer needs
- Meeting minimum performance goals and maintaining production standards
- Adapting to changing customer preferences and market trends
- Working in a shared space with a team of associates
ASSUMPTION: This role may present challenges related to sales performance, customer engagement, and teamwork, but offers opportunities for growth and development within the hospitality and tourism sector.
📈 Similar Roles Comparison
- This role differs from other marketing or sales positions in its focus on event attendance and customer engagement at local attractions
- Industry-specific context: The hospitality and tourism sector offers a wide range of career opportunities, with a focus on customer service and sales performance
- Career path comparison: This role may lead to advancement opportunities in community marketing, management, or other hospitality and tourism positions
ASSUMPTION: This role offers unique opportunities for customer engagement and sales performance within the hospitality and tourism sector, with potential for career growth and development.
📝 Sample Projects
- Planning and executing a successful event or trade show attendance
- Developing and implementing a customer engagement strategy for a specific attraction or event
- Analyzing and reporting on sales performance and customer feedback to improve future events
ASSUMPTION: Sample projects may vary based on the specific needs of the company and the role’s responsibilities.
❓ Key Questions to Ask During Interview
- What are the key performance indicators (KPIs) for this role, and how are they measured?
- How does this role contribute to the overall success of the company’s vacation ownership and travel membership brands?
- What opportunities are there for growth and development within the company’s diverse portfolio of brands?
- How does the company support work-life balance for its associates?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and your commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the application link
- Tailor your resume to highlight relevant sales, marketing, and customer service skills and experiences
- Prepare for behavioral interview questions focusing on customer engagement, sales performance, and teamwork
- Follow up with the hiring manager within one week of submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
