📌 Core Information
🔹 Job Title: Content and Learning Program Manager
🔹 Company: Chime
🔹 Location: Remote - US
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: June 5, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (Remote - US)
🚀 Job Overview
Key aspects of this role include:
- Managing work intake processes to ensure clarity and alignment across teams
- Developing tools for capacity planning and resource allocation
- Collaborating cross-functionally to improve operational efficiency
- Leveraging AI-powered tools to improve quality and process efficiency
ASSUMPTION: This role requires a high level of organization, multitasking, and stakeholder management skills to balance multiple projects and meet tight deadlines while maintaining attention to detail.
📋 Key Responsibilities
✅ Own and evolve work intake processes to ensure clarity, scalability, and alignment across teams
✅ Develop and maintain tools and systems that support capacity planning, resource allocation, and prioritization across multiple workstreams
✅ Collaborate cross-functionally to build and maintain an effective content operations roadmap that supports business goals and adapts to evolving needs
✅ Analyze workflows and surface opportunities to streamline operations, improve turnaround times, and reduce friction for content creators and stakeholders
✅ Evaluate and implement productivity tools that improve collateral pipeline visibility, operational reporting, and cross-team collaboration
✅ Support other high-impact content and learning initiatives as needed, ensuring smooth execution and operational alignment
ASSUMPTION: The role may require occasional on-site presence for team meetings, events, or other company activities, despite being primarily remote.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Business, Operations, or a related discipline)
Experience: 5+ years of experience in product, project, or program management; or business operations
Required Skills:
- Proven experience implementing productivity frameworks such as Agile, Kan Ban, Sprint, and Scrum methodologies
- Experience managing operational platforms such as JIRA, as well as CMS and LMS content libraries
- Strong analytical acumen with hands-on expertise in data visualization and analysis using tools like Looker and Tableau
- Demonstrated skills in driving process improvements and securing stakeholder alignment across all levels using structured change management approaches such as the ADKAR model
Preferred Skills:
- Experience leveraging AI-powered tools to improve quality and process efficiency
- Knowledge of AI governance, prompt engineering, and natural language processing (NLP) evaluation
ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role, given the nature of the work and the company's primary language.
💰 Compensation & Benefits
Salary Range: $103,680 - $144,000 (base salary) per year, with potential for bonuses and equity
Benefits:
- 401k match
- Medical, dental, and vision benefits
- Life and disability insurance
- Generous vacation policy and company-wide Chime Days
- Paid parental leave
- Annual wellness stipend
- Community support time off
Working Hours: Full-time (40 hours/week), with flexible hours and a hybrid work arrangement
ASSUMPTION: The salary range provided is inclusive of the base salary and does not include potential bonuses, equity, or other forms of compensation.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 1,001-5,000 employees
Founded: 2012
Company Description:
- Chime is a financial technology company, not a bank, that offers helpful, transparent, and free basic banking services
- Focuses on empowering everyday people to achieve financial progress through user-friendly tools and intuitive platforms
- Provides access to accounts with no overdraft fees, early direct deposit, credit building, and financial literacy resources
Company Specialties:
- Mobile banking
- Financial literacy
- Credit building
- Early direct deposit
Company Website: https://www.chime.com/
ASSUMPTION: Chime's focus on member support and financial progress indicates a customer-centric culture that values innovation and continuous improvement.
📊 Role Analysis
Career Level: Mid-level to senior, with opportunities for growth and advancement
Reporting Structure: This role may report to a Director or Head of Content and Learning, depending on the organization's structure
Work Arrangement: Hybrid (Remote - US), with occasional on-site presence required
Growth Opportunities:
- Potential to advance to a senior or management role within the Content and Learning team
- Chance to expand skills and expertise in AI, data analysis, and process improvement
- Opportunity to work cross-functionally and gain exposure to various aspects of the business
ASSUMPTION: The role's focus on process improvement and stakeholder management may lead to opportunities in operations, project management, or related fields.
🌍 Location & Work Environment
Office Type: Hybrid (Remote - US) with offices in San Francisco, CA; Chicago, IL; and New York, NY
Office Location(s): San Francisco, CA 94108; Chicago, IL 60607; 530 5th Ave, Suite 700, New York, NY
Geographic Context:
- Remote work allows for flexibility in location, with occasional on-site presence required
- Offices are located in major cities with diverse cultural and professional environments
- Chime's remote work policy encourages work-life balance and inclusivity
Work Schedule: Full-time (40 hours/week), with flexible hours and a hybrid work arrangement
ASSUMPTION: The hybrid work arrangement may require occasional travel to on-site locations for team meetings, events, or other company activities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a hiring manager or HR representative
- Technical assessment or case study presentation
- Final round interviews with key stakeholders
Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Process improvement and project management experience
- Stakeholder management and communication skills
- Cultural fit and alignment with Chime's mission and values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions focusing on process improvement, stakeholder management, and problem-solving
- Research Chime's mission, values, and company culture to demonstrate your fit and enthusiasm for the role
ATS Keywords: Product Management, Project Management, Program Management, Business Operations, Agile Methodologies, Kan Ban, Scrum, JIRA, CMS Management, LMS Management, Data Visualization, Looker, Tableau, AI Tools, Process Improvement, Stakeholder Alignment
ASSUMPTION: Chime's application process may involve assessments or case studies to evaluate candidates' problem-solving skills and analytical thinking.
🛠️ Tools & Technologies
- JIRA
- CMS and LMS content libraries
- Looker and Tableau for data visualization and analysis
- AI-powered tools for process improvement and quality enhancement
ASSUMPTION: The specific AI-powered tools used by Chime may vary and could include natural language processing (NLP) engines, machine learning algorithms, or other AI-driven platforms.
👔 Cultural Fit Considerations
Company Values:
- Member-centric: Focus on the needs and goals of Chime's members
- Inclusive: Foster a diverse and inclusive work environment
- Empowering: Empower members and employees to achieve their financial and professional goals
Work Style:
- Collaborative: Work closely with cross-functional teams to achieve common goals
- Adaptable: Embrace change and adapt to evolving needs and priorities
- Data-driven: Use data and analytics to inform decision-making and improve processes
Self-Assessment Questions:
- How have you previously driven process improvements and secured stakeholder alignment in a remote or hybrid work environment?
- Can you provide an example of a time when you leveraged data visualization tools to identify trends or optimize processes?
- How do you stay organized and manage multiple projects and priorities in a remote work setting?
ASSUMPTION: Chime's focus on member-centricity, inclusivity, and empowerment suggests a culture that values collaboration, adaptability, and data-driven decision-making.
⚠️ Potential Challenges
- Managing multiple projects and priorities in a remote work environment
- Balancing the needs and expectations of various stakeholders, including members, content creators, and other internal teams
- Keeping up with evolving technologies and tools in the AI and data analysis spaces
- Occasional on-site presence may be required for team meetings, events, or other company activities
ASSUMPTION: The role's focus on process improvement and stakeholder management may present challenges in balancing multiple projects and priorities, as well as managing stakeholder expectations.
📈 Similar Roles Comparison
- Unlike traditional banking roles, this position focuses on process improvement and member support rather than direct customer service or sales
- Compared to other program management roles, this position requires a strong focus on data analysis, AI tools, and process improvement
- Career progression in this role may lead to opportunities in operations, project management, or related fields, rather than directly into content creation or learning development
ASSUMPTION: The unique focus on process improvement and AI tools in this role sets it apart from traditional content and learning roles, as well as other program management positions.
📝 Sample Projects
- Implementing a new project management tool to streamline work intake and capacity planning
- Developing a data-driven approach to prioritize content creation and learning initiatives
- Collaborating with cross-functional teams to optimize content pipelines and workflows
ASSUMPTION: The specific projects undertaken in this role may vary based on Chime's evolving needs, priorities, and AI capabilities.
❓ Key Questions to Ask During Interview
- How does Chime support work-life balance for employees working remotely?
- Can you describe the typical onboarding process for new employees in this role?
- How does Chime measure the success and impact of process improvements and AI-driven initiatives?
- What opportunities are there for professional growth and development within the Content and Learning team or across the organization?
- How does Chime foster a culture of inclusivity and diversity, both internally and in its member base?
ASSUMPTION: Asking thoughtful, informed questions during the interview process demonstrates your interest in the role and commitment to Chime's mission and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through Chime's careers page
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions focusing on process improvement, stakeholder management, and problem-solving
- Research Chime's mission, values, and company culture to demonstrate your fit and enthusiasm for the role
- Follow up with Chime after submitting your application to confirm receipt and express your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
