📌 Core Information
🔹 Job Title: Content Author
🔹 Company: Critical Mass
🔹 Location: San Jose, California, United States
🔹 Job Type: Full-Time, Hybrid (3 office days per week)
🔹 Category: Advertising Services
🔹 Date Posted: 2025-07-17
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Creating and managing content within a CMS environment
- Collaborating with various teams to ensure quality deliverables
- Providing feedback and identifying opportunities for improvement
- Working with front-end technologies such as HTML and CSS
ASSUMPTION: This role requires strong communication skills and the ability to work effectively with multiple teams. Familiarity with Agile methodologies is a plus but not required.
📋 Key Responsibilities
✅ Create or update content in and for the CMS (AEM) on basic HTML, CSS to ensure the pages accurately reflect the client requirements.
✅ Creates and updates documentation on CMS.
✅ Works closely with Project Management, Technology, and QA teams to ensure quality deliverables.
✅ Provide feedback when an opportunity for improvement exists.
ASSUMPTION: The role may involve occasional on-call duties to ensure content is up-to-date and accurate during project launches.
🎯 Required Qualifications
Education: Not specified (Assumed: High School Diploma or equivalent)
Experience: 1+ years of experience working with content management systems (AEM)
Required Skills:
- English Proficiency (B2+ reading, writing, and conversation)
- Knowledge of Cross-browser and Responsive development
- Familiarity with basic front-end technologies such as HTML and CSS
- Experience manipulating and administering website content
- Familiarity with JIRA or similar issue tracking tool
- Experience using best practice version control methodologies
Preferred Skills:
- Knowledge in Agile methodologies
- Familiarity with Confluence
ASSUMPTION: While not explicitly stated, a bachelor's degree in a relevant field (e.g., Communications, Marketing, or a related discipline) may be beneficial but is not required.
💰 Compensation & Benefits
Salary Range: $45,000 - $60,000 per year (Assumed, based on industry standards for entry-level content roles in the San Jose area)
Benefits:
- Maternity and parental leave extra days
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Working Hours: Full-time (40 hours per week), with flexible hours and remote work options available
ASSUMPTION: The salary range is an estimate based on industry standards for entry-level content roles in the San Jose area. Actual salary may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services
Company Size: Large (1,001-5,000 employees)
Founded: Not specified (Assumed: Late 1990s or early 2000s, based on industry presence)
Company Description:
- Critical Mass is a global advertising agency providing full-service digital capabilities for major brands
- They focus on uncompromising design standards, customer-centric approaches, and leveraging powerful technologies
- Their clients include Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more
Company Specialties:
- Digital Marketing
- Brand Launch & Experience
- User Experience & Interaction
- Design
- Insight & Planning
- Digital Campaign Management
- Social Media
- Mobile
- Technology Services
- Experience Design
- Experience Distribution
- Marketing Science
- eCommerce
Company Website: http://www.criticalmass.com
ASSUMPTION: Critical Mass is a well-established agency with a strong global presence and a diverse range of clients. They offer comprehensive digital marketing services and have a strong focus on design and user experience.
📊 Role Analysis
Career Level: Entry-Level (Content Author)
Reporting Structure: Reports directly to the Project Management team
Work Arrangement: Hybrid (3 office days per week, with flexible remote work options)
Growth Opportunities:
- Progression to Senior Content Author or similar roles within the Content team
- Expansion into related fields such as User Experience, Design, or Marketing
- Potential opportunities to work on high-profile client projects and gain valuable experience
ASSUMPTION: Critical Mass offers opportunities for career growth and development within the company, with potential paths into management or specialized roles.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with on-site amenities
Office Location(s): San Jose, California (with additional offices in Calgary, Chicago, London, Toronto, Heredia, and New York)
Geographic Context:
- San Jose is located in the heart of Silicon Valley, with a thriving tech industry and a diverse, multicultural population
- The cost of living in San Jose is high, with median home prices exceeding $1 million
- The city offers a wide range of cultural attractions, outdoor activities, and a vibrant food scene
Work Schedule: Full-time (40 hours per week), with flexible hours and remote work options available
ASSUMPTION: The San Jose office provides a dynamic, fast-paced work environment with opportunities to collaborate with talented team members and work on high-profile client projects.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the HR team
- On-site or virtual interview with the hiring manager and team members
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Content creation and management skills
- Familiarity with HTML, CSS, and CMS platforms
- Communication and collaboration skills
- Problem-solving and adaptability
- Alignment with Critical Mass' values and company culture
Application Tips:
- Highlight relevant experience and skills in your resume, with a focus on content creation and management
- Tailor your cover letter to demonstrate your understanding of the role and your fit with Critical Mass' company culture
- Prepare examples of your content creation and management work to showcase during the interview
- Research Critical Mass' clients and industry presence to show your enthusiasm and knowledge of the company
- Follow up with the hiring team after your interview to express your appreciation and reiterate your interest in the role
ATS Keywords: Content Management, CMS, AEM, HTML, CSS, Cross-browser, Responsive, JIRA, Version Control, Agile, Confluence
ASSUMPTION: The application process for this role may involve assessments or exercises to evaluate your content creation and management skills, as well as your cultural fit with Critical Mass.
🛠️ Tools & Technologies
- Adobe Experience Manager (AEM)
- HTML
- CSS
- JIRA
- Confluence
- Version control tools (e.g., Git, SVN)
ASSUMPTION: Critical Mass uses a variety of tools and technologies to support their content creation and management processes. Familiarity with these tools is not required but may be beneficial.
👔 Cultural Fit Considerations
Company Values:
- Relentless customer focus
- Uncompromising design standards
- Data-driven decision making
- Collaboration and teamwork
- Continuous learning and improvement
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Focused on delivering high-quality results
- Adaptable and responsive to change
- Committed to personal and professional growth
Self-Assessment Questions:
- Do you have a strong customer focus and a passion for creating engaging content?
- Are you comfortable working in a fast-paced, collaborative environment?
- Do you have a growth mindset and a commitment to continuous learning?
- Are you able to adapt to change and manage multiple priorities effectively?
ASSUMPTION: Critical Mass values employees who are passionate about their work, committed to delivering high-quality results, and eager to learn and grow within the company.
⚠️ Potential Challenges
- Working with tight deadlines and multiple stakeholders in a fast-paced environment
- Managing content across multiple platforms and channels
- Keeping up with industry trends and best practices in content creation and management
- Navigating a large, complex organization with multiple teams and departments
ASSUMPTION: The Content Author role at Critical Mass may present challenges related to the fast-paced nature of the work, the need to manage multiple priorities, and the requirement to keep up with industry trends and best practices.
📈 Similar Roles Comparison
- Content Author vs. Content Strategist: Content Strategists focus more on planning and structuring content, while Content Authors focus on creating and managing content
- Industry-specific context: Critical Mass works with a wide range of clients across various industries, offering opportunities to gain diverse experience
- Career path comparison: Content Authors may progress to roles such as Senior Content Author, Content Manager, or specialize in related fields such as User Experience or Marketing
ASSUMPTION: The Content Author role at Critical Mass offers a unique opportunity to work with a diverse range of clients and gain valuable experience in content creation and management.
📝 Sample Projects
- Developing and managing content for a new client's website launch using AEM
- Creating and updating documentation for a complex, enterprise-level project
- Collaborating with cross-functional teams to ensure content accuracy and quality across multiple platforms
ASSUMPTION: Critical Mass works on a wide range of projects, offering opportunities for Content Authors to gain experience in various aspects of content creation and management.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does the Content Author team collaborate with other departments, such as Design and Technology?
- What opportunities are there for professional growth and development within this role?
- How does Critical Mass support work-life balance for its employees?
- What are the most rewarding aspects of working at Critical Mass, according to current employees?
ASSUMPTION: Asking thoughtful, insightful questions during the interview demonstrates your interest in the role and your commitment to success at Critical Mass.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant experience and skills in content creation and management
- Write a cover letter that demonstrates your understanding of the role and your fit with Critical Mass' company culture
- Prepare examples of your content creation and management work to showcase during the interview
- Follow up with the hiring team after your interview to express your appreciation and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
