Content and Communications Manager

Consensus Cloud Solutions

Full-time

On-site

California, United States

📣 Marketing Communications (MarCom)

📌 Core Information

🔹 Job Title: Content and Communications Manager

🔹 Company: Consensus Cloud Solutions

🔹 Location: Los Angeles, Las Vegas, or Dallas

🔹 Job Type: Hybrid

🔹 Category: Marketing & Communications

🔹 Date Posted: April 10, 2025

🔹 Experience Level: Mid-level (2-5 years)

🔹 Remote Status: Hybrid (3 days on-site per week)

🚀 Job Overview

Key aspects of this role include:

Developing and executing comprehensive content strategies to drive marketing programs
Creating and managing content for various platforms to enhance brand awareness and engagement
Collaborating cross-departmentally to understand market research and industry trends
Analyzing content performance through metrics and providing data-driven recommendations
Managing PR initiatives and tracking competitor content and PR initiatives

ASSUMPTION: This role requires a strategic thinker with excellent written and communication skills, a strong understanding of PR, and the ability to work collaboratively across departments. The ideal candidate will have experience in B2B technology or healthcare and be comfortable working in a fast-paced, dynamic environment.

📋 Key Responsibilities

Content Creation & Management:

Coordinate with internal leadership, external stakeholders, agencies, and content writers to maintain a content calendar that supports company goals, campaign objectives, and timely delivery
Assist in the coordination and development of press releases, media advisories, speaking proposals, award submissions, and other PR initiatives
Edit and produce high-quality content, including blog posts, articles, newsletters, white papers, infographics, videos, and social media posts, ensuring accuracy and consistency in brand voice, messaging, and corporate identity
Manage content repositories, resource libraries, and consistently audit and maintain version control on all assets being used company-wide

Content Strategy & Analysis:

Develop and recommend a well-defined content distribution strategy that maximizes the performance of our content and PR campaigns, boosts brand awareness, generates leads, engages customers, and supports marketing goals
Analyze content performance through metrics, reporting, and analytics tools, and provide data-driven recommendations to optimize content strategy and effectiveness
Monitor media coverage and analyze the effectiveness of our PR and thought leadership programs

Collaboration & Stakeholder Management:

Partner with product, product marketing, marketing, and sales teams to understand and develop effective messaging across all channels
Collaborate cross-departmentally to understand market research, identify industry trends and content gaps, and leverage these findings to enhance the content marketing strategy
Source and manage freelance writers, agencies, and vendors as needed

ASSUMPTION: The ideal candidate will have experience in a Content & Communications role, preferably in B2B technology or healthcare, with a strong understanding of PR and excellent writing and communication skills. They should be comfortable working in a fast-paced, dynamic environment and be able to adapt to changing priorities.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Communications, Journalism, or a related field

Experience: 3+ years of experience in a Content & Communications role, ideally in B2B technology or healthcare

Required Skills:

Excellent writing and proofreading skills
Ability to effectively adapt to changing priorities
Strong communication skills, including the ability to clearly communicate ideas and concepts to a varied audience using a high level of professionalism
Exceptional time management, organizational, and prioritization skills
Superb attention to detail
Ability to multi-task and re-prioritize as needed
Strong interpersonal skills and ability to build collaborative relationships with internal and external stakeholders
Ability to adapt writing style to different audiences and brand voices
Proficiency in using analytics tools to track and measure program effectiveness

Preferred Skills:

Familiarity with Google Analytics and other analysis tools
Experience with Oktopost or other social media management platforms

ASSUMPTION: The ideal candidate will have experience using BusinessWire, Cision, or similar tools, as well as familiarity with Hushly, Highspot, or other content management platforms. They should also be comfortable using Word, Excel, GoogleDocs, GoogleSheets, Google Meet, Teams, Zoom, and other relevant tools.

💰 Compensation & Benefits

Salary Range: $85,000 - $100,000 USD annually

Benefits:

Annual Performance Bonus
ESPP
Enhanced Time Off Packages
Benefits

Working Hours: Full-time (40 hours per week)

Work Arrangement: Hybrid (3 days on-site per week)

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the location. The total compensation package for this position is negotiable and may also include annual performance bonuses, ESPP, enhanced time off packages, and benefits.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: Medium (501-1,000 employees)

Founded: 1997 (as eFax Corporation)

Company Description:

Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is a global leader in digital cloud fax technology
With over 25 years of success with eFaxⓇ at its core, the company has evolved to be a trusted provider of interoperability solutions
Leveraging artificial intelligence and secure data exchange, Consensus transforms digital information, automates critical workflows, and maximizes operational efficiencies
Maintains industry-leading compliance standards, making it a preferred partner for heavily regulated industries

Company Specialties:

Cloud fax and interoperability solutions
Artificial intelligence and secure data exchange
Data transformation and automation

Company Website: consensus.com

ASSUMPTION: Consensus Cloud Solutions is a publicly traded company with a strong focus on innovation, data transformation, and secure data exchange. As a preferred partner for heavily regulated industries, the company maintains industry-leading compliance standards and offers a comprehensive suite of interoperability solutions.

📊 Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: Reports directly to the Director, Content & Communications Strategy

Work Arrangement: Hybrid (3 days on-site per week)

Growth Opportunities:

Potential to grow into a senior role within the Content & Communications team
Opportunities to expand responsibilities based on performance and company growth

ASSUMPTION: This role offers a unique opportunity to work in a dynamic, fast-paced environment with a focus on innovation and data transformation. The ideal candidate will be comfortable working in a hybrid setting and have the ability to adapt to changing priorities.

🌍 Location & Work Environment

Office Type: Hybrid (3 days on-site per week)

Office Location(s): Los Angeles, Las Vegas, or Dallas

Geographic Context:

Los Angeles: A major city in California with a diverse population and a thriving entertainment industry
Las Vegas: Known for its casinos and entertainment, with a growing tech industry
Dallas: A large city in Texas with a diverse economy and a strong job market

Work Schedule: Full-time (40 hours per week), with 3 days on-site per week

ASSUMPTION: The ideal candidate will be comfortable working in a hybrid setting and be able to commute to one of the specified office locations 3 days per week.

💼 Interview & Application Insights

Typical Process:

Phone or video screening
In-depth behavioral and skills-based interviews
Final round interview with the hiring manager

Key Assessment Areas:

Writing and communication skills
Problem-solving abilities
Adaptability and cultural fit
Analytical and strategic thinking

Application Tips:

Tailor your resume and cover letter to highlight relevant skills and experiences for this role
Showcase your portfolio or examples of your work, if applicable
Prepare for behavioral and situational interview questions that focus on your problem-solving abilities, adaptability, and communication skills
Research the company and industry to demonstrate your understanding and enthusiasm for the role

ATS Keywords: Content strategy, content creation, PR, communications, marketing, analytics, A/B testing, project management, stakeholder engagement, collaboration, teamwork, writing, editing, proofreading

ASSUMPTION: The interview process for this role will focus on assessing the candidate's writing and communication skills, problem-solving abilities, adaptability, and cultural fit. The ideal candidate will have experience in a Content & Communications role, preferably in B2B technology or healthcare, with a strong understanding of PR and excellent writing and communication skills.

🛠️ Tools & Technologies

Content management platforms (e.g., Hushly, Highspot)
Analytics tools (e.g., Google Analytics)
Social media management platforms (e.g., Oktopost)
PR and communications tools (e.g., BusinessWire, Cision)
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (GoogleDocs, GoogleSheets, GoogleMeet)
Video conferencing tools (e.g., Zoom, Teams)

ASSUMPTION: The ideal candidate will have experience using relevant content management, analytics, and PR tools, as well as proficiency in Microsoft Office Suite and Google Workspace. Familiarity with industry-specific tools and platforms is also a plus.

👔 Cultural Fit Considerations

Company Values:

Innovation
Collaboration
Customer-centricity
Integrity
Accountability

Work Style:

Dynamic and fast-paced
Collaborative and team-oriented
Focused on innovation and data transformation
Committed to maintaining industry-leading compliance standards

Self-Assessment Questions:

How do you approach adapting your writing style to different audiences and brand voices?
Can you provide an example of a time when you had to adapt to changing priorities or a tight deadline in a content creation project?
How do you ensure the accuracy and consistency of content across various platforms and brand voices?

ASSUMPTION: The ideal candidate will be comfortable working in a dynamic, fast-paced environment and be able to adapt to changing priorities. They will also have excellent writing and communication skills, with the ability to adapt their writing style to different audiences and brand voices.

⚠️ Potential Challenges

Managing multiple projects and deadlines simultaneously
Adapting to changing priorities and shifting workloads
Working with various stakeholders, including internal teams, external agencies, and freelance writers
Keeping up with industry trends and best practices in content creation and PR
Analyzing and interpreting data to inform content strategy and optimization

ASSUMPTION: The ideal candidate will be comfortable working in a fast-paced, dynamic environment and be able to adapt to changing priorities. They will also have excellent time management, organizational, and prioritization skills, as well as strong interpersonal skills and the ability to build collaborative relationships with internal and external stakeholders.

📈 Similar Roles Comparison

Content Marketing Manager: Focuses more on demand generation and lead nurturing, with less emphasis on PR and thought leadership
Communications Manager: Typically has a broader scope, including internal communications and event planning, in addition to external communications
Content Strategist: Primarily focuses on developing and executing content strategies, with less emphasis on day-to-day content creation and management

ASSUMPTION: The Content and Communications Manager role is unique in its focus on both content creation and management, as well as PR and thought leadership. The ideal candidate will have experience in a Content & Communications role, preferably in B2B technology or healthcare, with a strong understanding of PR and excellent writing and communication skills.

📝 Sample Projects

Developing a comprehensive content strategy for a new product launch, including blog posts, articles, whitepapers, infographics, and social media posts
Managing a team of freelance writers to create a series of thought leadership articles for a major industry publication
Collaborating with the product marketing team to create a suite of sales enablement materials, including case studies, battle cards, and sales presentations
Analyzing competitor content and PR initiatives to inform content strategy and optimization

ASSUMPTION: The ideal candidate will have experience working on similar projects and be comfortable managing multiple projects and deadlines simultaneously.

💡 Key Questions to Ask During Interview

Can you describe a time when you had to adapt your content strategy based on feedback or changing market conditions?
How do you approach collaborating with various stakeholders, including internal teams, external agencies, and freelance writers?
Can you provide an example of a successful content campaign you've managed, and what metrics you used to measure its performance?
How do you stay up-to-date with industry trends and best practices in content creation and PR?
Can you describe a challenge you faced in a content creation project and how you overcame it?

ASSUMPTION: The ideal candidate will be comfortable discussing their experience with content strategy, creation, and management, as well as their ability to collaborate with various stakeholders and adapt to changing priorities.

📝 Next Steps for Applicants

To apply for this position:

Submit your application through the provided link
Tailor your resume and cover letter to highlight relevant skills and experiences for this role
Prepare for behavioral and situational interview questions that focus on your problem-solving abilities, adaptability, and communication skills
Research the company and industry to demonstrate your understanding and enthusiasm for the role
Follow up with the hiring manager one week after submitting your application, if you haven't heard back

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

Apply now

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