📌 Core Information
🔹 Job Title: Content Approval Coordinator
🔹 Company: Symphonic Distribution
🔹 Location: Santiago, Santiago (Remote)
🔹 Job Type: Contractor (Remote)
🔹 Category: Music Industry
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Intermediate (2-5 years)
🔹 Remote Status: Remote (Chile)
🚀 Job Overview
Key aspects of this role include:
- Serving as a liaison between clients and Symphonic Distribution
- Handling content submissions, reviews, and approvals
- Providing technical support and assisting clients with content-related issues
- Ensuring content meets quality standards and follows best practices
- Collaborating with the team to improve services and processes
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work independently and manage multiple tasks.
📋 Key Responsibilities
✅ Content Management: Load, review, and approve content submitted by clients for distribution to digital service providers worldwide.
✅ Client Support: Assist clients with content-specific issues, technical support, and queries via Help Desk and email.
✅ Content Quality Assurance: Ensure content meets quality standards and follows best practices for iTunes / Apple Music and Spotify.
✅ Manual Uploads: Perform manual iTunes / Apple Music uploads, including ringtones and additional manual pushes, such as Check Audio and Check Metadata.
✅ Ticket Resolution: Review, prevent, and resolve tickets in iTunes / Apple Music and report findings to the Manager, Content Operations.
✅ Process Improvement: Develop innovative approaches and ideas to improve business processes and suggest solutions when a product malfunctions or a business process could be improved.
ASSUMPTION: This role may require occasional meetings with clients and working with the Client Relations Coordinators to resolve complex issues.
🎯 Required Qualifications
Education: High School Diploma or GED
Experience: 3 years of experience in a customer service capacity
Required Skills:
- Working knowledge of FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple tasks
- Fluency in English (Spanish proficiency is a plus)
Preferred Skills:
- Experience resolving systems issues or investigating customer service inquiries
- Familiarity with the music industry and digital service providers
ASSUMPTION: Candidates with experience in music distribution, content management, or customer service in the music industry are strongly encouraged to apply.
💰 Compensation & Benefits
Salary Range: The salary range for this position is CH$ 1,200,000 - CH$ 1,500,000 per year (USD $1,500 - $1,875 per month, based on an average exchange rate of CLP $800/USD). This is an estimate based on industry standards for similar roles in Chile.
Benefits:
- Remote work arrangement
- Opportunity to work with a global music distribution company
Working Hours: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience and qualifications. Benefits may vary based on the company's policies and the candidate's employment status.
📌 Applicant Insights
🔍 Company Context
Industry: Music Distribution and Marketing
Company Size: 51-200 employees (Mid-size)
Founded: 2006
Company Description:
- Symphonic Distribution is a 100% independent music distribution and marketing company
- Focuses on distributing, promoting, and developing great independent music from artists, record labels, and more
- Offers a range of services, including physical distribution, user-generated content monetization, release promotion, and more
- Partners with major digital service providers, such as Spotify, Apple Music, Pandora, Amazon, and many others
Company Specialties:
- Digital Music Distribution
- Music-Focused Marketing
- Publishing Administration
- Synch Licensing
- Neighboring Rights
- YouTube Monetization
- SoundCloud Monetization
Company Website: www.symdistro.com
ASSUMPTION: Symphonic Distribution values diversity, inclusion, and acceptance, fostering an environment where everyone has a chance to do great things in the industries of music, tech, and marketing.
📊 Role Analysis
Career Level: Intermediate (2-5 years of experience)
Reporting Structure: This position reports to the Manager, Content Submissions
Work Arrangement: Remote (Contractor) with a flexible schedule
Growth Opportunities:
- Potential career growth within the Content Operations department
- Opportunity to work with a diverse range of clients and content
- Exposure to various aspects of the music industry and digital service providers
ASSUMPTION: This role offers the opportunity to work with a global team and gain experience in music distribution and content management.
🌍 Location & Work Environment
Office Type: Remote (Contractor)
Office Location(s): Santiago, Chile
Geographic Context:
- Santiago is the capital and largest city of Chile, with a population of over 6 million
- The city offers a mix of urban and natural environments, with numerous parks, museums, and cultural attractions
- Santiago has a Mediterranean climate, with mild winters and warm summers
Work Schedule: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: This remote work arrangement allows for a flexible work-life balance and the opportunity to work from home or a co-working space.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Hiring Manager
- Technical assessment and/or case study
- Final interview with the Hiring Manager and/or other team members
Key Assessment Areas:
- Communication and problem-solving skills
- Attention to detail and quality assurance
- Familiarity with music industry trends and digital service providers
Application Tips:
- Highlight relevant experience in customer service, content management, or the music industry
- Tailor your resume and cover letter to emphasize your qualifications for this specific role
- Prepare examples of how you have handled complex customer service issues or resolved systems issues
ATS Keywords: Content Approval, Client Relations, Music Distribution, Digital Service Providers, iTunes Style Guide, Spotify, Audio Editing, Microsoft Office, Problem Solving, Customer Service
ASSUMPTION: The application process may vary based on the company's needs and the candidate's qualifications.
🛠️ Tools & Technologies
- FTP programs (e.g., FileZilla, Cyberduck)
- Audio editing software (e.g., Audacity, GarageBand)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Content management system (SymphonicMS)
- Help Desk software (e.g., Zendesk, Freshdesk)
ASSUMPTION: Familiarity with these tools and technologies is required for this role, and training may be provided as needed.
👔 Cultural Fit Considerations
Company Values:
- Independence and creativity
- Passion for music and the industry
- Collaboration and teamwork
- Continuous learning and improvement
Work Style:
- Remote work arrangement with flexible scheduling
- Collaborative and supportive team environment
- Opportunity to work with a diverse range of clients and content
Self-Assessment Questions:
- How do you stay organized and manage multiple tasks in a remote work environment?
- Can you provide an example of a time when you had to resolve a complex customer service issue or systems issue?
- How do you ensure the quality and accuracy of content when reviewing and approving submissions?
ASSUMPTION: Symphonic Distribution values candidates who are passionate about music, independent, creative, collaborative, and committed to continuous learning and improvement.
⚠️ Potential Challenges
- Managing multiple tasks and deadlines in a remote work environment
- Resolving complex customer service issues or systems issues
- Ensuring the quality and accuracy of content when reviewing and approving submissions
- Adapting to changes in the music industry and digital service providers
ASSUMPTION: These challenges can be overcome with strong communication, problem-solving, and time management skills, as well as a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Content Coordinator (Music Industry) vs. Content Approval Coordinator (Music Industry):
- Content Coordinator roles may focus more on content creation and management, while Content Approval Coordinators focus on reviewing, approving, and ensuring the quality of content
- Content Approval Coordinators may have more direct interaction with clients and digital service providers
- Customer Service Representative (Music Industry) vs. Content Approval Coordinator (Music Industry):
- Customer Service Representatives may handle a broader range of customer inquiries and issues, while Content Approval Coordinators focus specifically on content-related issues and quality assurance
- Content Approval Coordinators may require more specialized knowledge of music industry trends and digital service providers
- Career Path: Content Approval Coordinator (Music Industry) → Content Manager → Director of Content Operations
ASSUMPTION: These roles share some similarities but have distinct focuses and requirements. The career path for a Content Approval Coordinator in the music industry may vary based on the company's structure and growth opportunities.
📝 Sample Projects
- Managing a content submission and approval project for a major label release, ensuring all content meets quality standards and digital service provider guidelines
- Collaborating with the Client Relations Coordinators to resolve a complex content-related issue for an independent artist, involving multiple digital service providers and platforms
- Performing a manual iTunes / Apple Music upload for a high-profile ringtones campaign, ensuring all content is properly formatted and meets quality standards
ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges faced by a Content Approval Coordinator in the music industry.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role?
- How does this role collaborate with other departments, such as Client Relations and Content Operations?
- What opportunities are there for growth and development within this role and the company?
- How does the company support work-life balance for remote employees?
- Can you provide an example of a time when the company adapted to changes in the music industry or digital service providers?
ASSUMPTION: These questions can help candidates better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and qualifications for this specific role
- Prepare examples of how you have handled complex customer service issues or resolved systems issues
- Follow up with the Hiring Manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
