Consulente Social Media con Italiano

📌 Core Information

🔹 Job Title: Consulente Social Media con Italiano

🔹 Company: Atlean World

🔹 Location: Lisbon, Portugal

🔹 Job Type: Full-Time

🔹 Category: Business Consulting and Services

🔹 Date Posted: April 14, 2025

🔹 Experience Level: Entry to Mid-Level

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Representing a global social media brand and connecting with billions of users worldwide
• Specializing in Italian language support and troubleshooting
• Living and working in multicultural Lisbon, Portugal
• Gaining fast-track career development opportunities

ASSUMPTION: This role is ideal for individuals who are fluent in Italian, curious about technology, and enjoy helping others. It offers a unique opportunity to live and work abroad while growing professionally.

📋 Key Responsibilities

✅ Providing customer support via email, chat, and phone calls in Italian

✅ Becoming an expert in the product/service, which is the world's leading social media platform

✅ Troubleshooting and resolving customer issues using strong communication and empathy skills

✅ Specializing in a specific brand within the social media platform

ASSUMPTION: This role requires strong communication skills, patience, and the ability to multitask while handling multiple customer inquiries.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: No formal experience required, but customer service experience is a plus

Required Skills:

• Fluent in Italian and good English
• Tech-savvy with a curiosity for the latest technology
• Strong communication and empathy skills

Preferred Skills:

• Previous customer service experience
• Familiarity with social media platforms

ASSUMPTION: While formal experience is not required, candidates with previous customer service experience or familiarity with social media platforms may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: €18,000 - €25,000 per year (Estimated based on market research for entry-level customer support roles in Lisbon)

Benefits:

• Meal vouchers
• Two extra salaries per year
• Private health insurance after 6 months

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range is estimated based on market research for entry-level customer support roles in Lisbon. The actual salary may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Atlean World specializes in multilingual HR services, using advanced technology and AI tools to streamline the recruitment process while maintaining a human touch.

Company Size: Atlean World is a small company with 11-50 employees, offering a close-knit work environment and opportunities for growth.

Founded: Atlean World was founded with a mission to promote multicultural environments and streamline the recruitment journey.

Company Description:

• Atlean World is an international HR SaaS consultant dedicated to promoting multicultural environments as the new reality
• They specialize in multilingual HR services, using advanced technology and AI tools to make the recruitment process faster and more accurate
• Their international team combines innovative solutions with a commitment to building strong, diverse workforces

Company Specialties:

• Multilingual HR services
• AI-driven recruitment solutions
• International talent acquisition and management

Company Website: atleanworld.com

ASSUMPTION: Atlean World's focus on multicultural environments and multilingual support makes it an ideal fit for candidates who are open to living and working abroad.

📊 Role Analysis

Career Level: Entry to Mid-Level. This role offers opportunities for career growth within the company.

Reporting Structure: The Italian Social Media Support Specialist will report directly to the Recruitment Team at Atlean World.

Work Arrangement: This role is on-site, with the option to work from the company's office in Lisbon, Portugal.

Growth Opportunities:

• Career progression within the company, such as moving into a team lead or management role
• Developing expertise in multiple languages and brands within the social media platform
• Expanding skills in customer service, communication, and troubleshooting

ASSUMPTION: This role offers significant growth opportunities for candidates who demonstrate strong performance and a willingness to learn and adapt.

🌍 Location & Work Environment

Office Type: Atlean World's office is a modern, collaborative workspace designed to foster creativity and productivity.

Office Location(s): Lisbon, Portugal

Geographic Context:

• Lisbon is the capital and largest city of Portugal, known for its vibrant culture, historic sites, and beautiful coastline
• The city offers a high quality of life, with a low cost of living compared to other European capitals
• Lisbon has a mild Mediterranean climate, with warm summers and mild winters

Work Schedule: The work schedule is Monday to Friday, with flexible hours to accommodate time zones and customer needs.

ASSUMPTION: Living and working in Lisbon offers candidates the opportunity to experience a new culture, improve their language skills, and enjoy a high quality of life.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the Recruitment Team at Atlean World
• Technical assessment and language proficiency test
• Final interview with the hiring manager

Key Assessment Areas:

• Language proficiency in Italian and English
• Customer service skills and empathy
• Technical aptitude and problem-solving skills
• Cultural fit and adaptability

Application Tips:

• Tailor your resume and cover letter to highlight your language skills, customer service experience, and enthusiasm for the role
• Prepare for the technical assessment and language proficiency test by familiarizing yourself with the social media platform and practicing common customer inquiries
• Research Atlean World and the social media platform to demonstrate your interest and understanding of the role

ATS Keywords: Italian, English, customer service, social media, troubleshooting, communication, empathy, multilingual, Lisbon, Portugal

ASSUMPTION: Atlean World's recruitment process is designed to be fair, transparent, and inclusive, with a focus on finding the best fit for both the candidate and the company.

🛠️ Tools & Technologies

• Social media platform-specific tools and software
• Customer relationship management (CRM) software
• Communication and collaboration tools (e.g., email, chat, video conferencing)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the social media platform and the company's internal systems.

👔 Cultural Fit Considerations

Company Values:

• Promoting multicultural environments
• Streamlining the recruitment journey with advanced technology and AI tools
• Building strong, diverse workforces

Work Style:

• Collaborative and team-oriented
• Adaptable and open to learning new technologies
• Committed to providing exceptional customer service

Self-Assessment Questions:

• Do you enjoy working with people from diverse cultural backgrounds?
• Are you comfortable learning and using new technologies?
• Do you thrive in a fast-paced, customer-focused environment?

ASSUMPTION: Atlean World values candidates who are open to new experiences, adaptable, and committed to providing exceptional customer service.

⚠️ Potential Challenges

• Adapting to a new culture and language in Lisbon
• Managing the demands of customer service in a fast-paced environment
• Balancing work-life integration in a new city
• Dealing with the occasional difficult customer or challenging issue

ASSUMPTION: These challenges can be overcome with a positive attitude, adaptability, and a willingness to learn and grow in the role.

📈 Similar Roles Comparison

• This role is similar to other customer support or social media specialist positions, but it offers the unique opportunity to live and work abroad in Lisbon, Portugal
• Atlean World's focus on multicultural environments and multilingual support sets it apart from other companies in the industry
• Career progression opportunities may vary depending on the company and the specific role

ASSUMPTION: While this role shares similarities with other customer support positions, its unique aspects make it an attractive opportunity for candidates seeking international experience and growth.

📝 Sample Projects

• Resolving a customer's issue with their account settings
• Guiding a user through the process of reporting inappropriate content
• Assisting a customer with privacy and security concerns

ASSUMPTION: These sample projects demonstrate the types of tasks and issues that the Italian Social Media Support Specialist may encounter in their day-to-day work.

❓ Key Questions to Ask During Interview

• What are the most common customer inquiries for this role?
• How does Atlean World support its employees in adapting to a new culture and language?
• What opportunities are there for career growth and development within the company?
• How does Atlean World ensure work-life balance for its employees?
• What is the company's approach to supporting employees in learning new technologies?

ASSUMPTION: These questions can help candidates better understand the role, the company, and the work environment, allowing them to make an informed decision about their application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your language skills, customer service experience, and enthusiasm for the role
• Prepare for the technical assessment and language proficiency test by familiarizing yourself with the social media platform and practicing common customer inquiries
• Research Atlean World and the social media platform to demonstrate your interest and understanding of the role
• Follow up with Atlean World within one week of submitting your application to confirm receipt and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.