Content Creator

📌 Core Information

🔹 Job Title: Content Creator

🔹 Company: SupportYourApp

🔹 Location: Remote (North Macedonia)

🔹 Job Type: Full-Time

🔹 Category: Marketing & Communications

🔹 Date Posted: May 28, 2025

🔹 Experience Level: Mid-Level (2-5 years)

🔹 Remote Status: Remote (Global)

🚀 Job Overview

Key aspects of this role include:

• Crafting engaging content for various platforms to shape the brand voice
• Managing social media presence and creating advertising campaigns
• Collaborating with designers and assisting with PR content
• Working with CMS and AI tools to streamline content creation processes

ASSUMPTION: This role requires a strong creative writer with a knack for storytelling and a solid understanding of social media platforms. Familiarity with CMS and AI tools is also crucial for success in this position.

📋 Key Responsibilities

✅ Write creative, client-oriented content and keep it up-to-date

✅ Brainstorm and execute ideas for advertising campaigns

✅ Fill the website with content via CMS (blog, company pages, etc.)

✅ Create clear briefs for the designer

✅ Manage the brand's social media (Meta, LinkedIn, YouTube)

✅ Assist with PR content

ASSUMPTION: The ideal candidate will have a proven track record in content marketing and copywriting, with a strong portfolio showcasing their ability to create engaging content across various platforms.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Communications, English, or a related field

Experience: 2+ years of experience in content marketing and copywriting

Required Skills:

• Upper-intermediate level of English or above
• Experience working with any CMS
• Being a great storyteller
• Familiarity with Google Workspace, Microsoft Office, and AI tools (ChatGPT, Midjourney, etc.)
• Understanding of social media platforms
• Being detail-oriented and well-organized

Preferred Skills:

• Passion for contemporary art, ArtTech, and art galleries
• Understanding of SEO principles
• A good sense of humor

ASSUMPTION: Candidates with a strong background in content creation and a passion for storytelling will be well-suited for this role. Familiarity with AI tools and a good sense of humor are also valuable assets.

💰 Compensation & Benefits

Salary Range: $35,000 - $50,000 USD per year (Estimated based on industry standards for mid-level content creators with 2-5 years of experience)

Benefits:

• Fully remote work
• Compensation in USD
• International team
• Adequate, friendly management and no bureaucracy

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range is estimated based on industry standards for mid-level content creators with 2-5 years of experience. The actual salary may vary depending on the candidate's skills and experience.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: 1,001-5,000 employees (Large enterprise)

Founded: 2010

Company Description:

• SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for growing companies around the globe.
• The company offers a wide range of services, including customer support, technical support, social media customer service, data annotation, KYC and ID verification, staff augmentation, and more.
• SupportYourApp has been in business since 2010 and has grown to become an industry leader with over 1,000 professionals on its team, speaking over 60 operational languages.

Company Specialties:

• Customer Service Outsourcing
• Online chat outsourcing
• 24/7 Support Outsourcing Services
• Outsourced Call Center
• Technical Support
• AI-powered support teams
• Social Media Customer Service
• Data Annotation
• Customer Support
• KYC and ID verification
• Staff augmentation
• CX services
• System setup and Integration
• Back-office services
• Reception desk services

Company Website: https://www.supportyourapp.com/

ASSUMPTION: SupportYourApp is a well-established company in the IT Services and IT Consulting industry, with a strong focus on providing high-quality customer support and CX services to growing companies around the globe.

📊 Role Analysis

Career Level: Mid-Level (2-5 years of experience)

Reporting Structure: This role reports directly to the Marketing Manager

Work Arrangement: Fully remote work with flexible hours

Growth Opportunities:

• Potential career progression to Senior Content Creator or Marketing Manager roles
• Opportunities to work on diverse projects and gain experience in various aspects of content creation
• Chance to collaborate with international teams and gain exposure to different cultures and perspectives

ASSUMPTION: This role offers significant growth opportunities for candidates looking to advance their careers in content creation and marketing. The fully remote work arrangement also provides flexibility and work-life balance.

🌍 Location & Work Environment

Office Type: Fully remote (No physical office)

Office Location(s): North Macedonia (Global)

Geographic Context:

• North Macedonia is a small landlocked country in the Balkans, known for its rich history, cultural heritage, and beautiful landscapes.
• The cost of living in North Macedonia is relatively low compared to other European countries, offering an affordable lifestyle for expats.
• The country has a Mediterranean climate with hot, dry summers and cool, wet winters.

Work Schedule: Full-time (40 hours per week) with flexible hours

ASSUMPTION: The fully remote work environment offers candidates the opportunity to work from anywhere in North Macedonia or globally, providing a high degree of flexibility and work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR department
• Content creation test or assignment
• Final interview with the Marketing Manager
• Background check and onboarding

Key Assessment Areas:

• Writing and storytelling skills
• Understanding of social media platforms and advertising campaigns
• Familiarity with CMS and AI tools
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your content creation and marketing experience
• Include relevant portfolio pieces or links to showcase your writing and storytelling skills
• Demonstrate your understanding of social media platforms and advertising campaigns in your application materials
• Prepare for interview questions related to your content creation process, storytelling techniques, and experience with CMS and AI tools

ATS Keywords: Content creation, copywriting, storytelling, social media management, CMS, AI tools, marketing, advertising campaigns, PR content

ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on writing and storytelling skills, as well as experience with CMS and AI tools. Candidates should tailor their application materials to highlight these skills and demonstrate their fit for the role.

🛠️ Tools & Technologies

• CMS (e.g., WordPress, Drupal, Joomla)
• AI tools (e.g., ChatGPT, Midjourney)
• Google Workspace (e.g., Google Docs, Google Sheets)
• Microsoft Office (e.g., Microsoft Word, Microsoft Excel)
• Social media management tools (e.g., Hootsuite, Buffer)
• Design tools (e.g., Canva, Adobe Creative Suite)

ASSUMPTION: Familiarity with a variety of CMS and AI tools is essential for success in this role. Candidates should have experience working with these tools and be comfortable learning new platforms as needed.

👔 Cultural Fit Considerations

Company Values:

• Supportive: We support people and help them grow
• Diverse: We embrace diversity and foster an inclusive environment
• Innovative: We continuously improve and adapt to change
• Collaborative: We work together to achieve our goals

Work Style:

• Creative: We encourage innovation and thinking outside the box
• Collaborative: We work together to achieve our goals
• Flexible: We offer flexible work arrangements to accommodate individual needs

Self-Assessment Questions:

• Do you have a strong passion for storytelling and creating engaging content?
• Are you comfortable working in a remote, international team and collaborating with diverse perspectives?
• Do you thrive in a flexible work environment and enjoy the freedom to manage your own time?

ASSUMPTION: Candidates who are strong storytellers, comfortable working remotely, and thrive in flexible work environments are likely to be a good fit for this role and the company's culture.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Adapting to a fully remote work environment and collaborating with international teams
• Keeping up with the latest trends and best practices in content creation and marketing
• Dealing with language barriers and cultural differences in a global work environment

ASSUMPTION: These challenges can be overcome with strong time management skills, effective communication, and a willingness to adapt and learn in a dynamic work environment.

📈 Similar Roles Comparison

• Content Creator vs. Copywriter: While both roles involve writing engaging content, the Content Creator role is more focused on creating content for various platforms and managing social media, while the Copywriter role is more focused on creating persuasive copy for advertising and marketing materials.
• Content Creator vs. Marketing Specialist: The Content Creator role is more focused on creating and managing content, while the Marketing Specialist role involves a broader range of marketing activities, such as market research, campaign planning, and analytics.
• Career Path: Content Creator roles can lead to career progression into Senior Content Creator, Marketing Manager, or other related positions, depending on the company and industry.

ASSUMPTION: Candidates should consider their career goals and interests when comparing similar roles and deciding which path to pursue.

📝 Sample Projects

• Creating a series of blog posts on contemporary art and ArtTech trends
• Developing an advertising campaign for an upcoming art exhibition or gallery opening
• Managing the brand's social media presence during a major event or product launch

ASSUMPTION: These sample projects are designed to showcase the candidate's ability to create engaging content, manage social media, and collaborate with designers and other stakeholders.

❓ Key Questions to Ask During Interview

• Can you describe the content creation process and how it aligns with the company's marketing strategy?
• How does the team collaborate and communicate in a fully remote work environment?
• What opportunities are there for professional growth and development in this role?
• How does the company support work-life balance and flexibility in the work arrangement?
• What are the key performance indicators (KPIs) for success in this role, and how are they measured?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the company culture, as well as assess their fit for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your content creation and marketing experience
• Include relevant portfolio pieces or links to showcase your writing and storytelling skills
• Prepare for interview questions related to your content creation process, storytelling techniques, and experience with CMS and AI tools
• Follow up with the hiring manager within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.