Content Analyst

📌 Core Information

🔹 Job Title: Content Analyst

🔹 Company: TEKsystems

🔹 Location: Providence, Rhode Island

🔹 Job Type: Hybrid (3-5 days in office)

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: May 1, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site/Hybrid

🚀 Job Overview

Key aspects of this role include:

• Collaborating cross-functionally to design and implement operational best practices
• Maintaining process documentation and ensuring compliance with policies and procedures
• Driving a continuous improvement culture
• Working closely with department leadership and subject matter experts

ASSUMPTION: This role requires a high level of collaboration and communication, as well as strong organizational skills to manage multiple programs and stakeholders.

📋 Key Responsibilities

✅ Collaborate cross-functionally to design and implement operational best practice processes, cultivating and institutionalizing a continuous improvement culture and mindset within CS and ensuring compliance with policies and procedures

✅ Develop and maintain collaborative relationships with business process owners and product teams to support change and innovation and the successful deployment of continuous improvement culture

✅ Responsible for creating/updating and maintaining process documentation (SOPs, Process Flows, Work Instructions) within the agent knowledge management tool

✅ Work closely with department leadership and subject matter experts (SMEs) to understand current processes and develop documentation in compliance with regulatory guidelines

✅ Ensure consistency across documentation and products and drive a thoughtful user experience

✅ Challenge existing processes and continuously seek ways to drive consistency, standardization, and best practices in order to streamline processes, drive efficiencies, create value, and create a continuous improvement mindset and culture

✅ Ensure documentation integrity and consistency of documentation practice

✅ Design new and improve existing CS operational procedures, job aids, and maintain a sustainable governance process for periodic reviews and updates

✅ Remains up to date with, and leverages, the latest process improvement methods and practices

✅ Support training initiatives by creating documentation outlining processes in a clear, succinct, and easy-to-understand manner

✅ Identify relevant changes for assigned departments based on process changes in other areas of the business

✅ Builds strong internal and external relationships to gain and share best practice insight

ASSUMPTION: This role involves a significant amount of documentation creation and maintenance, as well as close collaboration with various teams and stakeholders.

🎯 Required Qualifications

Education: Bachelor’s degree

Experience: At least five years of process documentation and communication experience

Required Skills:

• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Ability to absorb information from a myriad of stakeholders and functions
• Demonstrated knowledge of continuous improvement methods, tools, and practices
• Proficiency in Microsoft Office and other related program software

Preferred Skills:

• Utility experience
• Relevant training and/or certifications as a Documentation Specialist
• Possesses knowledge and understanding of Rhode Island Energy’s electric or gas policies, processes, systems, tariffs, and general practices
• Knowledge and understanding of customer experience and systems within a regulated environment

ASSUMPTION: While a Bachelor’s degree is required, relevant experience and skills are highly valued for this role.

💰 Compensation & Benefits

Salary Range: $28.00 - $37.00/hr. This range is based on industry standards for a Content Analyst role with 5-10 years of experience in the Providence, Rhode Island area.

Benefits:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's specific experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: TEKsystems operates in the IT Services and IT Consulting industry, providing a range of services including IT staffing, digital services, and technology solutions.

Company Size: TEKsystems is a large company with over 10,000 employees globally. This size allows for diverse opportunities and a broad range of expertise within the organization.

Founded: TEKsystems was founded in 1983 and has since grown to become a leading provider of business and technology services.

Company Description:

• TEKsystems accelerates business transformation for its customers by providing strategy, design, execution, and operations solutions.
• The company helps customers capitalize on change and master the momentum of technology by leveraging its scale, full-stack capabilities, and speed.
• TEKsystems is committed to making positive impacts in global communities and is an equal opportunity employer.

Company Specialties:

• IT Services
• IT Talent Management Expertise
• Staffing Services
• Digital Services
• Advisory Services
• Co-led Services
• Enterprise Services
• DevOps and Automation
• Risk & Security
• Cloud Enablement and Migration
• Enterprise Applications
• Telecom Design and Implementation
• and Technology Operations

Company Website: TEKsystems

ASSUMPTION: TEKsystems' large size and diverse service offerings provide numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is at the mid-level career stage, requiring a significant amount of experience and expertise in process documentation and communication.

Reporting Structure: The Content Analyst will report directly to the department leadership and work closely with subject matter experts across various teams.

Work Arrangement: This is a hybrid role, requiring the candidate to be in the office 3-5 days a week.

Growth Opportunities:

• As a large company with diverse service offerings, TEKsystems provides numerous opportunities for career growth and development.
• This role offers the chance to work on a variety of projects and collaborate with different teams, allowing for the acquisition of new skills and knowledge.
• TEKsystems' commitment to continuous improvement and innovation creates an environment that encourages professional growth.

ASSUMPTION: The hybrid work arrangement provides a balance between collaboration and flexibility, allowing for better work-life integration.

🌍 Location & Work Environment

Office Type: TEKsystems' Providence office is a professional and collaborative environment, fostering teamwork and innovation.

Office Location(s): 7437 Race Road, Hanover, MD 21076, US

Geographic Context:

• Providence, Rhode Island, is a vibrant city with a rich history and a strong sense of community.
• The city offers a mix of urban and suburban living, with numerous cultural attractions, parks, and recreational opportunities.
• Providence has a humid continental climate, with warm, humid summers and cold, snowy winters.

Work Schedule: Full-time, 40 hours per week, with the expectation of being in the office 3-5 days a week.

ASSUMPTION: The Providence office provides a supportive and collaborative work environment, fostering teamwork and innovation.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with a recruiter
• Technical assessment or case study presentation
• In-person or video interview with the hiring manager and/or team members
• Final interview with the department leadership

Key Assessment Areas:

• Communication skills, both written and verbal
• Organizational and time management skills
• Ability to absorb and synthesize information from various stakeholders
• Understanding of continuous improvement methods and practices
• Problem-solving and analytical skills

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Demonstrate your understanding of process documentation and communication, as well as your ability to work collaboratively with various teams.
• Showcase your problem-solving skills and ability to drive continuous improvement.

ATS Keywords: Process Documentation, Communication, Continuous Improvement, Microsoft Office, Collaboration, Documentation Creation, Regulatory Compliance, User Experience, Training Support, Relationship Building

ASSUMPTION: TEKsystems uses an Applicant Tracking System (ATS) to manage and organize job applications, so including relevant keywords in your resume can help your application stand out.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Agent Knowledge Management Tool
• Project Management Tools (e.g., Asana, Trello, Jira)
• Continuous Improvement Methodologies (e.g., Lean, Six Sigma)

ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are used to create, maintain, and improve process documentation and workflows.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Accountability
• Teamwork
• Innovation
• Customer Focus

Work Style:

• Collaborative and team-oriented
• Adaptable and open to change
• Results-driven and focused on continuous improvement
• Strong communication and interpersonal skills

Self-Assessment Questions:

• Do you thrive in a collaborative, team-oriented environment?
• Are you adaptable and open to change, especially in a fast-paced, dynamic work environment?
• Do you have strong communication and interpersonal skills, with the ability to work effectively with various teams and stakeholders?
• Are you results-driven and committed to continuous improvement and innovation?

ASSUMPTION: TEKsystems values a strong cultural fit, and candidates who align with the company's values and work style are more likely to succeed in this role.

⚠️ Potential Challenges

• Managing multiple programs and stakeholders simultaneously may require strong organizational and time management skills.
• Working in a highly technical, operational environment may present unique challenges and require a steep learning curve.
• The hybrid work arrangement may require additional flexibility and self-motivation to maintain productivity outside of the office.
• The Providence office may have a different work environment and culture compared to other TEKsystems locations.

ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• Compared to other Content Analyst roles, this position may require more experience in process documentation and communication, as well as a stronger focus on continuous improvement and collaboration.
• In the IT Services and IT Consulting industry, this role may have a broader scope and more diverse responsibilities than similar positions at other companies.
• Career progression in this role may involve moving into more senior content strategy or management positions, or transitioning into related fields such as user experience design or information architecture.

ASSUMPTION: This role offers unique opportunities for career growth and development within TEKsystems and the broader IT Services and IT Consulting industry.

📝 Sample Projects

• Developing and maintaining process documentation for a large-scale utility company, ensuring compliance with regulatory guidelines and driving a continuous improvement culture
• Collaborating with cross-functional teams to design and implement operational best practice processes, resulting in streamlined workflows and improved efficiency
• Supporting training initiatives by creating clear, concise, and user-friendly process documentation, leading to improved employee engagement and productivity

ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of collaboration required for success in this role.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Content Analyst role?
• How does this role contribute to the company's overall mission and goals?
• What opportunities are there for professional development and growth within this role and the company?
• How does the hybrid work arrangement support work-life balance, and what resources are available to ensure productivity outside of the office?
• What are the most significant challenges facing the team or department, and how can this role help address them?

ASSUMPTION: Asking these questions can help you better understand the role, the team, and the company culture, allowing you to make an informed decision about your application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your process documentation and communication expertise, as well as your ability to work collaboratively with various teams.
• Prepare for the interview by researching TEKsystems' company culture, values, and mission, as well as the specific requirements and responsibilities of the Content Analyst role.
• Follow up with the recruiter or hiring manager within one week of your interview to express your continued interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.